Claudia Teixeira

• Conducted marketing activities online and offline across 140 countries, expanding market reach and driving sales growth.
• Promoted product usage through targeted campaigns, increasing brand awareness and customer engagement.
• Built teams, mentored colleagues, and trained new hires to enhance team capability and performance.

• Coordinated safe and timely transportation for children, ensuring adherence to schedules
• Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
• Assisted passengers with special needs, ensuring accessibility and comfort during their journey.
• Managed rail service replacements, minimising disruption to passenger travel
• Handled merchandise carefully to provide safe delivery.

• Coordinated recruitment processes including job adverts, CV screening, assessments, interviews, and legal paperwork for employment.
• Facilitated recruitment processes by managing candidate applications and conducting interviews to identify suitable candidates.
• Supported operations manager by performing relief duties during absences.
• Acting OM Assistant Assisting OM with all main duties including meetings, disciplinaries, travel calendars, business and social events.
• Oversaw driver schedules and compliance with regulations during relief periods.
• Relief Controller: ensure drivers are adhering to correct times as per British domestic driving hours laws.
• Managed fleet operations for over 100 vehicles and 200 drivers daily, ensuring compliance and effective driver cover during breakdowns.
• Operated bus daily, ensuring safe and timely transport for passengers.

Delivered exceptional customer service while driving and assisting passengers.

- Decision making under great pressure / urgency

• Prepared and served meals to patients, ensuring a supportive dining experience.

• Executed quality control procedures to ensure product compliance with specifications.

• Executed quality control tasks to ensure adherence to quality standards.
• Documented audit and inspection findings, guiding corrective action planning.
• Identified quality issues, escalating to management for timely corrective action.

• Managed incoming calls and emails, ensuring timely responses and directing queries to relevant departments for efficient resolution.
• Executed administrative tasks and supported sales operations to enhance overall office functionality.

• Coordinated communication between patients and families to ensure understanding of care plans and address concerns.
• Addressed customer complaints with effective communication and resolution techniques.
• Worked closely with team members to share ideas and strategies.
• Ensured cleanliness and safety of work areas by following protocols and guidelines.

• Engaged with customers to better understand needs and deliver excellent service.