Clare-Louise Duncan

• Managed 23 safe houses, overseeing client assessments and accommodation placements.
• Directly managed a team of 10 employees
• Provided support for tenancies and voids processes, ensuring seamless transitions.
• Reported and managed repairs and redecoration to maintain high standards.
• Established effective care systems tailored for individual clients' needs.
• Managed customer complaints for improved business reputation.
• Led team meetings to set performance goals and review progress regularly.
• Delegated tasks effectively to maximise team potential and productivity.
• Fostered strong relationships with clients through excellent customer service skills.
• Conducted thorough audits on services provided, maintaining top-quality standards consistently.
• Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
• Engaged with clients daily, including out-of-hours on-call support.
• Developed partnerships with external agencies to enhance service delivery.
• Led team meetings to set goals, report KPIs, and review performance.
• Reviewed operational policies periodically for improvements in efficiency and effectiveness.
• Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
• Streamlined service operations by enhancing team collaboration and communication.

main client for 3 years, whom had Parkinson's and Lewy body dementia, I cared for him, arranged care cover, supporting family, communicated with occupational therapists, GP and physio, when new equipment was needed.

Appointing, sorting rota and wages for 4 carers whom all supported clients needs towards end of life.

• When the client passed away, support was continued for clients wife for companionship and personal assistant
• Improved emotional well-being of clients through companionship and conversation.
• Monitored changes in client's health; effectively communicated updates to relevant family members or doctors when necessary.
• Provided transport assistance, enabling easy access to external activities and appointments.
• Demonstrated understanding and patience whilst dealing with challenging behaviours, maintaining positive interactions with clients at all times.
• Supervised prescribed exercises improving overall fitness levels of clients.
• Ensured improved personal hygiene for clients by assisting with daily tasks such as bathing, dressing, and grooming.
• Arranged medical appointments, ensuring continuous healthcare for clients.
• Managed emergency situations swiftly, ensuring safety of client during crises.
• Provided on-call assistance to elderly care patients 24/7.
• Assisted with mobility around the house which resulted in increased independence for clients.

• Home based online counsellor and also a mentor for new volunteers training to become a counsellor.
• To reply to individuals needs and messages using childline system and to report to supervisors depending on risk assessments.
• To document all action taken to each contact and send report to supervisors.
• Team meetings for supervision and mentoring.
• Referred clients to additional services when necessary, broadening support network.
• Managed confidential client records, ensuring privacy and security.
• Provided crisis intervention during critical moments, mitigating risk.
• Assisted clients in coping with traumatic events, fostering resilience.
• Developed and implemented effective coping strategies, facilitating recovery.
• Employed cognitive-behavioural therapy techniques for anxiety reduction.
• Ensured ethical practices at all times adhering to counselling standards.
• Completed case notes after each session and collated feedback forms filled by clients at beginning, middle and end of counselling.
• Participated in professional development training for skill enhancement.
• Counselled diverse clients on mental health issues, addressing anxiety, depression, relationships, and substance abuse.
• Assessed clients to identify needs, strengths and challenges, creating tailored treatment plans for positive change.

• Commanded attention with dynamic delivery style to engage listeners.
• Engaged listeners with persuasive and motivational speaking techniques to inspire action.
• Tailored presentation content according to audience demographics for better engagement.
• Conveyed key messages using storytelling techniques for effective communication.
• Facilitated open discussions, encouraging audience participation.
• Built rapport with large groups of people from different backgrounds.
• Travelled to locations to arrive with plenty of time to prepare for presentations.

• Supported development of social skills and living skills for 28-year-old son with Asperger's and moderate learning disability.
  Managed various challenges related to daily living and social interactions.
  Provided guidance to enhance independence and confidence in everyday situations.

