Clare Ayling
Tavistock,Devon
Summary
Organized Office Manager with noted experience in administrative management. Prioritizing projects and multitasking effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
35
35
years of professional experience
Work history
Accounts and Administration Manager
Rons Pets Supplies
Tavistock, Devon
09.2011 - Current
- Reconciled supplier invoices and facilitate payments.
- Managed payroll operations for team of 11 employees.
- Managed daily finance services for smooth business operations.
- Collaborated with business management to set and control annual budgets.
- Developed strategies to increase profits and cost savings.
- Bookkeeping accounts to achieve clear and correct reports.
- Prepared monthly reports, including payment and account reconciliations and financial statements.
- Matched purchase orders with invoices and recorded necessary information.
- Communicated with customers to identify and resolve outstanding payments.
- Submitted and tracked orders.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Generated invoices upon receipt of billing information
- Competently conducted Quarterly VAT returns for company over 4 years.
- Collected and processed payments.
- Resolved customer concerns promptly to maintain satisfaction.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Helped resolve customer concerns quickly with superior customer service.
Preschool Teacher
Little Hands
Witham, Essex
05.2003 - 08.2011
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
- Discussed behavioural issues with parents offering practical solutions for improved child development.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Applied Early Years Foundation Stage (EYFS) framework knowledge to drive curriculum attainment.
- Used phonics to build reading and writing skills.
Bar Staff Member
The Albert
Witham, Essex
01.2000 - 07.2003
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Customer Service Assistant
Tesco Superstore
Witham, Essex
01.1996 - 12.1999
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Supervisor Leader
Somerfield
Barking, Barking and Dagenham
01.1991 - 08.1995
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Built customer retention and satisfaction by delivering top-quality service.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Dealt with customer complaints and rectified product and service issues.
- Guided and coached staff to achieve individual growth and sales production targets.
- Managed staff rotas, planning workloads effectively and strategically.
- Followed up on unresolved customer issues to research and correct problems.
- Advised customers on availability, pricing and location of products.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Completed transactions to replace or exchange defective items.
- Listened actively to offer accurate information and best solution to their needs.
- Followed scripts when answering common customer questions.
- Prepared necessary forms to complete transactions.
Education
GCSEs - English
Mayfield School
Dagenham /1985 - /1991
GCSEs - Maths
Mayfield School
DagenhamGCSEs - Science
Mayfield School
DagenhamGCSEs - Drama
Mayfield School
DagenhamGCSEs - Sociology
Mayfield School
MayfieldGCSEs - Art
Mayfield School
DagenhamGCSEs - PE
Mayfield School
DagenhamBTEC - Computer Technonlogy
Mayfield School
MayfieldNVQ Level 3 - Childcare And Education
Witham College
Witham, Essex /2005 - /2005
NVQ Level 3 - Animal Management
Online Course
/2020 - /2020
Distinction - Bookeeping Level 2 & 3
Online Course
/2020 - /2020
Distinction - Accounting
Online Course
/2020 - /2020
Skills
- Accounts Payable and Receivable (AP/AR)
- Reporting and documentation
- Bookkeeping
- Credit and collections
- Pricing
- Complaint resolution
- Payroll and budgeting
- Policy and procedure modification
- Ability to prioritize
- Database administration
- Accounts Payable/Accounts Receivable
- Public Relations
Timeline
Accounts and Administration Manager
Rons Pets Supplies
09.2011 - Current
Preschool Teacher
Little Hands
05.2003 - 08.2011
Bar Staff Member
The Albert
01.2000 - 07.2003
Customer Service Assistant
Tesco Superstore
01.1996 - 12.1999
Supervisor Leader
Somerfield
01.1991 - 08.1995
GCSEs - English
Mayfield School
/1985 - /1991
GCSEs - Maths
Mayfield School
GCSEs - Science
Mayfield School
GCSEs - Drama
Mayfield School
GCSEs - Sociology
Mayfield School
GCSEs - Art
Mayfield School
GCSEs - PE
Mayfield School
BTEC - Computer Technonlogy
Mayfield School
NVQ Level 3 - Childcare And Education
Witham College
/2005 - /2005
NVQ Level 3 - Animal Management
Online Course
/2020 - /2020
Distinction - Bookeeping Level 2 & 3
Online Course
/2020 - /2020
Distinction - Accounting
Online Course
/2020 - /2020
Similar Profiles
Niyobuhungiro EssauNiyobuhungiro Essau
Assembly at Jolly Pets Supplies And GroomingAssembly at Jolly Pets Supplies And Grooming
Olivia ColoOlivia Colo
Manager of Operations at Pets Supplies PlusManager of Operations at Pets Supplies Plus
Carol KuzdekCarol Kuzdek
Business Founder/Owner at Whole Pets - Natural Pet Foods & SuppliesBusiness Founder/Owner at Whole Pets - Natural Pet Foods & Supplies
Richard FeltonRichard Felton
Area Sales manager ( Senior Management Program) at Manitou UkArea Sales manager ( Senior Management Program) at Manitou Uk
Joel WhalleyJoel Whalley
Delivery Driver at PARTSPLUS+Delivery Driver at PARTSPLUS+