Summary
Overview
Work history
Education
Skills
Affiliations
Volunteering 2016-2018
Timeline
Generic

Clare Douglas

Bushey,Herts

Summary

Dedicated professional with a strong foundation in child protection understanding and behaviour management. Knowledgeable about creating positive learning environments, fostering student engagement, and encouraging academic growth. Proficient in conflict resolution and multi-agency working, committed to enhancing educational environments. Calm and productive under pressure.



Overview

27
27
years of professional experience

Work history

Learning Mentor

Kings Langley Secondary School
Kings Langley, Herts
02.2022 - Current
  • Established effective communication channels with parents/teachers to discuss student progress.
  • Provided personalised support to students, improving their academic performance and attendance.
  • Recorded and responded to safeguarding concerns raised by staff or reported by students.
  • Identified barriers and implemented reasonable adjustments to support social and emotional mental health.
  • Completed counselling referrals or signposted for further support as required.
    Investigated incidents between students using restorative justice method to resolve or mediate.
  • Facilitated a positive learning environment, ensuring safe and inclusive spaces for all students.

Probation Service Officer

National Probation Service
Watford, Hertfordshire
06.2002 - 02.2019
  • Built positive, productive client relationships for enhanced social support.
  • Conducted risk assessments on offenders to determine likelihood of reoffending.
  • Identified any risk posed to children and contacted relevant agencies.
  • Responded proactively to changing circumstances for optimised service user care.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Encouraged positive behaviour change by providing constructive feedback to offenders.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.


Administrator

Children Schools and Families
Watford, Herts
06.2000 - 06.2002
  • Streamlined office operations by implementing efficient administrative procedures.
  • Improved record keeping system with attention to detail and thoroughness.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.

Administrator

Social Services
Eastbourne, East Sussex
01.1998 - 06.2000


  • Organised Child Protection meetings, took meeting minutes and distributed to core staff.
  • Improved record keeping system with attention to detail and thoroughness.


Education

Higher National Diploma - Probation Studies

National Probation Service
Hertfordshire
10/2009 - 10/2010

A-Levels - Nutritional Therapy

Institute of Optimum Nutrition
Richmond, Richmond upon Thames
09/2008 - 07/2009

NVQ Level 3 - Business Admin and Secretarial

Stanmore College
Stanmore, Harrow
09/1997 - 02/1998

Skills

  • Child protection understanding
  • Behaviour management
  • Student-Focused approach
  • Holistic development planning
  • Conflict resolution
  • Multi-Agency working

Affiliations

  • Spending time with my family, reading crime novels, being outdoors!

Volunteering 2016-2018

Chairperson for Knutsford Community Pre-School - part of the leadership team overseeing the preschool and ensuring  that all safeguarding policies and procedures are implemented and followed effectively.

Timeline

Learning Mentor

Kings Langley Secondary School
02.2022 - Current

Probation Service Officer

National Probation Service
06.2002 - 02.2019

Administrator

Children Schools and Families
06.2000 - 06.2002

Administrator

Social Services
01.1998 - 06.2000

Higher National Diploma - Probation Studies

National Probation Service
10/2009 - 10/2010

A-Levels - Nutritional Therapy

Institute of Optimum Nutrition
09/2008 - 07/2009

NVQ Level 3 - Business Admin and Secretarial

Stanmore College
09/1997 - 02/1998

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Clare Douglas