Claudia Yamoah
London
Summary
A professional, trustworthy, and adaptable virtual and onsite Business and Personal Assistant committed to providing efficient and seamless support, made possible through a long history of working in highly competitive industries and for HNWI's nationally and internationally. Previous supervisory and managerial roles have provided unique insight into business operational needs, now allowing for highly effective executive support. Overall an Assistant shown to have strong cultural awareness, high motivation, proactivity and analytical levels, whose aim is to ensure both life and professional skills add value to any principal and business.
Overview
18
18
years of professional experience
4
4
year of post-secondary education
Work history
Executive & Personal Assistant to the Chairman
Elliott Bernerd, Chelsfield Group
London and Gstaad
10.2021 - Current
- Supporting a well-known international property developer, investor, and philanthropist, as both executive and private personal assistant.
- Diary management and scheduling, travel arrangements (including chartered aircrafts), personal administration, and charity and Trust administration.
- Multiple inbox management, writing emails for and behalf of the Chairman, taking dictation for high-level correspondence, providing special assistance on all calls and meetings, and facilitating positive communication for enhanced business processes.
- Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
- Researched and compiled data to prepare documents for directors to present during meetings.
- Assisted in selection of vendors and negotiated deals for equipment, services and supplies.
- Attended meetings on behalf of the Chairman, taking notes and recording minutes.
- Kept executives informed of upcoming commitments and responsibilities.
- Coordination of activities at residence in Gstaad, management of medical needs and appointments, light support for members of the family, coordination of private personal events.
Executive Assistant
Bridgepoint Group
London
08.2020 - 09.2021
- Executive Assistant to Partner and Co-head of Europe investment activities and her deal team, inclusive of Directors and Investment associates.
- Working remotely and from office, tasked with complex diary management, arranging meetings in London and internationally, intricate travel schedules (during periods of lockdown), presentations, documents, board packs, off-site and virtual events, expenses, invoices, and high-level correspondence.
- Responded to emails and other correspondence on behalf of my Principal.
- HR and recruitment support, liaising with recruiters and candidates to coordinate interviews and assessments.
- Private assistance to Principal.
Executive Assistant
EQT Group
London, Amsterdam, Luxembourg
11.2018 - 05.2020
- An Alternative Investment Management Firm, 16 offices globally, staff of 90 in the London office.
- Fund Management Assistant supporting the Head of Real Assets and Capital Raising, Head of Risk, Directors, and Compliance and Finance Officers.
- Key responsibilities of diary management across different time zones, inbox management, international travel arrangements daily, expenses, board meeting management including reports and minutes, working with Legal and Compliance to proof and administer execution of agreements to be supplied on time, as well as processing invoices and ensuring payment
- Additionally, tasked with some personal assistance duties for senior executives - requests included sourcing and booking personal activities and travel, travel permits, procurement of gifts, handling of packages and external events
- Taking over Bank account management for Fund Management team - liaised with banks to ensure mandates and paperwork correct and up to date as backlog was slowing down business activity
- Implemented new system for Quarterly Board Meetings across different offices, making for better report keeping.
- Seconded to the Luxembourg office where duties extended to assisting a team of ten, including light support for three Directors based in the Amsterdam office.
- Role of company Hotel Expert handling all site visits, hotel rates and negotiations.
- One of two Ambassadors for the London office Assistants team.
FOH / Office Administrator / Floating EA
EQT Group
London
10.2017 - 10.2018
- Front of house receptionist and office administrator whose duties included meeting and greeting, visitor bookings and security, coordinating meeting rooms and catering, post and invoices, expenses, credit card statements, facility upkeep and procurement of all office needs.
- Assistance also extended to arranging team and seasonal events as well as weekly office lunches, and Investor Days lead by IR team.
- Some office management duties in support of the Office Manager, including support for major office refurbishment.
Temporary Roles
Carlyle Group, AT Kearney, Soros Hedge Fund
London
04.2017 - 10.2017
- Front of House, reception and administrative cover for several firms within the Finance sector.
