Clare Redfearn

Support Children in classroom activities, promoting positive social interactions and engagement. One to-one support to a student with specific needs, focusing on their learning and well-being. Maintaining students progress. Implementing individual education plans and tailored learning strategies and manage appropriate behaviour strategies, addressing challenging behaviours and ensuring a positive learning environment. Supervise students during school trips, activities, and transitions. Assist with routine administrative tasks, training courses and contribute to ongoing CPD.

As a Child and Young Person Administrator/Crisis Worker collaborating with West Yorkshire Police and NHS, providing dedicated support and care to children and their families who have experienced sexual assault. Acting as their advocate, empowering them to feel in control and guide them through the forensic examination process under the supervision of medical professionals.

Responsibilities:

• Support vulnerable children aged 0-15 during times of crisis, utilising play therapy for younger children and building rapport with teenagers to enhance self-esteem and confidence levels.
• Provide Administration support with telephone support and information and facilitate communication with external agencies for the management of historic cases. We also refer individuals to support services such as Social Care, (Ch)ISVA, CAMHS, and CSE assessment while sharing information with schools, GPs, and social services.
• Maintain accurate and up-to-date records of patient interactions and progress. - Assist in the administration and collection of forensic evidence from children and their families.
• Conduct activities to build rapport, encourage independence, and boost self-esteem among children.
• Communicate with children to address their concerns and worries appropriately.
• Address mental health issues and instances of child sexual exploitation while maintaining a deep understanding of safeguarding and confidentiality.
• Collaborate with parents, carers, and relevant professionals to ensure holistic care and support for the children.

I worked as a volunteer Teaching Assistant
in Year 2. My responsibilities included assisting the class teacher to deliver teaching and learning activities, supervised play, prepared materials, setting up and tidying classroom as needed. As part of this role, I worked closely with children to ensure they understood lesson content and supported the teacher. This experience not only deepened my understanding of the school environment but also honed my skills in communication and student support. In addition, I was also a Reading Friend trained by Kirklees Success Centre and DBS checked by the
school, I provided vital reading support to children in a school setting. Working closely on a 1-to-1 basis with children throughout the term or year, to help them improve their reading skills, build confidence, and develop a love for reading. I worked individually with children, offering
personalised reading support tailored to each child's need, overcoming their reading challenges, provide hints, tips, and encouragement to help children overcome reading obstacles, using conversation starter cards to establish a strong social connection with each child by building their
confidence and trust. Create a safe and inclusive space for children to explore and improve their reading abilities.

Operating my own company alongside my husband, Invoicing, meeting and greeting customers, reviewing sales, developing marketing strategies, dealing with social media, overseeing activities, and identifying business opportunities.

Working for a large Recovery company dealing with overdue accounts by email for customers with vulnerable and sensitive cases. Working within a team and meeting daily targets in a timely manners. Regular quality checking and maintaining a high standard of work whilst putting the customer first. Ad hoc requirements as requested by team leader. Duties include: Maintaining accurate records for each account of all correspondence and conversation. Delivering customer service by responding to customer queries by email. Ensuring customer queries are resolved at the first point of contact. Migrating complaints and ensuring queries are resolved. Arranging payment plans. Daily contact with
customers via email whilst adhering to FCA Regulation.

Working for a Debt Collection company office based and collecting overdue accounts by telephone, letter, and email. Inbound and outbound on a dialling system, agreeing payment plans, dealing with queries as and when required, building and maintaining rapport, treating customers fairly also giving customers appropriate help and advice needed if in
financial difficulty. Working towards personal and team targets