Claudia Florentina Bozomoala

· Led OB Manual Palletize, Decant, and OB Dock Shipping operations.

· Managed daily end‑to‑end inbound and outbound processes.

· Delivered customer‑facing metrics while controlling costs and maintaining high safety standards.

· Drove performance management, training and development plans for associates.

· Led continuous improvement initiatives and conducted daily 4M and 5S audits.

· Acted as stand‑in for Area Manager when required.

· Monitored workflows and tracked performance for operational excellence.

· Supported and trained employees and collaborated across departments.

· Used data analysis to optimise safety, quality and productivity.

• Facilitated leadership in Case Receive operations, overseeing workflows, training, and performance management.
• Conducted audits to ensure compliance with operational standards.
• Prioritised tasks efficiently whilst dealing with multiple responsibilities concurrently on the shop floor.
• Collaborated with dispatch team to ensure timely delivery of goods.

• UIS Instructor and Superuser for CAT Away Team during launch; trained and coached new hires

• Conducted quality assurance auditing and instructional duties within ICQA.
• Managed inbound processes including URS, UIS, OPEX, ISS, IB Dock, and damage handling.
• Oversaw outbound operations such as manual palletising, fluid loading, and robot palletising.
• Led Drop Zone project to enhance inventory visibility and optimise staffing levels.
• Implemented improvements for FRX PID and AROS PID systems.

• · Built and managed teams of 5–16 staff.
• · Interviewed and selected team members.
• · Monitored quality, safety and productivity.
• · Provided feedback, encouragement and skills development.

• Provided Italian-language customer support for banks, utilities and financial institutions.