Hi, I’m
Clarissa Marochi Maia
London
Summary
Experienced in delivering excellent customer service with strong communication and a strategic approach. Skilled in planning, team leadership, and problem-solving under pressure. Proficient in using technology to improve efficiency and create effective processes that support company goals and fairness.
Overview
11
years of professional experience
6
years of post-secondary education
1
Certification
Work history
Anabas WelcomeLondon
Corporate Front of House
05.2023 - Current
Job overview
- Delivered 5-star service to over 2000 tenants across 11 multi-tenant sites.
- Assisted in developing and implementing a mobile app for tenant feedback, optimizing building operations with 100% of accuracy.
- Increased tenant satisfaction, leading to full estate occupancy after 5 years of vacancies.
- Streamlined building access and operations, improving efficiency and tenant experience.
- Achieved 103% of KPI targets, consistently improving services and resolving complaints.
- Supported event planning and budget management for estate activities.
Unicesumar Brazilian UniversityLondon
Administrative Assistant & Student Liaison
09.2022 - 12.2022
Job overview
- Boosted student engagement to 96%, surpassing university average by 14%.
- Enhanced student participation by 15% year-on-year.
- Improved university system's data accuracy, reducing processing time by 30%.
- Achieved zero overdue payments through proactive monitoring and solutions.
- Reduced student evasion by 50% through personalized support and problem-solving.
Oddbox Deliveries LtdLondon
Depot Office Administrator
07.2021 - 09.2022
Job overview
- Reduced food waste by 31% through efficient inventory and warehouse management.
- Implemented a new Automated key collection and delivery System, reducing process time by 87%.
- Led national key operations with 100% system accuracy.
- Organised financial and operational data to help with yearly budgeting and planning.
- Managed a £1M budget, optimizing cost controls and cash flow.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Improved key management system, eliminating key losses in 4 months.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
Knightsbridge KindergartenLondon
Teaching Assistant
05.2021 - 07.2021
Job overview
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Partnered with teachers to plan and execute lessons following school curriculum, objectives and philosophies.
- Supported early childhood development with individualized care and learning strategies.
- Assisted in educational programs, enhancing cognitive, motor, and social skills.
Granny as a NannyLondon
Babysitter & Housekeeper
05.2021 - 07.2021
Job overview
- Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
- Fostered an environment conducive to learning with the provision of educational games.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
- Role-modelled desired behaviours, habits and actions.
- Taught language skills to bilingual twins, fostering early independence.
- Developed routines to support child development and self-sufficiency.
Kelstone Court Nursing HomeLondon
Carer Assistant
01.2021 - 04.2021
Job overview
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Adapted to service users' needs and requests to maintain personalised care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Ensured clients' comfort and health by adhering to strict care protocols.
Private Language SchoolCampo Largo, Brazil
English Teacher & Front Desk Receptionist
01.2019 - 11.2020
Job overview
- Implemented practical and theoretical lessons in English studies.
- Tailored lesson delivery using proven techniques for students with additional learning needs.
- Increased student enrollment by 50% in six months through effective marketing and mentoring.
- Tutored students struggling with specific barriers to learning.
- Reduced overdue payments to zero and optimized teacher scheduling.
- Built rapport with students, incentivising engagement and interaction.
- Maintained accurate records of student progress and attendance, supporting administrative tasks.
Criando Sempre Events & CeremonialCampo Largo Brazil
Events Manager & Coordinator
08.2016 - 11.2020
Job overview
- Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
- Organised complex logistics to ensure smooth running of events.
- Coordinated accessory and table-dressing hire for weddings and parties.
- Welcomed guests into venues, showing them to tables and providing menus.
- Dealt effectively with last-minute changes to schedules or plans during events.
- Established relationships with suppliers for efficient event operations.
- Promoted successful events, including business programs for local Rotary Club.
Eiscafe VeneziaGrossburwedel, Germany
Cashier assistant & Front of House
08.2018 - 10.2018
Job overview
- Processed payments efficiently to minimise waiting times for customers.
- Managed customer service during peak periods, assisting 400+ clients per day.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Offered product recommendations based on customer needs and preferences.
- Ensured cleanliness and safety compliance.
Ibizatur Tickets and TourismCuritiba, Brazil
Travel and hospitality agent
06.2014 - 06.2018
Job overview
- Increased sales by 25% through negotiation and efficient travel package management.
- Streamlined booking processes and enhanced customer experience.
- Monitored flight costs and demand to achieve best-possible prices.
- Resolved customer complaints quickly, ensuring repeat business.
- Engaged in proactive communication with clients about travel updates or changes.
- Cultivated professional relationships with airlines, securing discounted fares for clients.
- Assured client safety by verifying all health and safety standards at recommended hotels and resorts.
- Liaised with local operators to promptly resolve travel restrictions and delays.
Education
Positive UniversityCuritiba, Brazil
NVQ Level 5 from Tourism & Events Management
01.2013 - 12.2014
Sagrada Familia State SchoolCampo Largo, Brazil
NVQ Level 3 from Pedagogy and Teaching Skills
01.2009 - 12.2012
Skills
- 5 star Customer Service
- Assertive Communication
- Team Leadership & Training
- Rapport building
- Patience under pressure
- Strategic Planning
- Problem-Solving
- Time Management
- Technology & Computer Systems Skills
- Event planning & Hospitality Expertise
Languages
English
Fluent
Portuguese
Native
Spanish
Fluent
Certification
Leadership Course | Ministerial Formation Centre, Brazil – 2017
Timeline
Corporate Front of House
Anabas Welcome
05.2023 - Current
Administrative Assistant & Student Liaison
Unicesumar Brazilian University
09.2022 - 12.2022
Depot Office Administrator
Oddbox Deliveries Ltd
07.2021 - 09.2022
Teaching Assistant
Knightsbridge Kindergarten
05.2021 - 07.2021
Babysitter & Housekeeper
Granny as a Nanny
05.2021 - 07.2021
Carer Assistant
Kelstone Court Nursing Home
01.2021 - 04.2021
English Teacher & Front Desk Receptionist
Private Language School
01.2019 - 11.2020
Cashier assistant & Front of House
Eiscafe Venezia
08.2018 - 10.2018
Events Manager & Coordinator
Criando Sempre Events & Ceremonial
08.2016 - 11.2020
Travel and hospitality agent
Ibizatur Tickets and Tourism
06.2014 - 06.2018
Positive University
NVQ Level 5 from Tourism & Events Management
01.2013 - 12.2014
Sagrada Familia State School
NVQ Level 3 from Pedagogy and Teaching Skills
01.2009 - 12.2012
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