Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claribel Ngcobo

Wincanton

Summary

Proactive and competent professional offering 8 years’ experience in providing a diverse range of administrative and clerical services. Proven track record of ensuring effective and efficient administrative operations. Demonstrated ability to process accounts receivable/accounts payable functions and prepare communication materials. Track record of performing general office duties while providing excellent customer service.

Overview

10
10
years of professional experience

Work History

Site Administrator

Griffith Foods Wincanton Ltd
08.2023 - Current
  • Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
  • Supported the finance team by processing invoices promptly and accurately.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
  • Managed high call volumes by efficiently answering, and directing incoming calls to appropriate personnel.
  • Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
  • Ensured timely processing of invoices.
  • Facilitated office communications by distributing mail, packages, and other correspondence in a timely manner.
  • Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
  • Assisted in the recruitment process by conducting interviews, and providing recommendations for hiring decisions based on qualifications and fit within the organization culture.
  • Supported recruitment efforts by scheduling interviews and coordinating candidate communication.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Monitored employee attendance to verify punctuality and absences.
  • Updated and maintained employee attendance records.

Health Care Assistant

Somerset Care
05.2023 - 08.2023
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
  • Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
  • Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.

Payroll and Shift Coordinator

Riverside Organisation Group
04.2020 - 04.2022
  • Communicate with various production leaders, shift coordinators, team leaders, maintainers and area owners.
  • Book shifts and Update weekly Rota
  • Monitor each shift schedule and prioritise daily workloads to handle calls and adjust work assignments in response to volume flactuations.
  • Provide support in establishing and implementing policies, procedures and training programs
  • Serves as a first point of escalation for procedural issues/complaints and coach staff regarding how to effectively resolve issues
  • Create and update staff profiles
  • Invocing clients on SAGE
  • Updating Payroll Spreadsheet weekly
  • Staff Wages

Freight Forwarder Clerk

DSV Air £ Sea
03.2014 - 12.2019
  • Ensured shipping docs were entered onto the system promptly and accurately.
  • Recommended cost-effective transport solutions.
  • Scheduled 3 reports of shipments daily.
  • Tracked freight movements using software and satellite technology, updating customers daily on changes, estimated time of arrival or delays.
  • Secured excellent customer relationships by keeping clients up-to-date on order status, shipping details and calmly managing complaints.
  • Generated customer shipping documentation including M bills, Cargo Dues, H bills and ISF.
  • Used shipping line sites to track exported goods in real time.
  • Improved client satisfaction by regularly reporting the progress of goods, delays or changes in delivery.
  • Maintained excellent customer relationships by organising payments or transactions on behalf of clients, such as freight charges.
  • Maintained office files in both electronic and hard copies.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Managed incoming and outgoing calls for busy office.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Drafted meeting agendas and followed up on team action items.
  • Trained junior team members on administrative processes, company requirements and performance strategies.

Education

Certificate of Higher Education - Freight Forwarding & Customs Compliance lvl 4

Metro Minds
Durban, South Africa
04.2018

Certificate of Higher Education - Supply Chain Management level 5

Metro Minds
Durban, South Africa
04.2016

Certificate of Higher Education - Business Administration level 4

KLM Empowered
Durban, South Africa
02.2015

Certificate of Higher Education - IT - End User Computing level 3

Broadbrand College
Durban, South Africa
03.2014

Skills

  • Customer Service
  • Agendas Typing
  • Appointment Scheduling
  • Computer Skills (MS Office)
  • Meeting Organisations
  • Articulate Oral and Written Communication
  • Correspondence Handling

Timeline

Site Administrator

Griffith Foods Wincanton Ltd
08.2023 - Current

Health Care Assistant

Somerset Care
05.2023 - 08.2023

Payroll and Shift Coordinator

Riverside Organisation Group
04.2020 - 04.2022

Freight Forwarder Clerk

DSV Air £ Sea
03.2014 - 12.2019

Certificate of Higher Education - Freight Forwarding & Customs Compliance lvl 4

Metro Minds

Certificate of Higher Education - Supply Chain Management level 5

Metro Minds

Certificate of Higher Education - Business Administration level 4

KLM Empowered

Certificate of Higher Education - IT - End User Computing level 3

Broadbrand College

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Claribel Ngcobo