Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
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Clare Boyd

Clare Boyd

Belfast

Summary

Accomplished hospitality professional with expertise in multi-site operations, leadership, system training and implementation, and coaching and capability development. Proven track record in stakeholder engagement and communication, KPI alignment and performance improvement, as well as waste reduction and operational efficiency. Adept at recruitment, training, and onboarding, data-driven decision making, complaint resolution and guest satisfaction. Demonstrates strong cross-functional collaboration skills, compliance management proficiency, and P&L accountability. Committed to driving operational excellence and achieving business goals through strategic initiatives.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work history

Senior General Manager

PizzaExpress & Milano
Belfast, Belfast
02.2025 - 08.2025
  • Supporting operations for 22 restaurants across Northern Ireland and Milano, ensuring consistent delivery of brand standards, guest satisfaction, and financial performance.
  • Supporting with the successful implementation of new Smart Scheduling systems and digital temperature recording system Holisto across the territory.
  • Champion operational improvements, including enhanced Customer service, Mystery Guest scores, performance wheel results, and improving profitability.
  • Mentor and coach new and existing managers, with a focus on capability development and long-term success.
  • Lead performance monitoring processes to ensure robust accountability and continuous improvement.
  • Led team meetings for improved communication and workflow.
  • Responsible for the territory in the absence of the Territory Manager.

Territory Manager (Secondment)

PizzaExpress
Belfast, Belfast
09.2024 - 02.2025
  • Led 9 restaurants across Belfast and Dublin, delivering profit, service, and operational excellence targets.
  • Improved Mystery Guest scores and achieved 93.2% average in operational excellence.
  • Collaborated cross-functionally to align outcomes with business KPIs.
  • Developed expertise in Irish employment law, visas, and onboarding processes.
  • Facilitated regular team meetings for sharing updates and progress reports.
  • Worked closely with marketing to create impactful sales and brand campaigns.
  • Reviewed performance metrics regularly, identifying areas of improvement.

General Manager

PizzaExpress
Belfast
09.2012 - 08.2024
  • Led operations to ensure consistent high service standards and financial performance, achieving record sales on multiple occasions.
  • Acted as Peer Mentor for territory GMs, providing support in SLC, LiveRes, Fourth, ChromeRiver, and RISE systems.
  • Selected for RISE to TM programme, developing advanced leadership and collaboration skills.
  • Fostered a high-performance culture, resulting in increased productivity.
  • Established successful partnerships with other companies for mutual growth.
  • Regularly reviewed performance data, driving continuous improvement efforts.
  • Built high-performing teams to achieve business objectives.

Education

Certificate of Higher Education - Biomedical Science

Belfast Metropolitan College
01.2009 - 01.2010

GCSEs (Grades A–C) - Maths, English, Science And Geography.

St Joseph's College
Belfast

Skills

  • Multi-site operations leadership
  • System training and implementation
  • Coaching and capability development
  • Stakeholder engagement and communication
  • KPI alignment and performance improvement
  • Waste reduction and operational efficiency
  • Recruitment, training, and onboarding
  • Data-driven decision making
  • Complaint resolution and guest satisfaction
  • Cross-functional collaboration
  • Compliance management
  • P&L accountability

Additional Information

Experienced in delivering group training sessions., Led recruitment events for new restaurant openings., Strong focus on employee engagement, clarity of communication, and performance standards., Committed to personal development, wellbeing, and continuous learning.

Timeline

Senior General Manager

PizzaExpress & Milano
02.2025 - 08.2025

Territory Manager (Secondment)

PizzaExpress
09.2024 - 02.2025

General Manager

PizzaExpress
09.2012 - 08.2024

Certificate of Higher Education - Biomedical Science

Belfast Metropolitan College
01.2009 - 01.2010

GCSEs (Grades A–C) - Maths, English, Science And Geography.

St Joseph's College

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Clare Boyd