Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Clare Staples

Sheffield

Summary

Accomplished Area Manager skilled at driving key performance indicators and sales to achieve budgeted goals. Working with an expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Mentor with exceptional management abilities and results-driven approach.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work history

Head of HR - Healthcare Workforce

Boots UK
08.2024 - Current
  • Coordinated internal communication strategies, enhancing transparency across Pharmacy and Healthcare with the ability to align workforce planning to business goals.
  • Designed career development plans for employees' growth and satisfaction.
  • Managed complex HR projects, driving corporate objectives forward through creativity to problem-solving, always looking for smarter, more sustainable solutions.
  • Deep understanding of the Boots UK store structures and operating models, with the ability to navigate and influence within them.
  • Proven track record of working cross-functionally and building strong relationships with stakeholders at all levels.
  • Skilled at translating complex ideas into clear, concise messages that resonate with diverse audiences.

Area manager

Boots UK
South Yorkshire, Central England
01.2017 - 07.2024
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Managed team of 22 Store Managers, driving performance with motivational strategies to exceed sales targets.
  • Conducted periodic performance reviews for direct reports.
  • Analysed sales reports to identify trends and update strategies.
  • Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
  • Introduced new opportunities for team building and communication, resulting in better team performance.

General manager

Boots UK
Meadowhall Flagship, Central England
11.2014 - 01.2017


  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Tracked KPIs to drive profitability and target delivery.
  • Managed team of 135 staff, driving performance with motivational strategies to exceed sales targets.

Store Manager - Various formats and locations

Boots UK
South Yorkshire, Central England
09.2007 - 11.2014

ACPT Team Manager

Boots UK
Sheffield High Street
09.2005 - 09.2007

Education

A-Levels - Business Studies, English Language & Law

Norton & Norton College
Sheffield
09.2015 - 05.2017

GCSEs - 10 GCSEs (A-C)

Newfield School
Sheffield
09.2012 - 05.2015

Skills

  • Team Leadership
  • Relationship Management
  • Controlling costs
  • Operational management
  • Brainstorming and planning
  • Succession planning
  • Change management
  • Key Performance Indicator monitoring
  • Commercial Awareness
  • SMART goal setting

Affiliations

  • Love to spend time with the family getting outdoors, weekends away and holidays. when I'm looking for some relaxation I look to meditation and podcasts

Timeline

Head of HR - Healthcare Workforce

Boots UK
08.2024 - Current

Area manager

Boots UK
01.2017 - 07.2024

A-Levels - Business Studies, English Language & Law

Norton & Norton College
09.2015 - 05.2017

General manager

Boots UK
11.2014 - 01.2017

GCSEs - 10 GCSEs (A-C)

Newfield School
09.2012 - 05.2015

Store Manager - Various formats and locations

Boots UK
09.2007 - 11.2014

ACPT Team Manager

Boots UK
09.2005 - 09.2007

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Clare Staples