Clare Bennett
Cheadle Hulme,Cheshire
Summary
Accomplished professional with expertise in team and project management, adept at organising meetings and making strategic decisions. Demonstrates strong skills in data entry, database management, and problem-solving, complemented by excellent communication abilities across all levels. Proficient in relationship management and administrative writing, with a solid understanding of basic employment law and interview management. Committed to leveraging these skills to drive organisational success and foster a collaborative work environment. Continuing in the final year of my degree which completes in November 2025.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Carer worker
Right At Home
Stockport, Cheshire East
08.2024 - Current
- Communicated and collaborated with individuals from diverse backgrounds.
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
- Enhanced patient comfort by performing personal care tasks such as bathing, dressing, and grooming.
- Assisted in mobility of elderly patients to reduce risk of falls or injuries.
- Adapted quickly to changes in client condition or behaviour, modifying care plan accordingly.
- Attended regular training sessions, continually updating knowledge on health conditions common amongst elderly population.
- Handled confidential information about patients responsibly in accordance with data protection laws.
- Improved quality of life for patients through dedicated companionship and empathetic communication.
- Administered medication accurately to patients following doctor's instructions.
- Provided emotional support to clients during difficult times with empathy and understanding.
AFTERSALES MANAGER
TrustFord
Wilmslow, Cheshire
05.2014 - 05.2024
- Managed Aftersales department staff of 29, workshop, parts, front of house, drivers and workload to ensure that every customer was accommodated promptly
- Used effective people management and organisational abilities to plan meetings and drive team
- Conduct investigations through to disciplinary
- Exit interviews, reviewed staff retention, budgets, finances
- Review and input wages monthly and monitor daily progress
- Forecast weekly and monthly, produced reports
- Communicate at all levels up to director
- Supported front-line sales teams with well-coordinated administrative operations.
- Handled employee enquiries and complaints, escalating issues to managers when needed.
- Updated records with employee status, personal information and agreement term changes.
- Supported HR Managers in developing performance management procedures, increasing operational productivity.
- Understood importance of strict confidentiality at all times and handled confidential personal information.
- Approved invoices and timesheets ahead of payment to avoid payroll errors.
- Supported successful company recruitment and resourcing through headhunting, outreaching, interviewing and hiring.
- Advised employees of maternity and paternity rights and processed leave requests.
- Checked payroll matched assigned budgets, reporting discrepancies.
- Documented performance review outcomes to aid continued personnel development.
- Aided employee retention by setting up enhanced training schemes.
TEAM LEADER
Wienerberger
Stockport
01.2004 - 05.2014
- Supported timely delivery of deliveries and orders, ensuring outstanding quality and standards
- Provided office manager with comprehensive written reports on orders processed and completed for continued improvement of customer satisfaction
- Attended and completed weekly meetings and reports
- Managed customer accounts ensure correct processors were completed and followed
- Dealt with customer complaints and resolutions.
- Coached team of 6 through new or difficult workflows.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through on boarding process for speedy and successful training.
- Monitored health and safety measures for guaranteed compliance.
Education
Diploma - Counselling and Psychotherapy
Chrysalis
Manchester 09.2023 - 06.2024
Diploma Hypnotherapy & Intro to Counselling Skills - Health Professional
Chrysalis
05.2022 - 08.2023
Certificate of Achievement Distinction - HR & Employment Law
Course Gate
09.2022 - 01.2023
Team Leader or Supervisor - Management
Institute for Apprenticeships and Technical Educ
12.2020 - 12.2021
AS Level - English - English
Ridge Danyers College
Part Complete Law - Law
Ridge Danyers College
Key Skills Level 2 and 3 - IT - undefined
Ridge Danyers College
A2 Level - AVCE Business covering Finance, Management, Marketing and Human Resources - undefined
Ridge Danyers College
Mathematics - undefined
Bramhall High
English - Language and Literature - undefined
Bramhall High
Science - undefined
Bramhall High
French - undefined
Bramhall High
GNVQ Business - undefined
Bramhall High
Key Skills - undefined
Bramhall High
Skills
- Team management
- Project management
- Meeting organiser
- Decision making
- Data entry and database management
- Problem-solving
- Adaptable
- Good communication skills at all levels
- Relationship Management
- Administrative writing and reporting
- Basic employment law
- Interview management
Accomplishments
Inspiring Automotive Women Winner 2021 - TrustFord
Inspiring Automotive Women Awards 2021 - Automotive 30% club
Best Creative use of CitNow winner - CitNow
Volunteered at Stockport Women's Centre
Certification
ACAS:
Workplace investigations 2023
Flexible Working 2023
Managing Absence 2023
Stockport Council, Stockport:
Safeguarding Children – Level 1 Training
Safeguarding Adults – Level 1 Training
Data Protection 2024
Domestic Abuse 2024
Timeline
Carer worker
Right At Home
08.2024 - Current
Diploma - Counselling and Psychotherapy
Chrysalis
09.2023 - 06.2024
Certificate of Achievement Distinction - HR & Employment Law
Course Gate
09.2022 - 01.2023
Diploma Hypnotherapy & Intro to Counselling Skills - Health Professional
Chrysalis
05.2022 - 08.2023
Team Leader or Supervisor - Management
Institute for Apprenticeships and Technical Educ
12.2020 - 12.2021
AFTERSALES MANAGER
TrustFord
05.2014 - 05.2024
TEAM LEADER
Wienerberger
01.2004 - 05.2014
Key Skills Level 2 and 3 - IT - undefined
Ridge Danyers College
A2 Level - AVCE Business covering Finance, Management, Marketing and Human Resources - undefined
Ridge Danyers College
Mathematics - undefined
Bramhall High
English - Language and Literature - undefined
Bramhall High
Science - undefined
Bramhall High
French - undefined
Bramhall High
GNVQ Business - undefined
Bramhall High
Key Skills - undefined
Bramhall High
AS Level - English - English
Ridge Danyers College
Part Complete Law - Law
Ridge Danyers College
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