Claudia Monteiro
Welwyn Garden City,Hertfordshire
Summary
Dedicated healthcare professional with expertise in in-patient coordination, healthcare systems, and NHS processes. Proficient in data entry, billing processes, and maintaining documentation accuracy while ensuring compliance with GDPR and healthcare regulations. Skilled in filing and paperwork organisation, efficient time management, and delivering quality care. Holds a Basic Life Support Certification and demonstrates strong telephone etiquette. Committed to supporting patient care through meticulous attention to detail and operational efficiency.
Compassionate professional with strong organisational and communication skills, adept in administrative tasks and customer service. Proven ability to manage patient records and liaise with medical staff efficiently. Committed to enhancing patient care and streamlining administrative processes for better healthcare experiences.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Patient administrator/ Stock Lead
Newmedica Hertfordshire
Welwyn Garden City, Hertfordshire
01.2025 - Current
- Managed patient records and ensured accuracy of data entry for all appointments.
- Coordinated stock management procedures to maintain optimal inventory levels.
- Assisted healthcare professionals by preparing necessary documentation and materials.
- Implemented efficient filing systems to streamline patient information retrieval.
- Collaborated with team members to enhance patient experience and service delivery.
- Maintained compliance with health and safety regulations throughout daily operations.
- Organised and scheduled patient appointments to optimise clinic workflow and efficiency.
- Ensured accurate billing information for each patient to prevent financial discrepancies.
- Liaised with insurance companies for prompt claim processing on behalf of patients.
- Prepared reports regularly on patient admissions and discharges thus supporting management decision-making process.
Senior business support officer
Hertfordshire County Council
Welwyn Garden City, Hertfordshire
10.2021 - 12.2024
- Assisted in managing correspondence and communications to ensure timely responses.
- Coordinated meetings and events to facilitate collaboration among team members.
- Maintained accurate records and documentation to support business operations.
- Developed and implemented administrative processes to enhance efficiency.
- Provided training and guidance to new staff members on organisational procedures.
- Coordinated various teams for successful project completion.
- Devised strategic plans, contributing to company's growth objectives.
- Negotiated vendor contracts to secure favourable terms and conditions.
- Assisted executive team with preparation of reports and presentations for board meetings.
- Provided essential support during audits maintaining compliance with regulatory standards.
- Handled customer queries and complaints, resulting in improved client satisfaction.
- Oversaw office inventory management, reducing operational expenses significantly over time.
- Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.
- Organised meetings, took meeting minutes and completed follow-up actions.
- Managed staff diaries and booked meetings to balance workload and time constraints.
- Updated business support policies and procedures to reflect regulatory changes.
Education
A-Levels - Languages and Humanities
College Santo Andre
Lisbon, Portugal 09.2012 - 06.2016
Diploma of Higher Education - Translation
Universidade de Linguas
Lisbon, Portugal 09.2016 - 06.2017
Skills
- In-Patient coordination
- Data entry speed
- Healthcare systems familiarity
- NHS process familiarity
- Knowledge of GDPR compliance
- Healthcare regulations awareness
- Filing and paperwork organisation
- Commitment to quality care
- Efficient time management
- Billing process understanding
- Documentation accuracy
- Basic Life Support Certification
- Telephone etiquette
Languages
English
Proficient (C2)
Portuguese
Proficient (C2)
Spanish
Fluent
Timeline
Patient administrator/ Stock Lead
Newmedica Hertfordshire
01.2025 - Current
Senior business support officer
Hertfordshire County Council
10.2021 - 12.2024
Diploma of Higher Education - Translation
Universidade de Linguas
09.2016 - 06.2017
A-Levels - Languages and Humanities
College Santo Andre
09.2012 - 06.2016