Claudia Archila
London
Summary
I've noticed that being genuine helps me connect with clients and employees, building strong, trustful, and positive relationships. My experience in Customer Relationship Management and Operational Management allows me to ensure smooth operations, high service standards, and consistent Health and Safety compliance. As a skilled and confident team leader, I excel at problem-solving and decision-making to drive efficiency and effectiveness. I'm also experienced in hiring and training staff, and I'm comfortable working with numbers and technology to help the business succeed. I'm eager to use my skills to improve efficiency and help the company achieve its goals
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Area manager
Property Support Services UK Ltd
London
05.2016 - Current
- Supervised daily on-site operations, consistently ensuring optimal customer service delivery.
- Conducted regular site visits to perform audits of cleaning standards and health and safety compliance, addressing concerns, identifying service improvement opportunities.
- Proactively managed client relationships fostering strong rapport through consistent communication and support, resulting in a 10% increase in client satisfaction
- Personally drove the implementation of eco-conscious practices and environmentally friendly products, positively impacting both business operations and environmental sustainability.
- Developed and implemented safety protocols, ensuring a safe working environment for all staff.
- Managed day-to-day operations for a team of 50+ cleaning operatives, ensuring high service standards and client satisfaction.
- Oversaw recruitment, training, and performance management of cleaning operatives, fostering a positive and productive work environment, lowering employee turnover by 15%.
- Implemented and maintained quality control procedures to ensure compliance with industry standards and client specifications.
- Maintained and updated COSHH folders on site, ensuring compliance with all relevant health and safety regulations, and delivered comprehensive COSHH training to staff.
- Created and managed a personal website to centralize and provide easy access to COSHH information, site schedules, training materials, and other essential resources, improving efficiency and information dissemination.
- Managed budgets, controlled expenses, and optimized resource allocation to reduce operational costs by 8%.
- Handled inventory and procurement of cleaning supplies and equipment.
- Conducted monthly and/or quarterly audits at portfolio properties to track performance and identify areas for improvement.
- Managed and executed bi-weekly payroll administration for 50+ cleaning operatives and subcontractors, ensuring accurate and timely payment and compliance with all applicable regulations.
- Supervised PAT testing procedures to ensure electrical safety compliance across all sites.
Director of Photography Department
Altavista 360º
Bogotá, Colombia
01.2014 - 12.2025
- Took 360º photographs at interior and exterior locations.
- Specialised in 360º photography providing timely services without compromising on quality.
- Updated professional knowledge continuously attending relevant workshops or courses improving skills and techniques.
- Collaborated closely with graphic designers during post-production process achieving desired aesthetics.
- Identified suitable locations for 360º shoots enhancing overall visual effect.
Media Content Support
METRO Charity
London
02.2019 - 07.2020
- Conducted extensive market research for strategic planning.
- Coordinated logistics for events, ensured successful execution.
- Assisted in video production, delivered high-quality content.
- Executed media plans, achieved marketing objectives.
- Evaluated client and campaign data for enhanced decision making.
Creative Producer - Music Video
Indiana Films
Bogotá, Colombia
01.2015 - 11.2015
- Coordinated with various departments to streamline workflow and improve efficiency.
- Organised shooting schedules according to logistical needs and time constraints for optimal productivity.
- Developed comprehensive briefs for creative team to align them with project goals.
- Developed and implemented comprehensive production within budget and on schedule.
- Handled crisis situations during productions without compromising on quality or timelines.
- Handled legal matters including contracts, permits and rights issues to prevent potential legal disputes.
Education
Certificate - Workplace Health and Safety
The Royal Society for the Prevention of Accidents
London /2019 -
Bachelor of Arts - Film and Television maker
National University of Colombia
Bogotá. Colombia 01.2009 - 11.2014
Specialisation - Project Management Principles and Practices
University of California, Irvine
Irvine, California 01.2024 - 09.2024
Skills
- Customer Relationship Management
- Operational Management
- Team Leadership
- Problem-Solving and Decision-Making
- Ensuring High Service Standards
- Health and Safety Management and Compliance
- Staff recruitment and training
- Numerical aptitude
Websites
Languages
English
Advanced
Spanish
Native
Portuguese
Elementary
Affiliations
- Walking
- Participate at Charity Muddy Races
- Adventurous travel
- Photography
- Technology and innovation enthusiast
Accomplishments
- Ranked second among the graduates in Film and Television making at National University of Colombia UNAL
- Winner of US 8.000 Credit competition for improving languages abroad provided by The Colombian Institute of Educational Credit and Technical Studies Abroad ICETEX.
- 50% scholarship for studying an English programme at BPP University.
- 80% scholarship for studying Diplomat in Management and Production of Film Projects provided by The Film Development Fund FDC.
Certification
- ASTUTIS
IOSH Managing Safety
- University of California, Irvine
• Initiating and Planning Projects
• Budgeting and Scheduling Projects
• Managing Project Risks and Changes
• Project Management Project
- The Royal Society for the Prevention of Accidents
• Conducting Health And Safety Training
• Fire Safety In Offices
• Preventing slips, trips and falls to members of the public
• PPE Safety in Industry
• Sexual Harassment Awareness
Timeline
Specialisation - Project Management Principles and Practices
University of California, Irvine
01.2024 - 09.2024
Media Content Support
METRO Charity
02.2019 - 07.2020
Area manager
Property Support Services UK Ltd
05.2016 - Current
Creative Producer - Music Video
Indiana Films
01.2015 - 11.2015
Director of Photography Department
Altavista 360º
01.2014 - 12.2025
Bachelor of Arts - Film and Television maker
National University of Colombia
01.2009 - 11.2014
Certificate - Workplace Health and Safety
The Royal Society for the Prevention of Accidents
/2019 -
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