Clare Heyworth
Coventry,West Midlands
Summary
Accomplished professional with extensive expertise in Microsoft software, Cargowise (CCO accreditation), Multifreight and Boxtop software. Proven track record in sea freight, airfreight, and cross trade operations. Adept at customs clearance using CDS, shipment troubleshooting, and managing import/export procedures and documentation. Demonstrates strong skills in task prioritisation, staff performance management, and remote team management. Experienced in senior management liaison, process improvement techniques, and profit and loss understanding. Committed to leveraging team leadership abilities to drive operational excellence and achieve organisational goals.
Overview
30
30
years of professional experience
6
6
years of post-secondary education
Work History
Operations team leader
Mentfield Logistics UK Ltd
Northampton, Northamptonshire
05.2024 - Current
- Streamlined operations processes for improved efficiency.
- Fostered a positive working environment, enhancing overall team morale and motivation.
- Delegated tasks appropriately amongst team members; enhanced individual accountability and ownership towards work.
- Trained new team members, ensuring consistent performance standards.
- Assisted in project management activities; ensured timely completion of tasks assigned to the operations team.
- Regularly communicated with upper management about progress; kept them informed about any challenges faced by the operation team.
- Prioritised workload effectively; optimised utilisation of resources within the team.
- Identified areas for improvement, leading to increased operational effectiveness.
Multi modal operator
LTS Global Solutions
Coleshill, Warwickshire
11.2023 - 05.2024
- Managed customer queries regarding shipments, improving customer satisfaction.
- Streamlined freight documentation process to increase efficiency.
- Cultivated strong relationships with clients and vendors for better collaboration.
- Tracked movements of goods, confirming timely deliveries.
- Investigated lost or misplaced shipments promptly, regaining client trust.
- Updated tracking system regularly to provide accurate shipment information.
- Advised clients on logistics options, optimising their supply chain processes.
- Reduced costs by selecting optimal routes and transport methods.
- Resolved shipment issues promptly, reducing delays in delivery.
- Coordinated shipping schedules for efficient freight forwarding.
- Eliminated demurrage by providing first-class logistics support.
- Provided clients with accurate quotations.
- Generated customer shipping documentation including Bills of Lading, Certificates of origin etc.
- Reduced costs by negotiating contracts, transportation and handling charges.
- Adhered to destination-specific documentation requirements.
- Prepared bills of lading, invoices and shipping documents for shipments.
- Monitored door-to-door shipments to confirm timely and accurate delivery.
- Traced delayed or lost shipments to establish next course of action.
- Improved client satisfaction by regularly reporting progress of goods, delays or changes in delivery.
- Assisted with pricing, quotations and negotiations of freight movements.
Ocean export operator
Metro Shipping
Birmingham
01.2023 - 11.2023
- Processed LCL and FCL ocean freight bookings received directly from client
- Booked shipments with carriers via EDI using Cargowise
- Work with procurement team to secure favourable rates with lines
- Raise supporting documentation such as Certificates of origin
- Adhere to Letters of Credit
- Maintain SOP's
- Timely and effective communication with customers using email, telephone
- Maintain customer SAP system with live booking information
- Submit VGMs using CNS and Destin8
- Complete bills of lading and ensure prompt issuance
- Liaise with overseas agents to arrange clearance and delivery
- Pro-active problem solving with customers and colleagues
- Raise weekly reports to key client detailing booking statistics and documentation flow process
- Liaise with sub contractors for example merchant hauliers to arrange collections from customers
- Managed customer queries regarding shipments, improving customer satisfaction.
- Reduced costs by selecting optimal routes and transport methods.
- Updated tracking system regularly to provide accurate shipment information.
- Resolved shipment issues promptly, reducing delays in delivery.
- Streamlined freight documentation process to increase efficiency.
- Trained new employees on company policies and procedures, fostering team cohesion.
- Tracked movements of goods, confirming timely deliveries.
