Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Claudia Da Silva

Claudia Da Silva

Porto,Portugal

Summary

Experienced professional with a diverse background in customer service, management, and supervision. Demonstrated leadership and initiative as a Sócio Gerente at Pedrirreverente Unipessoal Ltd, where strategic marketing initiatives enhanced brand visibility and client relationships. Proven ability to resolve customer issues with empathy and professionalism as an Atendente de mesa at Sandra Santos Eventos, ensuring high levels of guest satisfaction. Strong organisational skills honed through supervisory roles, including overseeing digitalisation processes at Stefanini - Fórum de Goiás. Adept at fostering team spirit and collaboration while maintaining rigorous standards of service. Career goals include leveraging creativity and proactivity to drive business growth and enhance customer experiences.

Overview

15
15
years of professional experience

Work History

Atendente de mesa

Sandra Santos Eventos
Porto
09.2025 - Current
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Resolved customer complaints to maintain satisfaction and business loyalty.
  • Handled customer complaints with empathy and professionalism, resolving issues to maintain high levels of guest satisfaction.
  • Managed table settings and organisation, maintaining a clean and welcoming dining environment for patrons.

Socio Gerente

pedrirreverente unipessoal lda
Vila Nova de Gaia
02.2024 - 06.2025
  • Developed marketing strategies to enhance brand visibility.
  • Assisted in market analysis to uncover new business opportunities and growth potential.
  • Cultivated client relationships to strengthen loyalty and satisfaction.

Cleanner

Self employed
London
02.2018 - 11.2020
  • Managed cleaning routes for residential homes and offices, ensuring high standards of hygiene and organisation.

Supervisora

Stefanini - Forum de Goias
Goiânia
04.2016 - 12.2018
  • Oversaw implementation of digital tools and workflows in civil and criminal processes, ensuring streamlined operations across state departments..

Devassa choperia e restaurante
Goiania
03.2011 - 03.2016
  • Assist in preparation of monthly financial reports by analysing company expenses and revenues.
  • Support administrative team by supervising and promoting continuous training and development.
  • Facilitate implementation of document management system to enhance team efficiency.

Education

Administracao de empresas - Administracao

Faculdade Padrao
Goiania
11.2003

Skills

  • Initiative and curiosity
  • Team spirit and leadership
  • Empathy and autonomy
  • Rigor and persistence
  • Creativity and proactivity

Languages

English

Timeline

Atendente de mesa

Sandra Santos Eventos
09.2025 - Current

Socio Gerente

pedrirreverente unipessoal lda
02.2024 - 06.2025

Cleanner

Self employed
02.2018 - 11.2020

Supervisora

Stefanini - Forum de Goias
04.2016 - 12.2018

Devassa choperia e restaurante
03.2011 - 03.2016

Administracao de empresas - Administracao

Faculdade Padrao
Claudia Da Silva