Clare Gamble

• Handled confidential documents securely, including highly sensitive information, by maintaining GDPR privacy, and trustworthiness within the organisation.
• Coordinated all logistical aspects of corporate events leading to organised and successful functions.
• Enhanced communication between departments by arranging and coordinating meetings and conferences therefore maintaining positive working relationships.
• Proofread, formatted and corrected correspondence for office staff.
• Improved executive workflow through management of schedules and itineraries.
• Scheduled meetings, conferences and appointments.
• Took minutes during meetings accurately preserving crucial details for future reference.
• Handled queries from clients professionally enhancing company's reputation.
• Trained staff members, boosting overall team productivity in administration tasks and aiding their professional development.
• Managed complex travel arrangements to ensure seamless business trips for executives.
• Facilitated efficient office operations by managing correspondence, filing systems and organisational procedures.
• Kept files organised and up-to-date for accurate record-keeping purposes. As well as drafting documents and reports for management review.
• Sourced and ordered office supplies within allocated budget, regularly raising purchase orders.
• Created expense reports with matching receipts.

Following a 6-month secondment covering the PA role, the position became a permanent role with a selection and interview process completed. I was then employed on a permanent basis.

• Received requests for meetings and appointments, updated calendar and organised spaces and materials.
• Organised meetings and prepared board meeting packs to distribute ahead of the proposed date.
• Took meeting minutes with accuracy and precision, facilitated follow-up actions efficiently.
• Ensured smooth business travel arrangements for senior management.
• Coordinated company events that strengthened employee morale and engagement.
• Filed documents systematically which increased ease of access when needed.
• Managed invoice processing tasks accurately and efficiently.
• Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
• Maintained updated spreadsheets with metrics for tracking on a weekly basis.
• Operated multi-line phone systems, handling high volume of calls daily.
• Maintained confidentiality of documents, ensured secure handling of sensitive information keeping up to date with GDPR guidance.
• Accepted dictation from staff and created professional documents from provided information.

Following the sale of the Homes2Inspire Ltd business to Prospects from G4S Children’s Services, in May 2017, I took on the role of temporary PA for the Managing Director and Children’s Services & Operations Director alongside my permanent role as Home Administrator.

Please see responsibilities previously listed.

Working for the Manager of a 5 bed Children’s Home, carrying out the day-to-day administrative tasks which are required to maintain consistent and efficient running of the Home. Responsibilities include the following but are not limited to:

• Improved record keeping system with attention to detail and thoroughness.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by policy and procedures.
• Completed and processed month end finance reports to ensure the home followed the monthly budget.
• Interacted with service users professionally by phone, email and in-person to deliver quality care and accurate service information.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Managed financial transactions including invoicing, expense claims and petty cash reconciliation.
• Maintained inventory of office supplies, ensuring availability when needed.
• Assisted the manager with ensuring the home was well equipped and furnished by keeping live inventory of first aid supplies, COSHH products in line with health and safety policies and legal documents such as log books and diaries.
• Assisted in payroll, ensuring timely disbursement of salaries.
• Raise purchase orders and keep track of invoices.

• Provide Secretarial / Administrative support to the Director of Children’s Services for Rebound together with other members of his team, carrying out a wide range of administrative duties when required.
• Compiled monthly Board Reports for monthly Board meetings;
• Facilitated efficient communication by managing correspondence via post and email.
• Audio typing - often dictated over the phone and typed up immediately.
• Performed data entry tasks; ensured accurate record keeping within the company database.
• Scheduled appointments for executive management team.
• Provided administrative support for projects; project completion rates improved significantly as a result.
• Updated diaries and calendars with events, appointments and holidays for efficient planning.
• Organised meetings and events, facilitated seamless communication across teams.
• Complied with all postal regulations for secure handling of mail.

• Working alongside the Senior Administrator to help with the day to day running of the office, and covering the position in their absence.
• Maintaining appropriate stock levels and ordering parts for the Engineering team; booking in and ensuring receipt of parts when received from suppliers;
• Booking in of time sheets onto the computer system for members of the Engineering team;
• Liaised with suppliers on a daily basis, placing and chasing orders; raising and sending out invoices; to ensure the effective running of the business.
• Ordered stationary and office supplies to provide a consistent and effective working environment. .

• Administered insurance applications, ensuring rapid turnaround times for clients seeking coverage initiation or changes.
• Received and routed business correspondence to correct departments and staff members.
• Processed high volumes of policy renewals for seamless continuation of coverage.
• Sorted incoming post efficiently, enabling prompt response to client correspondence.
• Handled sensitive customer information with utmost discretion and confidentiality, maintaining trust and integrity within the company.
• Managed complex customer queries for improved understanding of insurance policies.

A secondment opportunity working alongside the General Manager and assist with their day to day work responsibilities.

• Ensured smooth business travel arrangements for senior management.
• Coordinated daily schedules for General manager with meticulous attention to detail.
• Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
• Managed correspondence, reduced response time by ensuring timely replies.
• Updated executive diaries with daily appointments, set reminders, and added key details.
• Organised meetings and scheduled appointments to maximise efficiency.
• Scanned and uploaded documents into digital filing system.
• Proofread, formatted and corrected correspondence for office staff.
• Accepted dictation from staff and created professional documents from provided information.
• Maintained confidentiality of documents, ensured secure handling of sensitive information.

• Handling and processing of requests for confidential advertisements for the “mix & match” (personal adverts) page.
• Taking receipt of cash/cheques in respect of placement of advertisements.
• Answering the telephone and taking messages where necessary;
• Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
• Maintained contact with customers throughout sales and pre-delivery process.
• Effectively handled daily customer meetings and sales calls, improving sales team efficiency.
• Visiting customers to collect their copy for their adverts.
• Proactively making telephone calls seeking potential clients.
• Delivered excellent customer service at the reception desk, enhancing the company's reputation among visitors and clients.

• Assisting the Donor Services Coordinator, and covering the role in their absence.
• Responsible for: Planning and prioritising daily workload and meeting deadlines; Office administration; Making telephone appointments as necessary; Organising meetings both internal and external including preparation of documentation and taking the minutes; Maintaining and updating database; Answering correspondence and telephone enquiries from the general public and outside agencies; Typing; Photocopying; Dealing with incoming and outgoing mail; Filing; Sending of electronic mail and facsimiles; Responsible for maintaining stationery and ordering when required; Maintenance of diaries; Provide reception and switchboard cover when necessary.

Working in multiple departments over the years including Food Processing and Public Education.

• Responsible for organising meetings and minute taking.
• Typing, filing, photocopying, operating facsimile machines to ensure accurate documentation and record keeping.
• Scheduled appointments for executive management team.
• Improved client relationships through professional telephone etiquette.
• Maintained confidential records, safeguarding sensitive corporate information.
• Managed stock of office supplies, eliminating unnecessary expenditure.
• Organised business travel arrangements, ensuring smooth operations for all staff involved.
• Built positive relationships with customers and clients to maintain outstanding service provisions.

• Upon leaving school in 1987 I went on to complete a two year Youth Training Scheme in Business Studies with ITeC and was subsequently placed at ITDG in September 1987. During this period I developed knowledge of general clerical procedures and practices, duties which included inputting details of incoming donations onto hand-written spreadsheets, and manually calculating spreadsheet totals each month.