Clare Millerchip

Authored comprehensive documentation for Laboratory Information Management Systems (LIMS) as the company's first and sole Technical Author.

Responsibilities and Achievements:

• Designed and implemented a modular Adobe RoboHelp project enabling single-source publishing to multiple formats (PDF, Word, HTML), streamlining the creation of tailored user guides for distinct modules and audiences (for example internal review vs. customer-facing documentation).
• Created and maintained a documentation website in Markdown, transforming a lengthy document into a user-friendly, accessible resource.
• Authored test scripts to verify system functionality against defined specifications and customer requirements.
• Developed and implemented a style guide to standardise Technical Publications and improve consistency across documentation.

Authored user documentation for applications supporting post-production and media collaboration workflows in the TV and film industry.

Responsibilities and Achievements:

• Produced and updated documentation across EditShare's full product suite using Adobe FrameMaker and Microsoft Word.
• Delivered end-to-end documentation for a flagship media asset management product to support its global deployment and remote post-production workflows.
• Collaborated with U.S.-based colleagues to produce rack and storage documentation, including installation and configuration guides for enterprise deployment.

• Assessed call centre interactions for quality and compliance with agreed service standards.

• Provided nutritious, tailored meals in care homes, supporting the wellbeing of elderly residents.

Developed online documentation centers to support middleware installations, new features, and product updates.

Responsibilities and Achievements:

• Followed IBM style guides to ensure clarity, consistency, grammatical accuracy, and a user-focused voice across all content.
• Worked with teams in product management, design, development, QA, and globalization to gather correct and relevant information.
• Used screen reader tools to ensure documentation was accessible, navigable and inclusive.

Wrote online documentation, embedded help, user guides, and API documentation to support product functionality and developer integration.

Responsibilities and Achievements:

• Independently learned Adobe RoboHelp to create and manage help systems.
• Created an online help system for the company's flagship BACS enterprise banking application, delivering essential guidance for both customers and internal support teams.
• Collaborated closely with the marketing team to create tutorials and quick-reference guides that helped customers use Albany's products.

• Experience in software testing, technical support, and analysis roles at Hewlett-Packard, Sony, Baltimore Technologies, Work Place Systems, and AssetCo.