Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Clare Sparshott

Clare Sparshott

Horsham,United Kingdom

Summary

Accomplished professional with extensive expertise in fraud and risk analysis, financial crime, and AML/CDD/EDD. Demonstrates strong proficiency in airside security vetting and clearance, customer service, office management, and administrative skills. Possesses a deep understanding of compliance awareness and risk assessment practices, contributing to robust organisational security and efficiency. Career goals include advancing in roles that leverage analytical skills and compliance knowledge to mitigate risks and enhance operational integrity.

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work history

Operations Administrator

EMSTAR
Horley, United Kingdom
11.2023 - 05.2025
  • Responded to client inquiries and managed phone communications efficiently.
  • Updated and maintained company databases to ensure accuracy.
  • Tracked inventory levels and ordered supplies as needed.
  • Maintained comprehensive financial, employee, and client records.
  • Drafted and dispatched customer correspondence promptly.
  • Organised events, scheduled meetings, and arranged travel logistics.
  • Oversaw maintenance of office and facility equipment to ensure operational readiness.
  • Provided administrative support across departments for various projects.
  • Worked closely with management to improve operational efficiency.
  • Prioritised tasks effectively during high-pressure situations.
  • Assisted in budgeting process to achieve cost-effective operations.
  • Handled confidential documents carefully to maintain privacy and security.

Office Manager

Tone Scaffolding (Temp role)
Redhill, United Kingdom
02.2023 - 11.2023
  • Oversaw the smooth and efficient running of the office and led the Administration Team, managing workloads, delegating tasks, and promoting continuous staff development and training.
  • Maintained office supplies and equipment; coordinated necessary repairs to ensure optimal working conditions.
  • Confidently used a wide range of software including Microsoft Outlook, Word, Excel, PowerPoint, Eque2, and Sage.
  • Solely responsible for maintaining the company Training Matrix, ensuring all staff certifications and Scaffolding Cards remained up to date.
  • Organised and booked all training requirements company-wide, from CISRS/CSCS and First Aid to Manual Handling.
  • Reviewed and updated company policies, procedures, insurance policies, and ISO standards in line with current legislation.
  • Managed all compliance-related tasks and ensured full regulatory adherence.
  • Completed PQQs (Pre-Qualification Questionnaires) for tenders and contract opportunities.
  • Acted as an Authorised Signatory for Gatwick & Heathrow Airports, enabling completion of Airside Security Passes.
  • Solely handled the National Security Vetting (NSV) process for high-security sites including the Palace of Westminster, Buckingham Palace, and Parliament.
  • Raised purchase orders daily and monitored company credit card use for financial accountability.
  • Supported equality and diversity initiatives across the organization.
  • Ensured appropriate staffing levels to manage workload peaks and staff absences.
  • Advertised job vacancies, participated in interviews, and supported onboarding and induction of new hires via the company's Induction Portal.

Financial Crime & Compliance Analyst

Homes England (Fixed 12 month contract)
Remote
11.2021 - 11.2022
  • Safeguarding Against Financial Crime: Ensure Homes England is protected from risks related to money laundering and terrorist financing by maintaining a robust and effective transaction monitoring framework.
  • AML Reporting Management: Oversee all Anti-Money Laundering (AML) reporting activities, ensuring timely and accurate updates are provided to senior management on AML status, trends, and emerging risks.
  • AML Project Participation: Actively contribute to AML and Counter-Financing of Terrorism (CFT) projects, supporting continuous improvement initiatives and strategic compliance objectives.
  • Compliance Structure Support: Assist the Compliance Managers and Money Laundering Control Officer (MLCO) in developing and maintaining a strong AML/CFT compliance infrastructure across Homes England and its Group Entities.
  • Client Screening and QA: Conduct detailed reviews of client screenings and name searches, performing quality assurance checks to ensure adherence to internal policies and regulatory standards.
  • Training Monitoring: Monitor and maintain accurate records of AML/CFT training delivered by the Compliance (CMP) team, ensuring ongoing staff awareness and regulatory compliance.

