Claudia Milner

Managed outgoing post using DPD and Royal Mail delivery processes.

Allocated and packed ordered items, preparing parcels for timely dispatch.

Greeted customers and accepted deliveries, ensuring efficient daily operations.

Organised daily tasks effectively to ensure timely completion and met strict deadlines consistently.

Handled multiple responsibilities simultaneously in high-pressure environments at times to keep tasks on track.

Executed safe manual lifting techniques to handle heavy items, reducing risk of injury.

• Completed monthly stocktakes to keep stock levels accurate.
• Ensured clients' comfort by providing excellent customer service.

• Delivered comprehensive horse care, including basic first aid, ensuring animal health and wellbeing.
• Administered prescribed medication to horses under veterinarian's guidance, promoting animal wellbeing.
• Maintained professional demeanour during high-stress situations such as emergency vet calls, fostering a calm atmosphere for animals.
• Exercised horses from the ground and while ridden.
• Developed and maintained diverse clientele across showjumping, racehorse studs, sport horse studs, and private yards, enhancing service reach.
• Creating personal accurate monthly invoices.

• Implemented upselling techniques to enhance customer experience and increase store sales.
• Assisted customers with queries and processed card payments accurately to ensure satisfaction.
• Conducted stock checks and processed add-ons to maintain inventory accuracy.
• Performed security checks on shop floor to uphold safety standards.

• Assisted customers with queries and issues, processed cash and card payments accurately, and handled exchanges to ensure customer satisfaction.
• Oversaw delivery processes to streamline operations and ensure timely product availability.
• Created engaging visuals for windows and shop floor to attract customers and enhance shopping experience.

• Established clientele across different industries including showjumping, racehorse studs, sport horse studs and private yards.
• All aspects of horse care were completed to high standards at all times, including basic first aid when needed.
• Exercising horses from the ground and ridden when necessary.
• Creating personal accurate monthly invoices.

• Assisting with customer queries, resolving issues and processing card/cash payments correctly and processing exchanges.
• Managing deliveries efficiently and correctly.
• Creating visuals in the windows and on the shop floor to engage customers.