Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Claudia Verginica Zlotea

Watford,UK

Summary

Highly organised and detail-oriented professional with a solid background in customer service and retail. Experienced in managing tasks efficiently, maintaining accurate records, and supportive daily operations in fast-paced environments. Recognised for being proactive, focused on achieving goals, and committed to delivering high-quality outcomes. Now, seeking for an administrative role to contribute to process improvement, team coordination, and client support within a dynamic organisation.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Visual merchandiser

Zara
Watford, UK
01.2022 - 07.2025
  • Designed and maintained product displays and mannequins in line with company guidelines
  • Created attractive visual layouts to highlight new arrivals, bestseller and seasonal trends
  • Monitored stock movement and adjusted displays to reflect sales priorities
  • Communicated effectively with colleagues and managers to meet sales targets
  • Supported new staff with onboarding and training guidance

Store Manager

Telekom Romania
01.2018 - 01.2019
  • Led team of 6, handled daily operations and KPI reporting
  • Managed scheduling, inventory control, and client escalations
  • Ensured high levels of customer satisfaction and staff productivity
  • Oversaw visual merchandising efforts that enhanced overall store appearance.

Sales Representative

Telekom Romania
01.2014 - 01.2018
  • Delivered tailored customer solutions and exceeded sales targets
  • Handled large customer volumes while maintaining service quality
  • Processed contracts and entered customer data into internal CRM systems
  • Promoted additional services such as mobile device insurance and accessories
  • Managed over 50 customers calls per day to check their eligibility and make personalised offers
  • Handled customer enquiries and complaints, ensuring satisfaction and service continuity

Education

BA (Hons) - Business Management

University of Suffolk
Greenford
10.2021 - 07.2025

Skills

  • Strong organisational abilities- able to plan, priorities and complete tasks within deadlines
  • Attention to details- careful with data entry, document handling and record keeping
  • Customer service experience- patient, helpful and solution-focused
  • Multitasking and time management-able to handle several responsibilities at once in fast-paced environments
  • Fast learner and adaptable- comfortable learning new systems and procedures
  • IT literacy- confident using Microsoft Office, emails and online forms
  • Good communication skills- friendly and professional approach
  • Strong attention to detail

Certification

  • Completed Level 6
  • Basic English Course – Completed


Languages

- Romanian: Native
Native
- English: Intermediate–Advanced (improving through study and experience)
Upper intermediate

Timeline

Visual merchandiser

Zara
01.2022 - 07.2025

BA (Hons) - Business Management

University of Suffolk
10.2021 - 07.2025

Store Manager

Telekom Romania
01.2018 - 01.2019

Sales Representative

Telekom Romania
01.2014 - 01.2018

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Claudia Verginica Zlotea