CLAUDINE DA SILVA PRETORIUS
Centurion
Summary
Dynamic and results-driven Collection and CRM Manager with over 4 years of managerial experience and 10+ years in customer service and debt collection. I excel in optimizing service delivery, improving customer retention, and leading high-performance teams. I bring a positive, people-first attitude and a commitment to continuous improvement, meeting ambitious targets while ensuring quality customer experiences. Accomplished professional with extensive experience in tax administration and collections management. Drives efficiency through meticulous document management and effective escalation handling. Cultivates high-performing teams and fosters positive relationships to ensure compliance and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Tax Administrator
Griesel Nel Incorporated
Centurion
2024.04 - Current
- Prepare tax assessments, deregistrations, and trust registrations
- Ensure timely remittance of penalties
- Manage electronic document processing and e-filing
- Oversee document scanning and archive systems
- Support tax team in delivery of over 1000 tax returns
Collection & CRM Manager
Capri
2020.08 - Current
- Directed call center operations and optimized daily objectives
- Hired, trained, and evaluated staff for high service standards
- Analyzed call center metrics to improve performance
- Oversaw collections, reduced aged debt, and negotiated repayment plans
- Designed CRM strategies and collaborated on email campaigns
- Handled escalated client issues with diplomacy and urgency
Customer Service Supervisor
Capri
2020.08 - 2022.04
- Managed customer service operations, addressing complaints and escalations
- Coached staff to exceed customer satisfaction targets
- Logged, tracked, and resolved help desk interactions
- Processed refunds, cancellations, and escalated legal matters
- Maintained department schedules and performance evaluations
Debtors Clerk
Precision Medical Solutions
2013.08 - 2020.08
- Followed up on payments from medical aids and clients
- Performed reconciliations, processed credits and invoices
- Managed EDI, validations, billing, and weekly reporting
- Improved account resolution and reduced overdue balances
Admin and Stores Supervisor
Digicore
2008.09 - 2013.05
- Supervised stock ordering, dispatching, and inventory control
- Oversaw invoicing, reconciliations, and billing processes
- Managed staff performance and conducted team meetings
- Ensured compliance with quality and system updates
Credit Vetting Clerk
Cell C
2006.07 - 2007.03
- Performed credit vetting and contract administration
- Captured data, managed reception, and liaised with stores
- Worked with legal billing systems and client collections
Warehouse Assistant
The Scientific Group
2003.01 - 2004.01
- Maintained stock accuracy and conducted system entries in JDE
- Managed transfers, order confirmations, and scanning
- Handled high-volume reception duties on Siemens board
Education
Grade 11 - Afrikaans, English, Home Economics, Biology, Economics, Geography, Business Economics
Rooihuiskraal Uitsig High School
2004-01
Skills
- Customer Service Excellence
- Debt Collection & Credit Management
- CRM Strategy & Execution
- Leadership & Staff Development
- Performance Monitoring & Reporting
- Conflict Resolution & Complaint Handling
- Multitasking & Organizational Efficiency
- Communication (English & Afrikaans)
- Tax compliance
- Electronic filing
- Collections management
- CRM strategies
- Document management
- Escalation handling
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Customer focused
Languages
English
Afrikaans
Custom Section
Collection & CRM Manager
References
- Paula, Scientific Group, 011 652 4319
- Jerry, Legal Billing Systems, 083 629 3597
- Sandra, Legal Billing Systems, 082 745 3092
- Faradh, Cell C, 084 707 8614
- Louw Venter, Digicore, 083 643 0555
- Lita Jacobs, Precision Medical Solutions, 012 349 0200 ext. 155
- Dr. Bramjee, PTA Eat Rooms Isabella, 012 349 0200
- Bill Pelser, Capri, 082 334 2712 or 011 438 3600
- Griesel Nel Incorporated, 012 663 1735
Hobbies and Interests
- Music
- Art
- Family Time
- Personal Development
Timeline
Tax Administrator
Griesel Nel Incorporated
2024.04 - Current
Collection & CRM Manager
Capri
2020.08 - Current
Customer Service Supervisor
Capri
2020.08 - 2022.04
Debtors Clerk
Precision Medical Solutions
2013.08 - 2020.08
Admin and Stores Supervisor
Digicore
2008.09 - 2013.05
Credit Vetting Clerk
Cell C
2006.07 - 2007.03
Warehouse Assistant
The Scientific Group
2003.01 - 2004.01
Grade 11 - Afrikaans, English, Home Economics, Biology, Economics, Geography, Business Economics
Rooihuiskraal Uitsig High School