I am a Compassionate individual with natural ability to communicate and empathise, combined with strong problem-solving skills and patience. Skilled in active listening and time management, ensuring high-quality support and care. Committed to making a positive difference in the Relief Duty Manager role
Overview
35
35
years of professional experience
2030
2030
years of post-secondary education
1
1
Certification
Work history
Care and support worker
McCarthy and Stone
Cottingham, East Riding of Yorkshire
06.2024 - Current
Enhanced Homeowner comfort by providing personal care services such as bathing, dressing and feeding.
Build up trust and communication with homeowners
Maintain a clean and safe environment by performing housekeeping duties like laundry, cooking etc
Assist homeowners to participate in community activities, promoting socialisation and mental health.
maintain homeowner records accurately to ensure seamless continuation of care plan.
Ensure medication adherence by administering prescribed drugs under the guidance of healthcare professionals
Provide emotional support to homeowners, easing feelings of stress or loneliness.
Assist in all aspects of personal hygiene, to ensure dignity, privacy and independence.
Adhere strictly to all safety protocols during work hours to ensure overall wellbeing of all parties involved.
Peer Mentor Volunteer
East Riding Partnership/ADS
Kingston upon Hull, UK
07.2019 - Current
Level 3 Tackling Substance Misuse
Level 2 Peer Mentor, I give support to clients, with their ongoing recovery, due to addiction
Level 2 Mental Health Awareness
Mental Health Awareness Level 2
East Riding of Yorkshire College
01.2020 - 07.2020
Senior Stylist
Christophas
Beverley
06.2016 - 03.2017
Greeting clients including determining clients' individual requirements by conferring with them in detail, providing information to clients regarding the type of hair style and treatment suitable for them cutting or trimming hair using clippers and scissors, providing bleaching, colouring, waving and straightening services, performing blow-dry services
I also performed reception duties such as answering telephone calls and making appointments, taking payments for services
Also stock control
Senior Stylist
BobsBarbers and Beaties Hair Boutique.
Kingston upon Hull
03.2006 - 02.2016
Working independently within the female side of the business my role included determining clients' individual requirements by conferring with them in detail, providing information to clients regarding the type of hair style and treatment suitable for them cutting or trimming hair using clippers and scissors, providing bleaching, colouring, waving and straightening services, performing blow-dry services
I also performed reception duties such as answering telephone calls and making appointments, taking payments for services
Manager
Clippers Hair Salon
01.1996 - 01.2001
Managing the salon and responsible for two members of staff, as well maintaining my own caseload of clients
Role also included securing the property, banking money and stock taking
Care Assistant
Figham House
Beverley
04.1990 - 01.1996
Caring for residents
This included assisting with getting to know clients and their interests and needs helping with personal care like washing, using the toilet and dressing and feeding
Carrying out general tasks like housework, giving emotional and practical support going with clients to attend hospital appointments
Education
Certificate of Higher Education - Hairdressing
City & Guilds
NVQ - Counselling
Hull College
01.2011 - 01.2013
GCSE or equivalent - undefined
St Mary's Girls School
09.1984 - 05.1987
Skills
Pleasant personality
Excellent communication skills
Able to work under pressure
Good hand-eye coordination
Able and willing to follow instructions
Good team worker
First Aid
Patient safeguarding
Safeguarding knowledge
Housekeeping
Basic life support
Certification
Mental Health Awareness Level 2, 07/01/19
Level 2 Peer Mentor for ADS (East Riding Partnership), 09/01/19