Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
BusinessAnalyst
Louie Clark

Louie Clark

Bracknell,Berkshire

Summary

Results-driven professional with expertise in strategic planning, account management, and relationship development. Skilled in stakeholder relations, digital delivery, and both agile and waterfall project management methodologies. Demonstrates a consultative approach to B2B networking and sales, leveraging SaaS platform familiarity and CRM software proficiency to drive customer retention and data-driven improvements. Adept at KPI monitoring and implementing output-focused actions to achieve measurable success. Committed to fostering long-term partnerships while delivering impactful solutions aligned with organisational goals.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Senior Client Success Manager

Virtualstock
Reading, Berkshire
10.2024 - 03.2025
  • Key Account holder at Virtualstock, managing John Lewis, Argos, B&Q, Screwfix, Currys, Harvey Norman and TPRG
  • Manage 10+ mid/enterprise retail accounts which trade over £1 billion in eCommerce products across Europe with consistent 80%+ CSAT scoring
  • Up sale/cross sale track record; over £200,000 revenue and £27,000 in MRR generated in FY25
  • Proven to grow accounts, volumetric income averaging 30% growth YoY
  • Managed several projects including creation and monetization data warehouse; finding opportunities within multi-brand & international retailers; & implementation of track & trace functionality
  • Achieved 100% client retention rate, successfully renewing contracts with multiple top 10 UK retailers on 3+ year terms

Customer Success Manager

Virtualstock
Reading, Berkshire
09.2022 - 10.2024

Project Coordinator

London Roofing Specialist
Slough, Berkshire
05.2021 - 09.2022
  • Maintaining supply chain of materials for contractors
  • Scheduling for both contractors and surveyors
  • Resolving customer queries/issues to the point of close & building relationships, 20+ calls per day
  • Phasing out old and implementing new techniques & software (Microsoft Dynamic CRM)
  • Ensuring we are meeting both legal and internal ethical standards to the highest level of scrutiny
  • Assisted in developing detailed project plans, resulting in improved project efficiency
  • Planning and coordinating a high volume of site projects from start to finish including RAMs and contracts.
  • Resolved escalated issues with detailed problem-solving skill

Sales Assistant

Waitrose Wokingham & Canterbury
03.2016 - 04.2021
  • Collaborated effectively with team members to meet targets
  • Ensured stock replenishment in a timely manner to maintain product availability
  • Addressed customer needs promptly, resulting in positive feedback and loyalty
  • Fostered a welcoming store environment by maintaining clean and well-organised displays

Education

BA - History

University of Kent
Canterbury, Kent
09.2018 - 06.2021

A-Levels - History, Psychology, Economics

St Crispins School
Wokingham
01.2016 - 01.2018

GCSEs - 10 GCSEs including a Distinction CNAT (A equivalent) I.T., B - Maths, B - English, B

St Crispins School
Wokingham

Skills

  • Strategic Planning
  • Account Management
  • Relationship Development
  • Stakeholder Relations
  • Digital Delivery
  • Agile & Waterfall Project Management
  • Salesmanship
  • Customer Retention
  • Data Driven Improvement
  • Output Focused Action
  • SaaS platforms familiarity
  • B2B Networking and Sales
  • Consultative approach
  • KPI monitoring
  • CRM Software proficiency

Accomplishments

  • Project Proven - taking on Track & Trace for B&Q, Automated Invoice Reconciliation for TPRG & BI data developments for JLP & Kingfisher
  • Experienced with renewals having brought Currys & Argos on to a 3-year contract and assisting in implementing a 7-year contract for JLP
  • Cross-sale of our software to additional companies within multi-brand organisations, such as Harvey Norman bringing us in for their UK stores and bringing Currys to Ireland, then managing the execution & account once they go-live.
  • Implementation tested, having taken brands like Woodies from the sales team and promptly getting them live on the platform
  • Renowned for breaking down complicated ideas gathered in the requirement phases of projects & bringing them back to the business for development. Including the likes of the Proof of Delivery module
  • Deep understanding of logistical challenges developed while working at Waitrose during COVID, then implementing this knowledge at London Roofing Specialist to reduce work times with efficiency improvements around material delivery, orders, and ensuring all parts of the project arrive on time
  • Highly trained customer-facing skills developed from years of retail work and Customer Success, including resolution handling for customer complaints; customer retention & churn reduction; and salesmanship
  • Skilled using JIRA, monday.com, Hubspot, Microsoft Suite, Google Drive & Business Suite, DocuSign, Contract Books, Tableau, ThoughtSpot, Perplexity, Gemini, ChatGPT, Photoshop, Canva, FileZilla, Postman

Certification

Prince2 Project Management Qualified - Foundation and Practitioner


Affiliations

  • Learning - Languages (Italian)
  • Learning - Chess
  • Health - Gym and Running

Timeline

Senior Client Success Manager

Virtualstock
10.2024 - 03.2025

Customer Success Manager

Virtualstock
09.2022 - 10.2024

Project Coordinator

London Roofing Specialist
05.2021 - 09.2022

BA - History

University of Kent
09.2018 - 06.2021

Sales Assistant

Waitrose Wokingham & Canterbury
03.2016 - 04.2021

A-Levels - History, Psychology, Economics

St Crispins School
01.2016 - 01.2018

GCSEs - 10 GCSEs including a Distinction CNAT (A equivalent) I.T., B - Maths, B - English, B

St Crispins School

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