Claudia Zajac

- Increased profits by negotiating favourable terms and pricing.

- Provided accurate quotes and price information to inform customer decision-making.

- Adapted sales techniques and approaches to effectively respond to market changes and competitive pressures.

- Executed cold calls to potential customers to generate leads and expand client base. to build lead database.

- Coordinated with internal teams, including product development and customer service, to meet client needs effectively.

- Provided exceptional after-sales support, addressing any customer concerns and fostering loyalty.

- Created attractive displays for merchandise to enhance sales.

- Managed multiple responsibilities in the shop alone to ensure smooth operations.

- Addressed and resolved customer complaints with professionalism, restoring confidence in service quality.

- Collaborated with team members to implement promotional displays, enhancing product appeal and stimulating sales.

- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.

- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.

- Oversaw bread slicing for packaging and labelling while managing cafe, packaging and labelling all bread while running the cafe, usually alone.