Clarilis De Almeida-Holmes

- Collaborate with the Quality Management ISO team at Greater Manchester Police to support ongoing validation projects, contributing to the enhancement of forensic processes and procedures

- Develop and maintain detailed spreadsheets to record and analyze data, ensuring accuracy and consistency in reporting.

- Assist in the creation of validation plan reports, documenting methodologies, findings, and recommendations to ensure compliance with ISO standards.

- Contribute to the revision and updating of working instructions for Crime Scene Investigators (CSI), streamlining operational processes and maintaining accuracy.

- Co-manage a comprehensive force-wide validation study examining the storage conditions of forensic materials and exhibits, involving meticulous data collection, analysis, and interpretation.

- Play an integral role in a validation study focused on assessing the feasibility of breathable bags for preserving and transporting forensic evidence, involving hands-on experimentation and data analysis.

- Gain practical experience through operational days spent alongside field CSIs, participating in forensic examinations of cars in examination garages, contributing to evidence collection and analysis.

- Deliver exceptional customer service as a key member of the Front of House team at Yew Tree, providing a welcoming and attentive experience for patrons.

- Fulfill dual roles as a waitress and bartender, efficiently taking orders, serving food and beverages, and ensuring timely and accurate billing.

- Maintain a polished and clean dining area, setting up tables, arranging decor, and ensuring a comfortable atmosphere for guests.

- Expertly handle cash transactions and manage point-of-sale systems, accurately processing payments and maintaining cash drawer integrity.

- Collaborate with colleagues to coordinate the smooth flow of service, ensuring the satisfaction of guests and optimizing overall dining experiences.

As an SA, I have worked across different university departments, in order to provide assistance. These departments include Events, Outbound Call Centre, Course Enquiries Call Centre, Academic Registry and Timetabling Assistance.

Open Day, Graduation Day and School Trips Support

• Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
• Assisted with crowd guidance and control.

Outbound Call Centre

• Conducted outbound calls to prospective students due to attend Open Days or Offer Holder Days.
• Offered student life advice and managed prospective students expectations.

Course Enquiries Ambassador

• Fielded incoming calls involving routine and non-routine questions and transferred to appropriate associate.
• Answered course enquiries emails in a timely manner; provided advice and information about courses available at UCLan.

• Planned and facilitated weekly study support sessions for groups of 1st year students of my course degree based around interactive group learning activities that facilitate active learning.
• Provided appropriate advice on independent learning, good study habits and other learning techniques to the 1st year students.
• Improved the attendees learning and study skills to meet the requirements of the target unit and course.
• Awarded Outstanding Achievement by PASS Team in the academic year of 2021/2022.
• Awarded Honorable Mention by PASS Team in the academic year of 2022/2023.

• Responsible for opening and closing the restaurant, following respective protocols.
• Delivered in-depth training to customer-facing staff, promoting strong service performance.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
• Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.