Arts
Claudia Camurri
Customer Service
Liverpool
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Barista
Starbucks
Bracknell
05.2022 - 04.2023
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Food Service Assistant
B Bagel Bakery Bar
London
08.2021 - 11.2021
- Prepared orders on trays for dine-in orders or in bags for takeout orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
Chef
Burgh House
London
03.2021 - 06.2021
- Placed orders to restock items before supplies ran out.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Collaborated with staff members to create meals for large banquets.
- Maintained well-organized mise en place to keep work consistent.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Evaluated food products to verify freshness and quality.
- Modified recipes to accommodate dietary restrictions and allergies.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Participated in food tastings and taste tests.
- Coordinated with team members to prepare orders on time.
Recycling Worker
TGB
London
09.2020 - 02.2021
- Utilized balers to compress recyclable materials.
- Took notes and kept records of equipment and tool maintenance and materials needed, delivered and sorted.
- Checked sorting machines and equipment for functionality and performed both regular maintenance and emergency repairs to restore functionality.
- Used specialized machines to remove refrigerants and safely handle other hazardous materials.
- Worked with clients and visitors to accurately sort materials for further handling.
- Compressed materials into reusable, shippable or movable sizes using balers and other equipment.
- Sorted materials such as metals, glass or plastics into appropriate containers for recycling.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Kitchen Assistant
Sodexo
London
08.2017 - 08.2020
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleaned and organized kitchen stations to promote team efficiency.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Plated and presented food following chef requirements.
- Monitored food temperatures and quality throughout shifts.
- Transported food items from storage areas to kitchen for prepping.
- Learned other teammates' work tasks to train as backup.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Monitored inventory deliveries to minimize product losses and prep for service.
Cleaner
Odessa
London
09.2016 - 03.2017
- Organized and used industrial cleaning products following strict safety procedures.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Emptied trashcans and transported waste to collection areas.
- Developed and implemented comprehensive cleaning plan for entire building.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Provided assistance to other staff members with cleaning of difficult areas.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
GCSE - English
Kingston College
Kingston 09.2017 - 08.2019
Skills
Exceptional customer service
Food preparation and safety
Beverage preparation
Sandwich preparation
Adaptive and creative
Fluent in English
Fluent in Portuguese
Friendly and outgoing
Hospitality service expertise
Opening and closing duties
Sanitation guidelines
Food plating and presentation
Made-to-order meals
Problem-solving
Performance improvement
Utensils and equipment
Food spoilage prevention
Company quality standards
Disinfection Practices
Chemical Handling
Sanitation Practices
Chemical cleaners
Teamwork and Collaboration
Organization and Time Management
Decision-Making
Attention to Detail
Work orders
Certification
First Cambridge English Certificate
Interests
Timeline
Barista
Starbucks
05.2022 - 04.2023
Food Service Assistant
B Bagel Bakery Bar
08.2021 - 11.2021
Chef
Burgh House
03.2021 - 06.2021
Recycling Worker
TGB
09.2020 - 02.2021
First Cambridge English Certificate
08-2018
GCSE - English
Kingston College
09.2017 - 08.2019
Kitchen Assistant
Sodexo
08.2017 - 08.2020
Cleaner
Odessa
09.2016 - 03.2017