Claudia Malallah
Canada Water,Southwark
Summary
Dynamic professional with a robust foundation in political and cultural awareness, supported by an International Relations degree and extensive experience in multicultural environments. Demonstrates high interpersonal awareness, strengthened by an MSc in Psychology, alongside critical analysis skills honed through rigorous research. Proficient in statistical software and data analysis, including SPSS, Jamovi, and Excel. Adept at social media marketing and campaign development, successfully increasing follower engagement through strategic initiatives. Proven track record in managing fundraisers and championing team presentations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Communications officer
House of Commons
London, City of London
12.2023 - Current
- Managed social media platforms, enhancing online visibility and reputation - increased follow count on X to 10k and started from 0 newsletter subscribers to 700.
- Monitored industry news and trends to keep team informed of relevant developments.
- Manage all communications for the Member of Parliament.
- Manage social media platforms: Facebook, Instagram, Threads, X, Bluesky, Youtube
- Create content including photos posts, videos, clips from Parliament, campaign content
- Write and send regular press releases on the Member's work, regularly published in local papers and major stories published in national papers.
- Accompany the Member to TV and radio interviews, including BBC, Sky and LBC
- Good network of journalists as a result.
- Write a fortnightly column for the local paper as the MP on local issues.
- Write regular blog posts on the MPs work to keep the public updated.
- Manage the MP's website - including improving the design and keeping it updated.
- Write and send out a weekly newsletter about the MP's work which I designed myself.
- Experience with Canva, Photoshop, Kapwing, Capcut
- Lead a Communications Strategy meeting weekly to ensure all parts of the team are coordinated and communications output is as high as possible.
- Call constituents to help them share their personal stories with the press to raise awareness.
- Write and respond to campaign emails from constituents on a vast array of topics including human rights and the environment.
- Organise events in Parliament, including with charities.
Volunteer Support Worker
Brighton Exiled/Refugee Trauma Service
Brighton
09.2021 - 02.2022
- Met with a young Syrian refugee weekly and helped her navigate life in the UK while she was awaiting CBT as well as regularly meeting with my supervisor to discuss her progress.
- Gained insight into the impact that current government policies on immigration and asylum can have on individual's mental health.
- Showed sensitivity, confidentiality and respect towards clients' needs, as well as providing a safe environment.
- As a result, she felt more confident at school, made new friendships and felt happier in her daily life.
Social Media Assistant
The Launchpad Collective
Brighton
10.2021 - 05.2022
- Posted about upcoming events and training programmes, as well as sharing stories of refugees who had found success through TLC with the goal of inspiring others.
- Attended frequent meetings in which designing posts, writing descriptions and uploading them was delegated.
- Became familiar with policies surrounding refugee and asylum-seeker employment.
- Increased engagement by 40% and increased follower count by 50% in 8 months.
English Tutor
Kits Learning
Remote
05.2021 - 05.2023
- Taught English as a second language classes to children aged 6-16.
- Discussed specific aims that each child wanted with their parents and then provided tailored weekly lessons to each child.
- Monitored students' progress, identified areas of improvement and helped build their confidence resulting in all students achieving above 90% in their English exams at school.
- Taught via Zoom which allowed me to explore teaching methods that worked best in a long-distance setting.
- Diversified lesson content and delivery methods to accommodate each student's learning style.
Social Media and Communications Representative
BSMS Refugee Support
Brighton
08.2020 - 07.2022
- Hosted regular community events and fundraisers to help make refugees in Brighton feel welcome. Raised over £1000 and organised several donation drives which we delivered to Dunkirk Women's Refugee Centre.
- Implemented overarching social media strategy to ensure information was spread about events we were hosting as well as important information regarding government decisions regarding refugees and global crises.
- Designed and scheduled posts as well as researched policy and hardships faced to raise awareness.
- Increased follower count from 70 followers to 400 and increased engagement by 60% over 2 years.