- Generated customer shipping documentation including Bills of Lading, consular documents etc
Import Operator
Metro Shipping
Birmingham
10.2021 - 01.2023
- Responsible for overseeing customs clearance and delivery of shipments for 2 key accounts; JCB and Pirelli
- Co-ordinate deliveries of FCL and LCL shipments via in house transport team and third party carriers
- Ensure timely release of containers with carriers
- Daily liaison with key account customers via telephone and email
- Submit customs entries to HMRC
- Communicate with HMRC, Port Health, Forestry Commission to resolve customs holds
- Closely monitor shipments in order to provide up to date ETA's, delivery dates etc to key account customers
- Monthly invoicing to customers, meeting deadlines
- Process purchase invoices and solve queries accordingly
- Tracked shipments using multiple software systems and kept clients informed on progress.
Customs brokerage agent
Metro Shipping
Birmingham
11.2020 - 10.2021
- Completing customs clearances as member of Brexit brokerage team
- Working to government border model
- Knowledge of CHIEF and CDS
Administrative support
AHDB
Coventry
04.2015 - 11.2020
- Front line contact with levy payers seeking advice via telephone and email, including sign posting to other team members as required
- Assisting in the development of new processes for the BRP team, including revision of existing and creation of new documents
- CRM Database management
- Production and distribution of on line e mail newsletters
- Diary management support for the Industry Development Manager and BRP Project Manager
- Travel and meeting arrangements for the BRP team and projects
- Purchase order management using ‘Agresso'
- Budget tracking
- Processing supplier's invoices for payment
- Event co-ordination and planning
- Production of reports to facilitate the BRP team
- Maintain and populate an accurate filing system
- Co-ordinate Progressive Group meetings
- Circulate agendas and action points as necessary
- Typed and proofread documents produced by other staff members.
- Provided printing, photocopying scanning support to colleagues.
IMPORT CLERK
EUROPA WORLDWIDE LOGISTICS
06.2013 - 08.2014
- Receiving, arranging and monitoring of import collections and deliveries
- Direct contact with customers & foreign partners
- Import data entry
- Liaising with in-house transport & warehouse
- Customer services
- Quoting, charging, costing and credit control of shipments
- Preparing documentation for import clearance through in-house clearing agent
- Keeping track of entries arranging deliveries in-time
MULTIMODAL FREIGHT FORWARDER
GOODREM-NICHOLSON
10.1995 - 06.2013
- Daily liaison with key account customers
- Stock control
- Organising shipments via air, road & sea
- UK transport planning
- Lodging import entries to HMRC
- Raising all necessary documentation to be fully compliant with HMRC rules and regulations
- Raising export and import documentation including HAWBS, standard shipping notes, certificates of origin and carrying out shipments against letters of credit
- Liaising with internal & external transport providers
- Direct communication with in-house warehouse
- Generating sales invoices for customers and processing purchase invoices
Education
GCSEs -
Tile Hill Wood School for Girls
09.1988 - 06.1993
A-Levels -
Tile Hill Wood - Sixth form college
09.1993 - 06.1995
Skills
- Extensive use of all Microsoft software
- Use of SAP
- Use of CNS and Destin8
- Use of Cargowise (CCO accreditation)
- Sea freight
- Customs clearance - Import and export
- Shipment troubleshooting
- Invoicing
- Airfreight
- Cross trade
- Ocean exports
- Import and export procedures
- Import and export documentation
- SharePoint competency
- Task prioritisation expertise
- Staff performance management
- Task delegation
- Senior management liaison
- Process improvement techniques
- Remote team management
- Workload prioritisation
- Profit and loss understanding
- Team Leadership
Timeline
Operations team leader
Mentfield Logistics UK Ltd
05.2024 - Current
Multi modal operator
LTS Global Solutions
11.2023 - 05.2024
Ocean export operator
Metro Shipping
01.2023 - 11.2023
Import Operator
Metro Shipping
10.2021 - 01.2023
Customs brokerage agent
Metro Shipping
11.2020 - 10.2021
Administrative support
AHDB
04.2015 - 11.2020
IMPORT CLERK
EUROPA WORLDWIDE LOGISTICS
06.2013 - 08.2014
MULTIMODAL FREIGHT FORWARDER
GOODREM-NICHOLSON
10.1995 - 06.2013
A-Levels -
Tile Hill Wood - Sixth form college
09.1993 - 06.1995
GCSEs -
Tile Hill Wood School for Girls
09.1988 - 06.1993
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