Summary
Skills
Work history
Education
Generic

Clare Carberry

Maghull ,Merseyside

Summary

Dedicated customer service with 35 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Skills


  • risk assessment
  • community collaboration
  • legal compliance monitoring
  • case documentation accuracy
  • offender engagement strategies
  • conflict resolution
  • interdepartmental communication
  • customer service excellence
  • record keeping
  • emergency response protocols
  • investigative reporting
  • public safety advocacy
  • knowledge of regulatory standards
  • influential communication
  • interpersonal effectiveness
  • Customer relationship management systems
  • Product knowledge and integration
  • Ethical conduct
  • Constructive criticism
  • Leadership in diverse environments
  • Customer Service
  • Leadership skills

Work history

Sex Offender Manager

Merseyside Police
Liverpool , Merseyside
11.2021 - Current
  • Assisted in developing case plans tailored to individual offenders' needs.
  • Conducted risk assessments to identify potential issues and address concerns.
  • Collaborated with law enforcement and community resources to ensure compliance.
  • Documented interactions and progress in case management systems accurately.
  • Monitored offenders' compliance with legal requirements and treatment plans.
  • Engaged in continuous training to enhance knowledge of best practices.
  • Represented organisations at seminars, conferences and business events.

Enquiry Officer

Merseyside Police
Liverpool, Merseyside
02.2001 - 11.2021
  • Assisted customers by providing accurate information and resolving enquiries
  • Coordinated with various departments to ensure timely responses to customer requests.
  • Facilitated communication between customers and internal teams to address complex issues.
  • Provided customer service to improve overall visitor experience.
  • Facilitated smooth communications between departments for better coordination.
  • Executed assigned duties responsibly thus meeting departmental expectations
  • Assisted during special events and large-scale operations ensuring smooth running of activities.
  • Managed conflict resolution for maintaining peace in the facility.
  • Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
  • Conducted risk assessments to ensure public safety.
  • Ensured safety by routinely patrolling and conducting security checks.
  • Handled sensitive information with discretion and professionalism.
  • Wrote detailed reports, aiding in case documentation.
  • Performed thorough investigations into reported incidents, leading to accurate record-keeping.
  • Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.

Traffic warden

Merseyside Police
Liverpool, Merseyside
10.1990 - 02.2001
  • Monitored traffic flow to ensure safety and compliance with regulations.
  • Assisted in directing vehicles and pedestrians at busy intersections during peak hours.
  • Educated drivers and pedestrians about road safety measures and traffic rules.
  • Coordinated with emergency services to manage incidents and ensure swift resolutions.
  • Collaborated with law enforcement to address traffic violations and enhance public safety.
  • Responded to public inquiries regarding traffic regulations and road conditions effectively.
  • Issued penalty charge notices for breaches of parking regulations.
  • Conducted regular patrols of assigned areas, ensuring adherence to parking regulations.
  • Increased understanding of local bylaws amongst drivers through clear communication.
  • Maintained safe traffic flow by enforcing parking regulations and restrictions.
  • Documented all incidents clearly, improving accuracy in reporting procedures.
  • Assisted in the smooth running of local events by managing traffic effectively.
  • Supported colleagues during challenging situations, fostering positive team dynamics.
  • Provided helpful advice about alternate parking options to avoid penalties for drivers.
  • Promoted compliance with traffic laws through consistent enforcement and education.
  • Enhanced community relations for local authority by providing courteous service to public.
  • Worked closely with police force to address serious violations quickly.
  • Improved public safety through diligent monitoring of road conditions and hazards.

Education

NVQ Level 2 - Customer service

Merseyside Police
Liverpool
2010
Clare Carberry