Fraud & Payments Officer

Whizz Media (Company was bought out by DAZN Bet)
Remote
07.2020 - 11.2021
  • Review and process customer withdrawals efficiently and accurately.
  • Identify and escalate unusual withdrawal patterns and potential fraudulent activity.
  • Utilize PSP (Payment Service Provider) back-office systems to trace and credit missing transactions.
  • Liaise with external payment providers to resolve pending transaction issues.
  • Request, verify, and approve documents in line with KYC, CDD, and EDD procedures.
  • Detect and escalate any fraudulent or suspicious documentation.
  • Provide second-line support to Customer Service, Responsible Gaming, and Finance teams for KYC and payment-related inquiries.
  • Investigate withdrawals involving potential bonus abuse or suspicious behaviour.
  • Support the Fraud & Risk Manager with ongoing investigations and departmental tasks.
  • Stay up to date with industry news, fraud trends, and regulatory developments.

Fraud & Risk Analyst

Livescore
Gibraltar
02.2019 - 06.2020
  • Company Overview: Gibraltar
  • Contact players to perform age verification and conduct security checks.
  • Review and verify KYC and payment account documents.
  • Contribute to a team focused on maintaining site integrity, preventing cybercrime and underage activity.
  • Conduct KYC checks on member registrations across all company platforms.
  • Initiate the Customer Due Diligence (CDD) process, including Politically Exposed Person (PEP) and Sanctions screening.
  • Identify suspicious activity using fraud monitoring tools and internal systems.
  • Monitor member account registrations, deposits, and withdrawal transactions for irregularities.
  • Perform initial fraud investigations and take swift action to minimize business risk.
  • Manage account and payment-related administrative tasks tied to fraud or compliance concerns.
  • Oversee chargeback case management and related administrative processes.
  • Gibraltar

Senior Hate Crime Project Worker

Victim Support
Crawley
06.2015 - 02.2019
  • Company Overview: Crawley
  • Engage in quality of service reviews, gathering and evaluating client feedback to assess satisfaction and improve service delivery.
  • Record all relevant casework and review outcomes accurately in Victim Support's case management system.
  • Deliver targets set out in the annual Hate Crime Action Plan in partnership with West Sussex County Council.
  • Build and maintain effective working relationships with local agencies and community groups, particularly those supporting minority communities.
  • Provide direct support to individuals from any community affected by hate crime, ensuring they receive appropriate services, information, and emotional support.
  • Manage a personal caseload of hate crime victims, focusing on complex cases, and refer other cases to trained volunteers in coordination with the Hate Crime Manager and Service Delivery Managers.
  • Act as a subject matter expert for colleagues and volunteers, offering guidance, resources, and contributing to training initiatives.
  • Develop a strong understanding of clients' needs to empower informed decisions around personal safety and legal options, including civil and criminal proceedings.
  • Conduct needs assessments for all hate crime referrals to identify emotional and practical support requirements, including signposting to external services.
  • Collaborate with statutory and voluntary partners to raise awareness of hate crime issues, encourage reporting, and advocate on behalf of clients.
  • Contribute to the development and sustainability of an inclusive and effective hate crime support service across West Sussex.
  • Promote the service through engagement with community organizations, schools, and statutory partners.
  • Crawley

Sales Progressor

Streets Ahead
South Croydon
01.2013 - 03.2015
  • Company Overview: South Croydon
  • Manage the progression of property sales from 'Sale Agreed' through to completion, ensuring deadlines and contractual obligations are met.
  • Oversee each transaction to ensure all necessary actions are completed in a timely and efficient manner to meet agreed exchange and completion dates.
  • Respond promptly and effectively to queries from all parties involved in a sale, ensuring clear and timely communication throughout.
  • Identify and escalate any issues preventing progress-such as pricing renegotiation's or contract disputes-to the Branch Manager and assist in resolving them quickly.
  • Produce a monthly report of predicted exchanges with a target accuracy of 10%.
  • Build and maintain strong working relationships with stakeholders, including: Estate agency branch staff, Solicitors (panel and non-panel), Financial service advisors (internal and external), Surveyors (internal and external).
  • Promote additional services to vendors and buyers, including conveyancing and financial products, and emphasize the importance of building insurance at the point of exchange.
  • Develop and maintain a sound understanding of the legal aspects of the conveyancing process.
  • Deliver a high standard of customer service throughout the sales journey.
  • Achieve individual and team-based sales targets.
  • Support with property viewings as needed.
  • Monitor sales progression and liaise with key parties such as mortgage brokers, solicitors, and estate agents to ensure transaction flow.
  • Manage price renegotiation's when necessary and act as a liaison between mortgage lenders and other stakeholders in the chain.
  • Coordinate property surveys, interpret results, and negotiate or take action on necessary rectifications based on survey feedback.
  • Maintain up-to-date and organized case files for each property transaction.
  • Proactively push to meet agreed completion deadlines and overcome any potential obstacles.
  • South Croydon

