Summary
Overview
Work history
Education
Timeline
Generic

Clare Tilbury

Watford,Hertfordshire

Summary

Loyal employee, Dedicated team player, proactive and hands-on in task completion.

Overview

25
25
years of professional experience
6
6
years of post-secondary education

Work history

Accounts administrator

Gas Flow Heating Ltd
Hemel Hempstead, Hertfordshire
09.2015 - 03.2024
  • Reconciliation of all payable and receivable payments.
  • Creating invoices for clients.
  • Handling calls to address customer inquiries and concerns.
  • Collecting and processing payments.
  • Strong knowledge of Xero accounting Software for the last 6 years.
  • Uploading supplier invoices, reconciling batch payments with great accuracy.
  • Dealing with batch payments with muiltiple invoices and reconizing where there is underpayments and chasing these.
  • Liasing with customers, regarding any money owed.
  • Responsible for refunds.
  • Handled bank and balance sheet reconciliations to maintain accurate, up-to-date accounts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Dealt with invoice and payments enquiries, liaising with relevant departments to provide accurate answers.
  • Recorded sales transactions, outgoing payments, and receipts to support financial governance.
  • Liaised with staff to process expense claims.
  • Improved cash flow by strategically timing payment and invoice processing.
  • Calculated bills owed by customers, prepared invoices and distributed statements.
  • Reconciled the main bank account to facilitate accurate month-end reporting for the company.
  • Reconciled high volumes of money in and out weekly.
  • Monitored accounts payables and receivables to proactively spot and handle problems.
  • Handled filing, photocopying and other administrative duties to help with smooth running of office tasks.
  • Reconciled supplier statements to achieve accounts accuracy.
  • Improved efficiency and productivity by acquiring new skills.
  • Carried out day-to-day duties accurately and efficiently.
  • Monitor and respond daily to emails.
  • Always maintaining high customer service.
  • Team Player always helping other members of staff where needed.


Redemptions Administrator

GE MONEY
Watford, Hertfordshire
03.2006 - 10.2011
  • Dealing with data entry and sorting letters into the correct queues.
  • Authorised and issued refunds for overpayments, once mortgages were closed down.
  • Responsible for running all refunds through for the company once a day.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided printing, photocopying scanning support to colleagues.
  • Acted as main contact for staff and clients.
  • Wrote professional letters and emails.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Received, sorted and distributed incoming mail.

Care Assistant

Care Watch
Hemel Hempstead, Hertfordshire
09.1999 - 02.2004
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Submitted reports to manager regarding status of client.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Positioned, lifted and transported patients with limited mobility.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Updated families regularly on patient progress and treatment plan changes.
  • Assisted with medicine and stock counting, ordering and replenishing.
  • Followed health and safety and safeguarding protocols.

Assistant bar manager

Fox and Hounds Greene King
Croxley Green , Hertfordshire
04.2004 - 03.2008
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Cash management.
  • Ordered beverage and equipment stock
  • Planned staff rotas
  • Protected brand image by delivering exceptional bar presentation and maintenance.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Kept appropriate stock levels to match expected demand.
  • Offered discounts and promotions to encourage purchases.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Kept kitchen areas clean, orderly and well-stocked for smooth service.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
  • Cleared tables to remove dirty utensils and leftover food items.
  • Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
  • Plated finishing elements such as salads, garnishes and sauces prior to service.
  • Used kitchen equipment as instructed and to safety protocols.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Rotated stock in temperature-controlled storage areas for safe food service.
  • Assembled dishes and finalised plating of customer orders.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Took orders and portioned food for delivery to client tables.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Observed health and hygiene standards to minimise food contamination.
  • Followed health and safety and safeguarding protocols.

Education

NVQ Level 2 - Health and Social Care

Cassio College
Hertfordshire
09.1997 - 06.1999

GCSEs -

St Clement Danes School
Rickmansworth
09.1992 - 06.1997

Timeline

Accounts administrator

Gas Flow Heating Ltd
09.2015 - 03.2024

Redemptions Administrator

GE MONEY
03.2006 - 10.2011

Assistant bar manager

Fox and Hounds Greene King
04.2004 - 03.2008

Care Assistant

Care Watch
09.1999 - 02.2004

NVQ Level 2 - Health and Social Care

Cassio College
09.1997 - 06.1999

GCSEs -

St Clement Danes School
09.1992 - 06.1997

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Clare Tilbury