Summary
Overview
Work history
Education
Skills
References
Additional Learning
Timeline
Generic

Clare Brooks

Brecon,Powys

Summary

A highly skilled professional with over 32 years of experience in office and local government environments. Demonstrates a flexible problem-solving approach and innovative thinking, with proficiency in IT systems, MS Office Suite applications, and adept at database management and information retrieval. Known for a detail-oriented and methodical working style, excelling in collaborative work with colleagues and the public. Skilled in supervisory roles and organisational strategies to optimise operational efficiency. Strong time management and organisational skills enable effective priority shifting in dynamic environments. Expertise in report writing and high-quality presentations tasks with advanced keyboard proficiency while upholding the highest standards of confidentiality and accuracy. Committed to maintaining confidentiality practices while delivering professional communication excellence.


Overview

30
30
years of professional experience
11
11
years of post-secondary education

Work history

Senior Planning Officer

Brecon Beacons National Park Authority
Brecon, Powys
10.2022 - Current
  • Manage Development Control casework including complex planning applications
  • Prepare reports and provide recommendations
  • Negotiate with agents, developers,stakeholders, and statutory bodies on planning-related work.
  • Handle enquiries for National Park and major fringe developments
  • Represent National Park Authority in planning inquiries and appeal hearings
  • Respond to Planning Service complaints following Authority protocols and Ombudsman investigation guidelines
  • Collaborate with departments to offer expert development management recommendations
  • Respond to development management queries from public and stakeholders

Planning Officer (Development Management)

Brecon Beacons National Park Authority
Brecon, POWYS
06.2022 - 10.2022
  • Processed diverse planning applications, including conservation area and listed building consents
  • Supported delivery of corporate goals and gathered monitoring information to evaluate Planning Service outcomes
  • Provided expert advice at site visits and planning meetings
  • Handled preliminary enquiries related to development projects within National Park boundaries
  • Managed applications and preliminary enquiries with agents, developers, and statutory bodies
  • Conducted investigations into suspected planning control breaches and initiated negotiations to achieve resolution
  • Responded to general planning queries from agents, applicants, and public
  • Managed collation and preparation of materials for appeals
  • Produce statements and attend informal hearings for National Park Authority
  • Liaised with licensing authorities on regulatory compliance for developments

Planning Enforcement Officer

Brecon Beacons National Park Authority
Brecon, Powys
01.2005 - 06.2022
  • Managed and led Enforcement Assistant, Monitoring Officers and Enforcement Photographer in daily operations
  • Investigated complaints following authority procedures and government planning legislation
  • Ensured planning consents complied with conditions and aligned with approved plans
  • Reported and presented cases for formal enforcement action to planning committee
  • Initiated formal enforcement actions and prepared appeal statements for hearings
  • Negotiate with stakeholders to avert formal enforcement procedures

Planning Enforcement Assistant

Brecon Beacons National Park Authority
Brecon, Powys
01.1999 - 01.2005
  • Answered phone calls promptly, providing excellent customer service.
  • Assisted in investigating planning control breaches
  • Managed correspondence and supported research of enforcement cases
  • Monitored development projects for necessary planning approvals
  • Monitored compliance of agricultural occupancy conditions
  • Prepared and issued enforcement notices and requisitions for information
  • Managed daily public interactions and resolved conflicts effectively
  • Maintained and updated statutory enforcement notices and computer systems

Senior Receptionist

Brecon Beacons National Park Authority
Brecon, Powys
01.1995 - 01.1999
  • Managed front office operations to ensure efficient service delivery.
  • Managed switchboard operations and supported public enquiries
  • Organised meetings and drafted professional correspondence
  • Produced accurate transcripts from audio files while adhering to client specifications
  • Managed outgoing mail processes ensuring timely and secure delivery
  • Compiled committee reports facilitating accurate distribution and meticulous record maintenance
  • Optimised administrative procedures to streamline operations and improve overall efficiency
  • Managed administrative and reception staff
  • Maintained strict confidentiality in handling sensitive information

Education

GCSE

Gwernyfed High School
Glasbury, Powys
09.1987 - 06.1992

NVQ Level 1, 2, and 3 - Business Administration

Powys Training (Coleg Howell Harris)
Brecon, Powys
09.1992 - 06.1998

Skills

  • Proven administrative expertise
  • Sensitive data handling and storage
  • Advanced Keyboard Proficiency and Reporting
  • Meeting Documentation and Management
  • Autonomous Task Management
  • MS Office Suite application expertise
  • Confidential Data Policy Awareness
  • Secretarial Procedure Awareness
  • Records Management Expertise
  • Administrative and Organisational Expertise
  • Supervisory experience
  • Integrity
  • Trust
  • Fairness and equality
  • Kindness and caring
  • Respect



References

References available upon request.

Additional Learning

  • In house customer service training
  • In house service best training
  • In house IT training with Microsoft Office 365, SharePoint, Word, Excel, PowerPoint Outlook
  • Dementia Awareness
  • Lone working and conflict management
  • Deaf Awareness
  • Welsh Beginners
  • Royal Town Planning Institute professional development courses
  • Appeal and Witness training
  • Cyber Security
  • Data Protection Awareness
  • Data Protection Essentials


Timeline

Senior Planning Officer

Brecon Beacons National Park Authority
10.2022 - Current

Planning Officer (Development Management)

Brecon Beacons National Park Authority
06.2022 - 10.2022

Planning Enforcement Officer

Brecon Beacons National Park Authority
01.2005 - 06.2022

Planning Enforcement Assistant

Brecon Beacons National Park Authority
01.1999 - 01.2005

Senior Receptionist

Brecon Beacons National Park Authority
01.1995 - 01.1999

NVQ Level 1, 2, and 3 - Business Administration

Powys Training (Coleg Howell Harris)
09.1992 - 06.1998

GCSE

Gwernyfed High School
09.1987 - 06.1992
Clare Brooks