Prison Custody Officer

Sodexo
Ashford
11.2011 - 01.2013
  • Company Overview: Ashford
  • Carry out security duties, including prisoner searches and the safe restraint of individuals when required.
  • Ensure all incidents are accurately logged, reported, and resolved in line with policy and procedure.
  • Act as a Personal Officer to a designated group of prisoners, supporting their welfare and progression.
  • Encourage and support prisoner engagement in behavioural and rehabilitative programmes, as well as regime activities.
  • Monitor vulnerable prisoners in accordance with self-harm and safeguarding procedures.
  • Manage prisoner applications and registrations, and compile detailed reports as needed.
  • Maintain an effective prisoner information system, ensuring up-to-date and accurate records.
  • Adhere to all audit and compliance requirements within the custodial environment.
  • Contribute to personal development and professional growth through an active staff development record.
  • Ashford

Crime Management Officer

Surrey Police
Reigate
09.2008 - 11.2011
  • Company Overview: Reigate
  • Evaluate the quality and accuracy of crime records and investigative reports to ensure compliance with relevant policies and procedures.
  • Monitor crime reports with outstanding forensic results, ensuring that all necessary lines of enquiry are followed in accordance with investigative standards.
  • Liaise directly with investigating officers to resolve ambiguities, clarify inconsistencies, and verify that all investigative actions have been appropriately completed prior to case finalisation.
  • Provide victims of crime with advice, information, and emotional support to ensure they are kept informed and receive the assistance they require.
  • Reigate

Detention Officer

Surrey Police
Reigate
08.2004 - 09.2008
  • Company Overview: Reigate
  • Book prisoners into custody upon arrival, ensuring accurate record-keeping and using restraint when necessary to maintain safety and control.
  • Take prisoner photographs, fingerprints, and DNA samples in accordance with legal and procedural guidelines.
  • Liaise with solicitors, medical professionals, and paramedics to coordinate appropriate care and legal support for detainees.
  • Operate and maintain daily access to the Police National Computer (PNC) for case updates and background checks.
  • Conduct routine checks on custody equipment, including interview recording systems, ensuring all devices are functional and properly maintained.
  • Prepare meals and refreshments for prisoners and staff in accordance with dietary requirements and health standards.
  • Maintain cleanliness and order throughout the custody suite, ensuring a safe and professional environment.
  • Reigate

Education

GCSEs - English Literature, English Language, Mathematics, Physical Education, Graphic Design, History

Hazelwick School
09.1995 - 07.1999

Skills

  • Fraud / Risk Analysis
  • Financial Crime
  • AML / CDD / EDD
  • Airside Security Vetting & Clearance
  • Customer Service
  • Office Management
  • Administrative Skills
  • Compliance awareness
  • Risk assessment practices

Custom

References available upon request

Timeline

Operations Administrator

EMSTAR
11.2023 - 05.2025

Office Manager

Tone Scaffolding (Temp role)
02.2023 - 11.2023

Financial Crime & Compliance Analyst

Homes England (Fixed 12 month contract)
11.2021 - 11.2022

Fraud & Payments Officer

Whizz Media (Company was bought out by DAZN Bet)
07.2020 - 11.2021

Fraud & Risk Analyst

Livescore
02.2019 - 06.2020

Senior Hate Crime Project Worker

Victim Support
06.2015 - 02.2019

Sales Progressor

Streets Ahead
01.2013 - 03.2015

Prison Custody Officer

Sodexo
11.2011 - 01.2013

Crime Management Officer

Surrey Police
09.2008 - 11.2011

Detention Officer

Surrey Police
08.2004 - 09.2008

GCSEs - English Literature, English Language, Mathematics, Physical Education, Graphic Design, History

Hazelwick School
09.1995 - 07.1999

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Clare Sparshott