Claudia Souter
Weston-super-Mare,North Somerset
Summary
Results-driven Assistant Manager with proven experience leading teams, improving operational efficiency, and delivering consistent results in high-pressure hospitality environments. Skilled in organisation, problem-solving, and coordinating multiple priorities simultaneously. Eager to transition into project and events management, leveraging hands-on leadership experience and a strong foundation in planning, logistics, and team coordination.
Overview
2
2
years of professional experience
Work History
Assistant Manager (2025-26) Supervisor (2024-25)
Costa Coffee, Compass Group
Weston-super-Mare
02.2024 - Current
- Oversee daily operations in a high-volume environment, ensuring efficient service delivery, strong team performance, and achievement of business objectives.
- Lead, motivate, and coordinate a team, managing staffing deployment and workflow to maintain productivity during peak trading periods.
- Acted as interim store lead during manager absence, delivering a 6% increase in weekly sales (£14,670 → £15,596) despite a 7% reduction in transactions, driving a 13.9% uplift in average transaction value through strategic team deployment, coaching, and service optimisation.
- Managed stock control processes including ordering, inventory tracking, and supplier coordination to ensure consistent availability and minimise waste.
- Delivered strong operational performance, achieving 92.1% on Costa Check, with recognition for excellence in customer service, upselling, and brand standards.
- Led the team through a Health & Safety Audit achieving 100% compliance, ensuring all operational and safety procedures were adhered to.
- Trained, coached, and developed team members to improve performance, engagement, and consistency in service delivery.
- Supported business performance by identifying opportunities to increase revenue, improve efficiency, and enhance customer experience.
Education
A-Levels - Art and Design (Fine Art)
King Edward VI School
Southampton, Hampshire01-2023
GCSEs - Mathematics / English Language and Literature / Physics
King Edward VI School
Southampton, Hampshire01-2021
Skills
- Team Leadership & Coordination – Led teams to deliver improved performance and service outcomes
- Operational Management – Maintained efficient workflows in high-volume environments
- Commercial Awareness – Contributed to measurable sales growth and revenue optimisation
- Stakeholder Communication – Acted as a link between teams and senior management
Timeline
Assistant Manager (2025-26) Supervisor (2024-25)
Costa Coffee, Compass Group
02.2024 - Current
A-Levels - Art and Design (Fine Art)
King Edward VI School
GCSEs - Mathematics / English Language and Literature / Physics
King Edward VI School