Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Clare Norlander

Llanddaniel,Anglesey

Summary

Highly skilled professional with extensive expertise in strategic planning, sales forecasting, and financial forecasting. Demonstrates exceptional organisational skills and a positive attitude, fostering strong relationship building and staff empowerment. Proficient in marketing, recruitment and hiring, and adept at developing policies and procedures to enhance operational efficiency. Self-motivated with a background in livestock experience, committed to driving business success through effective communication skills and strategic initiatives.

Overview

45
45
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Practice Manager

Bodrwnsiwn Veterinary Group Ltd
Gwalchmai, LL65 4RJ
07.2016 - 12.2024
  • Day to day running of a 4-centre mixed practice with 60+ employees
  • Maintained accounting systems for all income, expenses and allocations.
  • Maintained optimum stock levels through careful inventory management.
  • Generated Key Performance Indicator reporting to drive better performance.

Territory Manager

Forte Healthcare
Naul, Co Dublin
04.2016 - 07.2016
  • Pharmaceutical sales to veterinary practices and the trade
  • (Left as offered the PM position by Bodrwnsiwn after my first month
  • Due to circumstances at home and the territory area suddenly increasing, I decided to take the position)

Area Business Manager

Nettex Ltd
Hoo, Kent
05.2014 - 05.2016
  • Agri/Equine/Poultry ABM covering Wales
  • Attending shows, Royal Welsh, RW Winter Fair, English Winter Fair, and Dairy Events & Bath & West with the focus on the agri product range
  • Implemented successful marketing campaigns to increase brand awareness.
  • Built strong client relationships to enhance brand loyalty.

Territory Manager

Virbac
Woolpit, Bury St Edmunds
09.2010 - 05.2014
  • The promotion of Virbac’s large animal range of pharmaceuticals through Animal Health outlets and Veterinary practices, covering Wales and borders
  • Represented company at trade shows and business conferences.
  • Maintained expert product knowledge for persuasive, reliable customer guidance.
  • Detailed and demonstrated products' characteristics and functions.
  • Built rapport with new and existing customers to boost client retention.

Practice Manager

Bennett-Williams Vets
Gaerwen
10.2009 - 09.2010
  • New 3-man Farm practice
  • Drafted timely financial reports as required by principals.
  • Conferred with suppliers of goods and services, security personnel and pharmaceutical representatives on behalf of practice.
  • Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimise malfunctions.

Territory Manager

Norbrook labs (GB) Ltd
Carlisle
08.2007 - 02.2009
  • Promotion and awareness of companion animal, farm animal and equine pharmaceuticals
  • Grew repeat customer spending through regular updates on new products and services.
  • Proactively contacted prospective customers to increase sales.
  • Analysed market trends for strategic planning purposes.

Equine Manager

Bodrwnsiwn Vet Group
Mona
01.2007 - 08.2007
  • Continued with the Equine part of a mixed practice when Dewi Williams joined Bodrwnsiwn
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Practice manager

Dewi Williams Equine Practice
Gaerwen
11.2004 - 12.2006
  • Balancing and banking monies, VAT returns, yearend accounts
  • Drug ordering and seeing company representatives
  • Issuing accounts
  • Reception and telephone duties including out-of-hours, all admin duties
  • Equine nursing includes surgical patients
  • Handled complaints professionally, resulting in increased patient satisfaction levels.

Practice Manager

Cibyn Veterinary Clinic
Caernarfon
04.2003 - 11.2004
  • Day to day running of a 9-vet mixed practice, with purpose-built S/A clinic & equine unit
  • New initiatives include sponsored newsletter, small and equine, open days and equine evenings with invited speaker
  • CPD meetings for vets within the practice and opened to vets in the North Wales area
  • Competitive drug pricing for farmers to counteract internet competition
  • Developed comprehensive operational policies to ensure regulatory compliance.
  • Prepared budgets and annual plans to meet practice objectives and increase revenue.

Practice Manager

Amber Veterinary Centre
Manchester
04.1989 - 04.2003
  • Complete running of a 6 centre S/A practice during long absence of the principal, due to illness
  • Staff, health and safety issues
  • Accounts, cheque signing, balancing and banking monies, wages
  • Recruitment of all staff including veterinary surgeons, all HR issues including contracts & appraisals
  • Managed procurement of practice equipment, supplies and services, consistently meeting budget targets.
  • Coordinated regular staff meetings and performance reviews to meet practice objectives.

Admin/nurse

Mr. G E Hunt MRCVS
Poynton
01.1980 - 04.1989
  • Sole nurse/admin at 2-man mixed rural practice
  • Large, small and equine nursing including in-patients
  • Regular out of hours work
  • Dealt with emergencies with calm and composure.
  • Demonstrated excellent interpersonal skills, fostering strong relationships with colleagues and patients alike.

Education

O-levels -

Poynton High
Stockport
09.1974 - 06.1979

Vet Nursing -

St Helens College
Lancashire
09.1996 - 09.1997

Skills

  • Computer literate
  • Relationship building
  • Positive attitude
  • Sales forecasting
  • Marketing
  • Communication skills
  • Organisational skills
  • Self-motivated
  • Livestock experience
  • Strategic planning expertise
  • Recruitment and hiring
  • Policies and procedures
  • Staff empowerment
  • Financial Forecasting

Affiliations

  • My main interest are my sheep, NCM, Swales and BFL. At present we have a small flock of about 150.
  • I have a horse but only hack him out now. I'm on the BSPS Course Builders Panel and CHAPS UK Judges Panel
  • Two years ago I started gardening and now have a good size vegetable garden with a greenhouse.

Certification

CVPM 2017

Business course started Sept 2024

H&S Courses 2023/24

Mental Wellbeing Courses 2019/22/24

Timeline

Practice Manager

Bodrwnsiwn Veterinary Group Ltd
07.2016 - 12.2024

Territory Manager

Forte Healthcare
04.2016 - 07.2016

Area Business Manager

Nettex Ltd
05.2014 - 05.2016

Territory Manager

Virbac
09.2010 - 05.2014

Practice Manager

Bennett-Williams Vets
10.2009 - 09.2010

Territory Manager

Norbrook labs (GB) Ltd
08.2007 - 02.2009

Equine Manager

Bodrwnsiwn Vet Group
01.2007 - 08.2007

Practice manager

Dewi Williams Equine Practice
11.2004 - 12.2006

Practice Manager

Cibyn Veterinary Clinic
04.2003 - 11.2004

Vet Nursing -

St Helens College
09.1996 - 09.1997

Practice Manager

Amber Veterinary Centre
04.1989 - 04.2003

Admin/nurse

Mr. G E Hunt MRCVS
01.1980 - 04.1989

O-levels -

Poynton High
09.1974 - 06.1979

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Clare Norlander