Summary
Overview
Work history
Education
Skills
Hobbies & Interests
Timeline
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Claudia Russo

St Albans

Summary

A highly motivated and results-driven professional with strong interpersonal skills and a commitment to achieving goals. Demonstrates excellent organisational abilities and reliability, thriving under pressure while maintaining a positive attitude. Quick to adapt to new roles and environments, with a strong ability to collaborate effectively within teams and engage with others. Known for delivering high-quality results, actively listening to feedback, and continuously improving skills and performance. Eager to take on new challenges and expand expertise in a dynamic and rewarding role.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work history

Business Lounge Manager

Antares Global Management Ltd
London
12.2021 - 09.2025
  • Coordinated meeting room bookings, managed 11 meeting rooms and the business lounge, ensuring optimal use for clients and employees.
  • Sourced and implemented new furniture and décor to enhance both functionality and client experience.
  • Coordinated large-scale events (300+ attendees), ensuring seamless execution and client satisfaction.
  • Built strong relationships with clients through exceptional service and consistent positive feedback.
  • Streamlined catering orders via digital forms, reducing errors and saving time.
  • Organised tastings with multiple providers, cutting catering costs by 15% while ensuring high-quality service.
  • Led a team of 3, winning multiple company recognition awards.
  • Developed training materials and personally trained new employees, enabling smooth onboarding and quick team integration.
  • Resolved 90% of technical issues in meeting rooms, reducing IT workload.
  • Created troubleshooting manuals to help staff resolve common issues independently.
  • Produced monthly reports on space usage, identifying trends that led to the creation of additional collaborative areas, improving office efficiency.
  • Designed and distributed a quarterly newsletter, enhancing internal communication and engagement.
  • Contributed to creating content that kept staff informed and aligned with company goals.
  • Built partnerships with local businesses, offering employee discounts that strengthened company culture and supported local commerce.

Receptionist

Antares Global Management Ltd
London
11.2019 - 12.2021
  • Pre-registered and welcomed visitors using digital systems, ensuring a smooth, secure entry process while delivering a professional first impression that reinforced the company’s brand image.
  • Managed incoming calls and messages efficiently, supporting internal communication.
  • Handled post distribution, courier, and taxi bookings with accuracy and timeliness.
  • Delivered site-based inductions, introducing new starters to company culture and internal processes.
  • Logged and tracked technical faults with the helpdesk, ensuring minimal disruption.
  • Organised couriers, taxis, and private transport for clients and executives, ensuring timely, high-quality service aligned with the brand’s premium standards.

Office Administrator

Lucinda Ellery
London
02.2019 - 08.2019
  • Provided day-to-day support to the Office Manager and directors, coordinating schedules, handling communications, and ensuring smooth workflow across teams.
  • Managed a high-volume salon diary and client bookings, delivering a seamless customer experience through efficient scheduling and proactive coordination.
  • Processed product orders via phone and maintained weekly stock levels, helping streamline order fulfilment and reduce delays.
  • Maintained accurate, up-to-date records of client and operational data across digital and paper-based systems, supporting GDPR compliance and service delivery.
  • Handled general office functions including filing, document prep, and scanning, contributing to a highly organised and responsive environment.

Receptionist

Hyatt Regency the Churchill Five Star Hotel
London
05.2017 - 02.2019
  • Delivered five-star service to international guests, VIPs, and corporate clients, ensuring a seamless arrival experience and consistently high satisfaction.
  • Managed complex bookings via Opera and Reserve systems, including large group and event-related reservations, maximising occupancy and efficiency.
  • Drove revenue through strategic upselling of rooms, packages, and services.
  • Promoted seasonal offers and loyalty programmes to boost engagement.
  • Handled guest complaints and last-minute issues with speed and professionalism, turning challenges into positive experiences.
  • Processed check-ins, checkouts, and payments with precision, supporting finance procedures and ensuring compliance.
  • Conducted tours for clients and VIPs, clearly communicating the hotel’s value and supporting sales and event conversions.
  • Worked closely with Events, Sales, and F&B teams to coordinate logistics for corporate stays and conferences, supporting consistent brand delivery.

Education

BSc (Hons) - Business and Marketing

Anglia Ruskin University
London
01.2021 - 01.2024

High School Diploma - Psychology and Pedagogy

M. Amari High School
Italy
09.2009 - 06.2014

Skills

  • Customer Insight & Engagement
  • Creativity
  • Project Management
  • Data Analysis
  • Adaptability
  • Time Management
  • Teamwork
  • Creative Problem-Solving
  • Research Skills
  • Multilingual (English, Italian, Spanish)

Hobbies & Interests

I have a deep passion for travel and cultural exploration. At 17, I spent a year in Venezuela on a student exchange, living with a local family, attending school, and fully immersing myself in daily life. This transformative experience sparked a lifelong curiosity to understand different cultures. Today, I continue to explore the world through travel, conversations, and cooking by recreating dishes inspired by the places I visit. My travel experiences have strengthened my adaptability and global perspective, allowing me to connect with people from all walks of life.

Timeline

Business Lounge Manager

Antares Global Management Ltd
12.2021 - 09.2025

BSc (Hons) - Business and Marketing

Anglia Ruskin University
01.2021 - 01.2024

Receptionist

Antares Global Management Ltd
11.2019 - 12.2021

Office Administrator

Lucinda Ellery
02.2019 - 08.2019

Receptionist

Hyatt Regency the Churchill Five Star Hotel
05.2017 - 02.2019

High School Diploma - Psychology and Pedagogy

M. Amari High School
09.2009 - 06.2014

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Claudia Russo