Claude Cruz
Nottingham,Nottinghamshire
Summary
Dynamic and detail-oriented professional with a strong foundation in communication skills, initiative, and proactivity. Demonstrates exceptional time management under pressure and excels in both team collaboration and independent work. Proficient in business systems, quality assurance, and sales support during peak periods. Skilled in multitasking, customer handling, and cultural awareness. Possesses leadership abilities in group settings and a solid understanding of quantitative and qualitative methods. Proficient in Microsoft Office with knowledge of UK financial law and regulations. Committed to leveraging these skills to drive organisational success while pursuing opportunities for continuous learning and growth.
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of post-secondary education
5
5
years of professional experience
Work history
Barista
Costa
Nottingham, Nottinghamshire
2026.02 - 2026.05
- Provided a welcoming atmosphere to customers, promoting return visits.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Performed cash handling duties accurately to maintain financial integrity.
- Collaborated with team members during busy periods improving workflow efficiency.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Implemented hygiene standards throughout café premises for public health safety compliance.
Financial Advisor
Capital One
Nottingham, Nottinghamshire
2025.02 - 2025.08
- Handled customer calls about financial situations using approved online systems.
- Understood customer circumstances, then arranged affordable, sustainable repayment solutions.
- Varied conversations across customer backgrounds, requiring different questioning each call.
- Completed intensive training on compliance, legal expectations, and required processes.
- Navigated multiple systems during calls, including SMS and main account systems.
- Sent SMS details, updated account information, and adjusted next steps.
- Reported departmental and personal statistics, supporting team KPI reviews.
- Tracked KPIs in daily work and used trends to improve handling.
- Provided signposting to help customers access wider support options.
- Directed customers to additional services beyond Capital One when appropriate.
- Managed vulnerable customers and risk-to-life cases when they arose.
- Supported difficult cases using extra training and careful, appropriate escalation.
- Used tools such as Zoom, Google Docs, Google Calendar, Excel, Slack.
- Managed Amazon Connect alongside other platforms to complete customer actions.
Barista
Starbucks (UK)
Nottingham, Nottinghamshire
2021.11 - 2025.02
- Took customer orders and made drink and food items.
- Handed off orders quickly, checking accuracy before serving customers.
- Supported store opening and closing tasks and completed stock checks.
- Trained through weeks of onboarding to learn role standards.
- Helped place stock orders and completed date rotations correctly.
- Built confidence by engaging with customers from varied backgrounds.
- Improved customer support by responding to customer requests and needs.
Trainee Teacher of English
Beaumont Leys School
Leicester, Leicestershire
2024.01 - 2024.04
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Solved complex problems with effective teamwork and communication skills.
- Motivated underperforming students to improve study habits and participation in class activities.
- Worked closely with special needs students to provide individual attention and support.
- Utilised technology effectively in delivering lessons and tracking student progress.
- Enhanced understanding in pupils, utilising diverse teaching methods.
- Delivered lessons according to school curriculum guidelines; ensured consistency in teaching standards across all classrooms.
- Maintained records of student attendance, grades, and behaviour reports meticulously.
- Adapted lesson plans to accommodate individual learning needs.
- Managed classroom effectively to maintain discipline and focus.
Trainee Teacher of English
Rushcliffe Spencer Academy
Nottingham, Nottinghamshire
2023.09 - 2023.12
- Planned and delivered English language and literature lessons for observing staff.
- Coordinated lesson delivery across year groups while teaching classes of 30.
- Oversaw marking, assessment, and progress tracking for student learning outcomes.
- Managed classroom support by directing assistance to students needing extra help.
- Directed resource production to maintain accessibility for learners with difficulties.
- Integrated safeguarding, behaviour management, and learning support requirements into practice.
- Balanced teaching responsibilities with fast-paced environments to sustain classroom standards.
- Concluded PGCE participation and withdrew place for personal reasons.
- Directed teamwork with a range of colleagues to maintain consistent support.
- Owned delivery of multiple classes of 30 students or more daily.
- Used schemes of work and objectives to guide engagement and attainment.
- Applied inclusive strategies to adapt instruction for learners with learning difficulties.
- Maintained high detail standards to keep resources and lessons accessible.
- Coordinated lesson plans, teaching slides, and resources with strong organisation.
- Controlled daily punctuality to align with school routines and expectations.
- Chaired communication with colleagues to address concerns and safeguarding issues.
- Supervised academic progress using continuous assessment and in-lesson checks.
- Drove writing development through modelling and scaffolding of student responses.
CERT Mentor
Nottingham Trent University
Nottingham, Nottinghamshire
2021.09 - 2022.06
- Supported first-year students as a university peer mentor during weekly meetings.
- Reviewed each week’s progress with an assigned mentee and offered guidance.
- Signed mentees to relevant resources when concerns appeared.
- Coordinated within Film and TV lecturer tutor group for smoother engagement.
- Prepared supporting documents to reduce pressures for mentees and concerns.
- Used Microsoft Office tools including Excel, Word, PowerPoint, and Microsoft Teams.
Education
PGCE - Secondary English
University of Nottingham
Nottingham 2023.08 - 2024.04
LLB (Hons) - Law with Psychology
Nottingham Trent University
Nottingham 2019.09 - 2020.06
BA (Hons) - Communication & Society and Film & TV
Nottingham Trent University
Nottingham 2020.09 - 2023.06
MSc (Hons) - Cyberpsychology
Nottingham Trent University
Nottingham 2025.09 -
A Levels -
The Becket School
Nottingham 2017.09 - 2019.06
GCSE qualifications -
The Becket School
Nottingham 2015.09 - 2017.06
Skills
- Communication skills
- Initiative and proactivity
- Time management under pressure
- Team collaboration and independence
- Business systems proficiency
- Quality assurance and review
- Sales support during peak periods
- Multitasking and customer handling
- Cultural awareness and learning
- Attention to detail
- Leadership in group settings
- Knowledge of Quantitative and Qualitative methods
- Proficiency in Microsoft Office
- Knowledge of UK financial law and regulations
Languages
Tagalog
Native
Custom
Full UK driver’s license since June 2021 – 0 penalty points
Timeline
Barista
Costa
2026.02 - 2026.05
MSc (Hons) - Cyberpsychology
Nottingham Trent University
2025.09 -
Financial Advisor
Capital One
2025.02 - 2025.08
Trainee Teacher of English
Beaumont Leys School
2024.01 - 2024.04
Trainee Teacher of English
Rushcliffe Spencer Academy
2023.09 - 2023.12
PGCE - Secondary English
University of Nottingham
2023.08 - 2024.04
Barista
Starbucks (UK)
2021.11 - 2025.02
CERT Mentor
Nottingham Trent University
2021.09 - 2022.06
BA (Hons) - Communication & Society and Film & TV
Nottingham Trent University
2020.09 - 2023.06
LLB (Hons) - Law with Psychology
Nottingham Trent University
2019.09 - 2020.06
A Levels -
The Becket School
2017.09 - 2019.06
GCSE qualifications -
The Becket School
2015.09 - 2017.06