Clare Deverill
Bedfordshire
Summary
Accomplished professional with expertise in financial management, coaching and leading teams, and organisational development. Demonstrates proficiency in operational support and risk management, client relationship management, and regulatory compliance. Skilled in credit control, payroll systems, and effective communication, ensuring outstanding customer service and seamless department management. Adept at debt recovery techniques, proactive arrears chasing, account reconciliation, and payment plan negotiation whilst being pragmatic in the approach to challenges. Committed to enhancing organisational efficiency through strategic planning and prioritisation.
Overview
29
29
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification
Work history
Credit Controller/Administrator
HBC Logistics Ltd
Biggleswade, Central Bedfordshire
2025.01 - Current
- Maintained professional client interactions whilst managing overdue payments.
- Resolved escalated issues efficiently, reducing potential damage to customer relationships.
- Updated database regularly for maintaining up-to-date record of all transactions, aged debt reporting and key accounts to monitor closely
- Established effective payment plans to facilitate timely debt recovery.
- Collaborated with internal teams/sales department to ensure smooth functioning of credit control processes whilst achieving positive client communication
- Coordinated legal actions against defaulters to safeguard company interests.
self employed
Property Landlord
2018.10 - 2026.03
- Owned and Managed a successful holiday let in Norfolk October 2019-September 2024 (now rented to a long term tenant)
- Oversee and manage the Airbnb and direct website booking system, email account and liaising directly with guests over their requests
- Liaising with guests to ensure accurate bookings, effective tracking and monitoring of income and associated budgets
- Ensure that the property is safe and secure, taking remedial action if required. I have built a team of trades who work as and when needed as I live 2 hours away from the property. Relationship building is key.
- To have a continuous improvement approach to all processing, making suggestions for improvements/refinements to the current working processes as appropriate, including the website and social media platforms.
- Own and run 4 rental properties local within Bedfordshire, carrying out all elements of property management aside from finding tenants where I use agents to help and support me.
- Adhered to local housing regulations and standards, mitigating legal risks. Renter Right Bill effective 1st May 2026
- Developed and maintained strong relationships with tenants, addressing concerns promptly.
- Organised and maintained comprehensive records for each property, ensuring easy access to information.
- Oversaw timely property maintenance and repairs, enhancing tenant satisfaction and retention.
- Conducted regular inspections to ensure properties remained in optimal condition and complied with safety standards.
- Managed a diverse portfolio of residential properties, maximising occupancy rates and rental income.
- Completed thorough property inspections before, during and after tenancies.
- MTD ready April 2026
Administrator
KJW Drylining
Maulden, Bedfordshire
2018.04 - 2020.03
- Assistant to finance team helping with credit control to bring aged debt down
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Scheduled appointments and maintained a master calendar.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Managed client communications
- Liaised directly with customers to meet needs and maintain satisfaction.
- Managed client correspondence, order tracking and data communications.
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Administered payroll processing, including calculating hours, processing expenses, and issuing payments, to ensure timely compensation.
- Processed invoices, prepared financial reports, and monitored budget expenditures, contributing to fiscal accuracy.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Self employed basis
Waitress/Bar Staff
Cross Keys
Pulloxhill, Bedfordshire
2016.01 - 2018.04
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Developed rapport with regular customers, remembering their preferences to provide personalised service.
- Self employed basis
Area Manager
Barclays Bank
2003.10 - 2014.05
- Facilitated cross-departmental collaborations to address complex banking issues, fostering a culture of teamwork and problem-solving.
- Conducted regular audits of banking operations, ensuring compliance with regulatory standards and internal policies.
- Developed and maintained strong relationships with corporate clients, understanding their banking needs and offering tailored solutions.
- Led quality assurance efforts, establishing benchmarks for operational excellence and monitoring compliance.
- Liaised with senior management to report on operational performance, identifying areas for improvement and strategic planning.
- Implemented risk management strategies to minimise potential financial losses from operational errors or fraud activities.
- Maintained up-to-date knowledge of banking regulations, ensuring all operations were conducted in legal compliance.