Intern
Al-Osool
Muscat
07.2020 - 12.2020
- Helped update company website and make it more user-friendly.
- Held meetings with all department heads to gain clear understanding of what each department did. Used this information to create scripts for website designer to input into website programming, as well as suggesting ideas for modernised design.
- Resulted in an updated, modernised website that customers could easily navigate.
Communications Volunteer
Raah Fest
Remote
08.2020 - 12.2020
- Volunteer-led online festival in October 2020 which aimed to raise awareness surrounding Modern Day Slavery, Migration Displacement and Racial Discrimination.
- Contacted celebrities and influential speakers via social media to see if they would be interested in participating. This resulted in our team recruiting over 30 famous artists to perform during the 8-hour online festival.
- Organised meetings between them and festival organisers.
- Raised over £6000 which was donated to 20 charities.
Volunteer Classroom Assistant
British School Muscat
Muscat
12.2017 - 03.2018
- Worked in Year 1 supporting students with their literacy and numeracy as well as contributing to planning of engaging classroom environment.
- Ran small group activities maintaining sensitivity to various special learning requirements and developmental needs of children by discussing any concerns with class teacher.
- Helped students progress to the next level in their literacy and numeracy development.
Education
Master of Science - Psychology
University of Nottingham
Nottingham 09.2022 - 09.2023
Bachelor of Arts - International Relations
University of Sussex
Brighton 09.2019 - 07.2022
A-Levels -
British School Muscat
Muscat08.2019
GCSEs -
British School Muscat
Muscat2017
Skills
- Political awareness backed by International Relations degree
- High interpersonal awareness strengthened by MSc Psychology
- Cultural awareness through experience living in Middle East and in multi-cultural settings
- Critical analysis gained through extensive research during studies
- Statistical software and data analysis proficiency (SPSS, Jamovi, Excel)
- Excellent communication skills
- Championed various team presentations
- Social media marketing producing increased follower count and engagement
- Successfully managed several fundraisers
- Social media campaign development and use of design tools (Canva, Photoshop, Kapwing, Capcut)
- Teaching and development skills garnered through tutoring and classroom volunteering
- Email marketing proficiency
- Graphic designing
- Press release writing
- Communication campaign designing
- Blogs and columns
Languages
English
Native
Spanish
Intermediate
Arabic
Elementary
German
Beginner
Accomplishments
Asylum Cases
During my role in an MP's office, I have assisted with complex asylum cases and helped reunite families. I have also worked with Afghan Women and Girls to help share their stories.
Charity Work in Sri Lanka
During my A-Levels, I was a member of my school's charity committee. We fundraised to help build and improve two schools in Trincomalee, Sri Lanka. I took on the additional role of organising clothes donations from my local community and distributing them with the headteachers at the schools in Trincomalee. As a team, we worked tirelessly to complete the refurbishment of 8 classrooms, repainting and installing new furniture/AC units, 4 lavatory facilities and two new playgrounds in just one week.
Certification
edX - Human Rights: The Rights of Refugees - credential ID: 09d7645f89894ae99fe09a01f86c3d08
Timeline
Communications officer
House of Commons
12.2023 - Current
Master of Science - Psychology
University of Nottingham
09.2022 - 09.2023
Social Media Assistant
The Launchpad Collective
10.2021 - 05.2022
Volunteer Support Worker
Brighton Exiled/Refugee Trauma Service
09.2021 - 02.2022
English Tutor
Kits Learning
05.2021 - 05.2023
Social Media and Communications Representative
BSMS Refugee Support
08.2020 - 07.2022
Communications Volunteer
Raah Fest
08.2020 - 12.2020
Intern
Al-Osool
07.2020 - 12.2020
Bachelor of Arts - International Relations
University of Sussex
09.2019 - 07.2022
Volunteer Classroom Assistant
British School Muscat
12.2017 - 03.2018
A-Levels -
British School Muscat
GCSEs -
British School Muscat