Clare Millerchip

Provided care for a family member during a significant health event.

• Coordinated appointments, rehabilitation plans, and multidisciplinary communications while advocating for their preferences and wellbeing.
• Made informed decisions under pressure.
• Managed budgeting, payments, and related organisational tasks.
• Prepared healthy meals daily; promoted good nutrition habit.

• Authored comprehensive documentation for Laboratory Information Management Systems (LIMS) as the company's first and sole Technical Author.
• Designed and implemented a modular Adobe RoboHelp project enabling single-source publishing to multiple formats (PDF, Word, HTML), streamlining the creation of tailored user guides for distinct modules and audiences (for example internal review vs. customer-facing documentation).
• Created and maintained a documentation website in Markdown, transforming a lengthy document into a user-friendly, accessible resource.
• Authored test scripts to verify system functionality against defined specifications and customer requirements.
• Developed and implemented a style guide to standardise Technical Publications and improve consistency across documentation.

• Authored user documentation for applications supporting post-production and media collaboration workflows in the TV and film industry.
• Produced and updated documentation across EditShare's full product suite using Adobe FrameMaker and Microsoft Word.
• Delivered end-to-end documentation for a flagship media asset management product to support its global deployment and remote post-production workflows.
• Collaborated with U.S.-based colleagues to produce rack and storage documentation, including installation and configuration guides for enterprise deployment.

Assessed call centre interactions for quality and compliance with agreed service standards.

Provided nutritious, tailored meals in care homes, supporting the wellbeing of elderly residents.

• Developed online documentation centers to support middleware installations, new features, and product updates.
• Followed IBM style guides to ensure clarity, consistency, grammatical accuracy, and a user- focused voice across all content.
• Worked with teams in product management, design, development, QA, and globalization to gather correct and relevant information.
• Used screen reader tools to ensure documentation was accessible, navigable and inclusive.

• Wrote online documentation, embedded help, user guides, and API documentation to support product functionality and developer integration.
• Independently learned Adobe RoboHelp to create and manage help systems.
• Created an online help system for the company's flagship BACS enterprise banking application, delivering essential guidance for both customers and internal support teams.
• Collaborated closely with the marketing team to create tutorials and quick-reference guides that helped customers use Albany's products.

Installed and configured telematic devices in company fleet vehicles on site. Once installed, analysed and maintained the performance of the devices remotely to maintain a high overall effectiveness rate. Trained engineers on and off site.

Tested a staff planning system to improve its functionality and quality.

Tested products that analysed data for viruses and malware to protect systems from data loss or corruption. Some of this work involved testing for the Y2K bug/year 2000 problem.

• Tested a portable digital news editing system that enabled journalists to create and edit audio visual content both on and off location.
• Edited User Guides that had been written and translated from Japanese to English for clarity and correctness.
  

Fixed and refurbished demonstration stock that was used to generate revenue and new business.

Liaised with customers over the phone to diagnose and fix basic printer problems so engineers could focus on more complex issues.