• To answer telephone and make appointments, to greet clients and make them feel comfortable.
• To assist the stylist with preparation for colour treatments and hair washing.
• Helped the proprietor with her book keeping and ordering stock, paying bills.
• Took care in correctly mixing colouring agents to avoid any adverse reactions during application procedures.
• Ensured smooth operation of salon with diligent stock management duties.
• Assisted senior hairdressers to expedite service delivery.
• Upheld high standard of hygiene by regularly sanitising tools and workstations.
• Greeted clients warmly upon arrival, enhancing their overall experience from start to finish.
• Handled cash transactions professionally, ensuring accurate accounting at the end of each day.
• Strengthened relationships with clients through friendly conversation during appointments.
• Supported senior staff during busy periods to maintain punctuality with scheduled appointments.
• Demonstrated adeptness at simple styling tasks under supervision of experienced stylists.
• Prepared clients for haircutting or styling with thorough combing and sectioning off hair.
• Shampooed, conditioned and toned clients hair to professional standards.
• Created positive, warm salon environment when greeting clients and supplying refreshments.

• I help my elderly neighbour take care of his wife with severe dementia.
• I clean for them. offer respite if he needs to pop out and am on call all day if he requires help with tablets.
• Adhered strictly to privacy rules, respecting the confidentiality rights of client.
• Coordinated appointments with healthcare professionals for routine check-ups and treatments.
• Offered companionship to reduce feelings of loneliness in patients.
• Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
• Assisted with mobility to ensure safety and prevent accidents.

• Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
• Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
• Prepared meals for patients, ensured balanced nutrition intake.
• Assisted in patient care, improved comfort and well-being.
• Liaised between patients and healthcare professionals, facilitated effective communication channels.
• Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
• Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
• Enhanced healing process by changing wound dressings regularly.
• Kept detailed records of patient progress, assisted medical staff in treatment planning.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Completed care documentation and monitored patient progress to achieve up-to-date records.

A Support Group Facilitator supporting parents of premature babies plays a crucial role in helping families navigate the emotional, physical, and practical challenges of neonatal care and early parenting. The facilitator creates a compassionate and understanding space where parents can share experiences, reduce isolation, and build resilience.

Key Responsibilities:
Create a Safe and Supportive Environment: Foster a warm, non-judgmental space where parents feel comfortable expressing their emotions, fears, and hopes.
Facilitate Peer Support: Encourage mutual support among parents, helping them connect through shared experiences and reduce feelings of isolation.
Provide Emotional Containment: Offer empathetic listening and validation, helping parents process complex emotions such as guilt, grief, anxiety, and hope.
Share Information and Resources: Signpost to relevant services, such as neonatal care teams, mental health support, and early years services, while respecting each family’s unique journey.
Adapt to Group Needs: Tailor sessions to the emotional and developmental stages of the group, whether parents are still in the NICU journey or adjusting to life at home.
Promote Empowerment and Confidence: Support parents in recognising their strengths and capabilities, helping them feel more confident in their role as caregivers.
Skills and Qualities:
Deep empathy and understanding of the neonatal journey
Trauma-informed and family-centred approach
Strong facilitation and communication skills
Ability to manage sensitive topics with care and professionalism
Knowledge of local and national support services for neonatal families

• I was the patient representative for Torbay Hospital within the neo-natal and Special care Baby Unit.
• This required me to visit units in the area and see what facilities they had and what as a patient I would feel could be improved.
• I also attended board meetings with everyone concerned and gave my findings and discussed my feelings towards and plans or procedures that were to take place within the trust.
• Improved hospital's reputation by resolving potential conflicts professionally.
• Mediated between medical team and patients with effective communication skills.

• Observed and reported any signs of emotional or developmental problems amongst children contributing towards early detection and intervention measures.
• Coordinated field trips delivering enriching experiences beyond the regular play setting for participants.
• Addressed concerns or issues raised by parents promptly, improving parental satisfaction levels with the service provided.
• Assisted teachers in classroom management tasks enhancing organisation and efficiency within the learning space.
• Scheduled and supervised outdoor activities, promoting physical activity and health awareness among the children.
• Administered first aid when necessary ensuring immediate care during minor accidents or injuries.
• Supported children with special needs enabling equal participation opportunities during all activities conducted at the facility.
• Boosted children's creativity by organising imaginative play sessions.

• Ensured safe environment by maintaining orderliness and cleanliness in the facility.
• Collaborated with healthcare team for effective patient care delivery.
• Encouraged independence among patients whilst assisting them with tasks.
• Provided emotional support to patients, improving their mental wellbeing.

• Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
• Monitored vital signs of patients for early detection of health complications.
• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
• Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.