- Resolved complex customer complaints and queries, providing solutions that enhanced customer satisfaction.
- Delivered comprehensive and supportive customer service to all clients using exceptional customer service skills.
- Managed customer bank accounts, including opening, closing, and updating details to meet client needs.
- Coordinated with other departments to develop strategies for increasing bank profitability and market share.
- Managed heavy daily workload of client meetings, reporting and administrative processing using exceptional multitasking and prioritisation skills.
- Conducted due diligence on customers, obtaining various records to demonstrate suitability for loan applications.
- Processed a wide range of financial transactions such as deposits, withdrawals, and transfers with accuracy.
- Implemented efficient queue management systems to reduce waiting times and improve customer service experiences.
- Recorded daily operations, highlighting incidents and identifying trends for ongoing business improvements.
- Advised clients on financial services and products, including savings, loans, and investment opportunities.
- Led training sessions for new bank staff on customer service excellence and operational procedures.
- Prepared financial and regulatory reports to assess cash flow and company finances.
- Managed sales-driven insurance teams to constantly deliver results.
- Built strong business relationships through regular communication and exceptional service.
Home Solutions Area Manager (Mortgages/Protection)
Countrywide
1999.01 - 2003.10
- Same key skills as Barclays Bank Role
- Recruited, managed, led a team of 15 Mortgage Advisers within Bairtsow Eves West Estate Agents
- Working closely with key stakeholders internally and estate agents to maximise lead referrals for potential buyers and vendors
- Prepared detailed reports on area performance, presenting findings to senior management for strategic decision-making.
Mortgage and Protection Adviser
Halifax
1997.08 - 1999.01
- Developed personalised financial solutions to protect clients' assets, income, and family circumstances.
- Reviewed and analysed clients' existing policies, suggesting improvements or alternatives for better coverage.
- Maintained meticulous records of client interactions, applications, and financial advice provided, in compliance with industry regulations.
- Advised clients on suitable mortgage and protection products based on individual financial assessments and goals.
- Kept abreast of regulatory changes and financial trends to offer up-to-date and compliant advice.
Education
A-Levels - Geography and Sociology
St Marthas
Hadley WoodGCSEs - Geography, Sociology, Maths, English Literature, English Language, History, French, Sciences
St Marthas
Hadley WoodSkills
- Financial management
- Coaching and leading teams
- General office administration
- Organisational development
- Operational support and risk management
- Client relationship management
- Department, change, operational and time management
- Outstanding customer service
- Credit control
- Payroll systems
- Regulatory compliance
- Effective communication
- Organisation and prioritisation
- Positive and proactive
- Debt recovery techniques
- Proactive arrears chasing
- Account reconciliation
- Payment plan negotiation
Certification
- CEMAP 1, 2 and 3
- CEFA 1, 2 and 3
- Coaching programme within the Barclays Bank leadership programme
General Information
The gaps in employment between 2014 and 2016 is due to having my 2nd daughter. Since returning to work part time in 2016 I have been registered with HMRC to complete annual tax returns. The jobs I have been offered have been flexible and supportive as a return to work parent. I am flexible with hours/days/location/remote working or travel however, flexibility is key and my priority.
From March 2020 (left KJW due to Covid) - January 2025 (HBC) I moved home (July 2021) and project managed the new build/extensions of our home (signed off May 2024).
Timeline
Credit Controller/Administrator
HBC Logistics Ltd
2025.01 - Current
self employed
Property Landlord
2018.10 - 2026.03
Administrator
KJW Drylining
2018.04 - 2020.03
Waitress/Bar Staff
Cross Keys
2016.01 - 2018.04
Area Manager
Barclays Bank
2003.10 - 2014.05
Home Solutions Area Manager (Mortgages/Protection)
Countrywide
1999.01 - 2003.10
Mortgage and Protection Adviser
Halifax
1997.08 - 1999.01
GCSEs - Geography, Sociology, Maths, English Literature, English Language, History, French, Sciences
St Marthas
A-Levels - Geography and Sociology
St Marthas