Clare Tilbury
Watford,Hertfordshire
Summary
Loyal employee, Dedicated team player, proactive and hands-on in task completion.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work history
Accounts administrator
Gas Flow Heating Ltd
Hemel Hempstead, Hertfordshire
2015.09 - 2024.03
- Reconciliation of all payable and receivable payments.
- Creating invoices for clients.
- Handling calls to address customer inquiries and concerns.
- Collecting and processing payments.
- Strong knowledge of Xero accounting Software for the last 6 years.
- Uploading supplier invoices, reconciling batch payments with great accuracy.
- Dealing with batch payments with muiltiple invoices and reconizing where there is underpayments and chasing these.
- Liasing with customers, regarding any money owed.
- Responsible for refunds.
- Handled bank and balance sheet reconciliations to maintain accurate, up-to-date accounts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Dealt with invoice and payments enquiries, liaising with relevant departments to provide accurate answers.
- Recorded sales transactions, outgoing payments, and receipts to support financial governance.
- Liaised with staff to process expense claims.
- Improved cash flow by strategically timing payment and invoice processing.
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Reconciled the main bank account to facilitate accurate month-end reporting for the company.
- Reconciled high volumes of money in and out weekly.
- Monitored accounts payables and receivables to proactively spot and handle problems.
- Handled filing, photocopying and other administrative duties to help with smooth running of office tasks.
- Reconciled supplier statements to achieve accounts accuracy.
- Improved efficiency and productivity by acquiring new skills.
- Carried out day-to-day duties accurately and efficiently.
- Monitor and respond daily to emails.
- Always maintaining high customer service.
- Team Player always helping other members of staff where needed.
Redemptions Administrator
GE MONEY
Watford, Hertfordshire
2006.03 - 2011.10
- Dealing with data entry and sorting letters into the correct queues.
- Authorised and issued refunds for overpayments, once mortgages were closed down.
- Responsible for running all refunds through for the company once a day.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided printing, photocopying scanning support to colleagues.
- Acted as main contact for staff and clients.
- Wrote professional letters and emails.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Received, sorted and distributed incoming mail.
Care Assistant
Care Watch
Hemel Hempstead, Hertfordshire
1999.09 - 2004.02
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Submitted reports to manager regarding status of client.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Kept patient environments clean and neat following optimum hygiene standards.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Positioned, lifted and transported patients with limited mobility.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Updated families regularly on patient progress and treatment plan changes.
- Assisted with medicine and stock counting, ordering and replenishing.
- Followed health and safety and safeguarding protocols.
Assistant bar manager
Fox and Hounds Greene King
Croxley Green , Hertfordshire
2004.04 - 2008.03
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Cash management.
- Ordered beverage and equipment stock
- Planned staff rotas
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Kept appropriate stock levels to match expected demand.
- Offered discounts and promotions to encourage purchases.
- Reconciled cash and credit card transactions to maintain accurate records.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Cleared tables to remove dirty utensils and leftover food items.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
- Plated finishing elements such as salads, garnishes and sauces prior to service.
- Used kitchen equipment as instructed and to safety protocols.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Rotated stock in temperature-controlled storage areas for safe food service.
- Assembled dishes and finalised plating of customer orders.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Collected, washed and sanitised dishes and cooking utensils.
- Took orders and portioned food for delivery to client tables.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Observed health and hygiene standards to minimise food contamination.
- Followed health and safety and safeguarding protocols.
Education
NVQ Level 2 - Health and Social Care
Cassio College
Hertfordshire 1997.09 - 1999.06
GCSEs -
St Clement Danes School
Rickmansworth 1992.09 - 1997.06
Timeline
Accounts administrator
Gas Flow Heating Ltd
2015.09 - 2024.03
Redemptions Administrator
GE MONEY
2006.03 - 2011.10
Assistant bar manager
Fox and Hounds Greene King
2004.04 - 2008.03
Care Assistant
Care Watch
1999.09 - 2004.02
NVQ Level 2 - Health and Social Care
Cassio College
1997.09 - 1999.06
GCSEs -
St Clement Danes School
1992.09 - 1997.06