Client and Bookings Support Representative
Syft (now t/a Indeed Flex)
London
03.2016 - 11.2016
- Award winning start-up staffing app for the Hospitality industry.
- Responsible for client bookings and support, including providing daily reports.
National Account Manager
The Healthy Back Bag Company
London
06.2012 - 09.2016
- A global lifestyle brand, producing, manufacturing lifestyle bags, headquartered in New York, US.
- Responsible for all UK trade sales and marketing, and strategic management of a 100+ portfolio of accounts.
- Implemented first ever CRM system used
- Managed to achieve the most concentrated growth seen since company's start - 24% increase in new business from June.
Line Manager
Jabba Connect
Cape Town, South Africa
07.2011 - 03.2012
- Head-hunted for a start-up company.
- Responsible for the management and output of a team of 15 agents, additional recruitment, training, performance reports (KPI's), sales scripts, and utilizing detailed analysis to identify ways to maximize productivity.
Market Development Executive
Digital Outsource Services
Cape Town
07.2010 - 07.2011
- An international online advertising, media and marketing company.
- Management and retention of UK VIP accounts.
Campaign Manager
GoGen Ltd
London and Bristol
12.2005 - 06.2010
- An award-winning specialist fundraising agency with 4 locations nationwide.
- Responsible for teams of 8-15 people, accountable for the success of key donor development campaigns and integral in delivering key performance analysis and reports.
- Key protagonist in successful relocation, launch and development of new Bristol division.
- Credited for contributing to doubling of funds raised per day to £5,500 in just 12 months.
Education
Professional Certificate - Real Estate Economics and Finance
London School of Economics and Political Science
London 01.2022 - 03.2022
Professional Qualification - Foundation for Support Staff
Invest Europe
Brussels, Belgium 02.2019 - 02.2019
Accreditation - French Level 1&2
Alliance Francais
London 01.2019 - 12.2019
Certificate - Advanced PowerPoint
Pitman Training
London 12.2018 - 12.2018
BA (Hons) - Philosophy and Economics
University of Hertfordshire
Skills
- Administrative support
- Personal/business travel
- Complex diary management
- Business administration
- Multi-inbox management
- Expense management/reporting
- Taking dictation
- Minute keeping
- Technical support
- Financial services
- Incoming and outgoing mail management
- Document proofreading and editing
- Employee management
- Business writing
- Presentations
- Event planning
- Office management
- Strategic planning and problem solving
- Personal assistance and household management
- Systems include: MS Office, G-Suitem Concur, Salesforce, NetSuite, DocuSign, Diligent, Slack, Expensify
Languages
English
Native
French
Beginner
German
Beginner
Timeline
Professional Certificate - Real Estate Economics and Finance
London School of Economics and Political Science
01.2022 - 03.2022
Executive & Personal Assistant to the Chairman
Elliott Bernerd, Chelsfield Group
10.2021 - Current
Executive Assistant
Bridgepoint Group
08.2020 - 09.2021
Professional Qualification - Foundation for Support Staff
Invest Europe
02.2019 - 02.2019
Accreditation - French Level 1&2
Alliance Francais
01.2019 - 12.2019
Certificate - Advanced PowerPoint
Pitman Training
12.2018 - 12.2018
Executive Assistant
EQT Group
11.2018 - 05.2020
FOH / Office Administrator / Floating EA
EQT Group
10.2017 - 10.2018
Temporary Roles
Carlyle Group, AT Kearney, Soros Hedge Fund
04.2017 - 10.2017
Client and Bookings Support Representative
Syft (now t/a Indeed Flex)
03.2016 - 11.2016
National Account Manager
The Healthy Back Bag Company
06.2012 - 09.2016
Line Manager
Jabba Connect
07.2011 - 03.2012
Market Development Executive
Digital Outsource Services
07.2010 - 07.2011
Campaign Manager
GoGen Ltd
12.2005 - 06.2010
BA (Hons) - Philosophy and Economics
University of Hertfordshire
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