Claudio Tuti
Estorninho
Summary
Highly motivated Stock Controller dedicated to improving operational efficiency in warehouse environments through diligent stock management and effective leadership. Uses exceptional communication and organisational skills to ensure accurate, timely inventory management and achieve operational goals.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Stock controller/Engineering Maintenance Technician
Marks & Spencer
Nottingham
2021.08 - 2023.03
- Supervising and oversee inventory management accuracy
- Product/systems check and process quality control
- Maintaining a culture of safety role Responsibilities, SOP/Standard work and actively,
- Implementing or improving processes and procedures
- Compiling daily reports and addressing inventory discrepancies
- Maintenance of products, equipment, processes or services, run tests, record data
- Technical responsibility, Maintains records and files of all completed engineering work
- Effective interpersonal skills in communicating technical matters, collect materials, or fix parts
IT Support Engineer
Jigsaw Systems
Nottingham
2018.09 - 2022.12
- Logistics support) (Remote)
- Being the first point of contact for all technical issues raised by customers and resellers
- Providing an initial diagnosis of incidents, delivering first time resolutions where
- Possible Troubleshooting issues with customers and researching solutions to identified
- Problems
- Monitoring group mailboxes and voicemails, ensuring all response within 4 working hours Fixing Printers, scanner and mobile/PDF devices
- Liaising with Manufacturers and/or suppliers for technical assistance, where necessary
Technical Support
Bluerock systems
Nottingham
2017.10 - 2018.09
- Microsoft Exchange administration, Microsoft SharePoint
- Support Windows 7,8 and 10
- Active Directory account administration
- Experience in Microsoft packages
- Server administrator - Network infrastructure support, Exchange, SharePoint
- Manage Office 365 - (Desktop - XP / W7 / W2000; Server W2003)
S1 Engineer
BT BUSINESS, IT Services
Sheffield
2017.04 - 2017.10
- 1/2 IT Line support)
- Take ownership, personal development and strive to continually improve on existing skills
- Work well under pressure, good time manager, strong team player, ability to multi-task
- Active Directory account administration
- Experience in Microsoft packages
- Microsoft Exchange administration, Microsoft SharePoint
- Support Windows 7,8 and 10
- Group Policies Administration, Endpoint Encryption security, MacAfee, and BitLocker
- Microsoft Windows application support and installation
- Experience SCCM deployment
- Customer Remote access, Support Tools, VPN solutions and others remote control system
- Troubleshooting hardware and software-Desktop Pc's, Laptop and Printers
Coach
Jobcentre
Nottingham
2016.08 - 2017.03
- Process new claim, Offering customers products and services, Performing administrative functions and Updating client accounts.
IT Helpdesk Analyst
Capita IT Services
Nottingham
2014.07 - 2016.08
- Deliver outstanding customer service standards, to ensuring customer expectations are managed
- Ensure all cases are resolved in accordance with SLAs, SMs, OLAs and KPIs
- Working with Remedy system, including Windows, Microsoft Office, Skype installation
- Office 365, MFD's, Exchange Active Directory, MacAfee, and Networking
- Resolve and close cases to customer satisfaction, effective handling of customer escalations
- Windows 7,8 and 10, contribute new and undocumented solutions to the Knowledge Base
- Experience Raising support calls in Service Manager and ServiceNow
- Mentor, Train and assist the new level 1 Analysts
- Customer Remote access, Support Tools, VPN solutions and others remote control system
Technical operator
BCM/Boots alliance
Nottingham
2011.04 - 2014.06
Education
JBC Skills Training Ltd (05/2023 - Ongoing City and Guilds Level 2 -
Bachelor of Science - ICT Systems and Principles, Computer Science
NU) University of Nottingham
Nottingham 2007.09 - 2010.07
Diploma - ICT Systems Support
Clait Plus- Level 3 in I. T (3 Merits) - undefined
Bedford College
04.2006
GCSES) Administration - undefined
Secondary School of Sacavem
06.1999
Skills
- Substantial breadth and depth of experience in Information technology
- Excellent natural problem solving skills, excellent time management skills
- Excellent customer service and extensive knowledge of computer systems
- Excellent time management skills, and excellent communicator both orally and in writing
- Software Knowledge
- Microsoft office 365, Photoshop, Dream weaver, Java Program, Html, Visual basic, Ms SQL Remedy,
- ServiceNow BIOS and UEFI, Hyper-V Host1 VM, Microsoft Azure Cloud Platform, Power BI
- Stock-flow management
- Process management
- Quality Control
- Customer relations
- Stock management
Interests
Other Interests
, Football and I Play Basketball I also enjoy socialising with friends and going out. I have interest in reading
and playing computer games. I am a member of Nottingham basketball team.
Additional Information
- LinkedIn Profile: claudio-tuti-b89253147
Languages
English
Fluent
Portuguese
Fluent
Spanish
Elementary
Timeline
Stock controller/Engineering Maintenance Technician
Marks & Spencer
2021.08 - 2023.03
IT Support Engineer
Jigsaw Systems
2018.09 - 2022.12
Technical Support
Bluerock systems
2017.10 - 2018.09
S1 Engineer
BT BUSINESS, IT Services
2017.04 - 2017.10
Coach
Jobcentre
2016.08 - 2017.03
IT Helpdesk Analyst
Capita IT Services
2014.07 - 2016.08
Technical operator
BCM/Boots alliance
2011.04 - 2014.06
Bachelor of Science - ICT Systems and Principles, Computer Science
NU) University of Nottingham
2007.09 - 2010.07
JBC Skills Training Ltd (05/2023 - Ongoing City and Guilds Level 2 -
Diploma - ICT Systems Support
Clait Plus- Level 3 in I. T (3 Merits) - undefined
Bedford College
GCSES) Administration - undefined
Secondary School of Sacavem