CLARA TEMPLE
Lincoln,England
Summary
A passionate, customer-centred, energetic and determined individual who is experienced in working with a broad range of clientele. Task prioritising is something that I thrive at, including innovating new ideas and resolutions. Communicating skills in a range of work environments and dedicated with a strong history of clear communication and exceeding personal and professional targets.
Overview
10
10
years of professional experience
Work history
Trials Officer
Branston Potatoes LTD
Branston, Lincolnshire
11.2024 - Current
- Assisted in analysing problems and evaluating solutions to support decision-making.
- Helped to plan and facilitate small plot trials for variety development programme.
- Created detailed reports for breeders using Excel and QuickSense.
- Provided timely updates and supported seamless communications between stakeholders.
- Ensured adherence to protocol specifications and maintained data integrity for trials.
- Built strong relationships with growers and breeders.
- Participated in open day events by coordinating site setups and leading plot tours.
- Organised and conducted taste panels to gather data for variety development.
Emergency call handler
East Midlands Ambulance Service
Lincoln
09.2023 - 11.2024
- Used calm phone manner to develop rapport and extract as much information as possible.
- Liaising with dispatchers to enable quick responses to life-threatening situations.
- Delivering life-saving instructions, including CPR, maternity and blood loss management.
- Provided compassionate advice and support to callers, communicating clearly and calmly throughout.
- Navigated stressful and unpredictable situations as a first point of contact.
- Triaged calls within desired timeframes, liaising with clinicians and supporting services to provide appropriate support.
- Signposted callers to clinically appropriate care pathways, reducing pressures on emergency services.
- Worked in a fast paced environment ensuring whilst attaining attention to detail.
Water ski Instructor and Camp Counsellor
Lake of the Woods and Greenwoods Camp
Decatur, Michigan
06.2022 - 08.2023
- Led and engaged campers in activities at camp programmes and activities.
- Enthusiastically taught ski lessons to groups of 10- 30+ students hour time block, accommodating a variety of skill levels.
- Built relationships with campers and staff through excellent communication.
- Stepped in and covered lifeguard shifts within my free time.
Ski Technician, Driver, Hotel Rep
Snowcoach - Valmeinier
Alps
01.2022 - 04.2023
- Provided ski rental hire on regular basis, ensured the safety and quality of equipment.
- Took clients skiing daily, proactively captivating and engaging with customers ensuring their needs were met when out on the mountain.
- Utilising expert knowledge of the local area, piste and weather to ensure client safety on the mountains.
- Visually inspected rooms to ensure they met hotel standards and ensured arrivals list was up-to-date.
- Handled complaints with calm and diplomacy, taking corrective action, following up on resolution.
- Facilitated seamless guest experience.
Farm Shop and Marketing Assistant
Redhill Farm
12.2019 - 12.2022
- Fostered positive relationships with customers to enhance loyalty and retention
- Assisted customers with product selection and sales, recommending items to increase transaction value
- Using expert knowledge about quality and value of products to influence customer buying decisions.
- Coordinated promotional events to enhance brand visibility and engagement.
- Followed brand imaging guidelines and created content to align with brand vision.
Artisan Cheese Maker
Sparkenhoe Dairy and Cheese Farm
Leicester
07.2018 - 01.2019
- Inspected finished products to verify quality prior to packaging.
- Worked with team members to address production issues.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Created seasonal sales plans with varying stock and promotional strategies.
- Smoothened milking procedures, conducting pre-milking equipment checks to ensure good working order.
Lifeguard
Active Nation
Lincoln
09.2015 - 01.2018
- Observed swimmers attentively, quickly responding to risks
- Offered a flexible working schedule.
- Handled challenging behaviour and misuse of pool facilities with clear and calm communication.
Education
Bachelor of Science - Food Manufacturing and Marketing
Harper Adams University College
Edgmond 04.2001 -
Higher National Diploma - Hospitality
Lincoln College
Lincoln06.2017
AS Level - Spanish, Food Technology, Psychology
Lincoln Minster School
Lincoln 04.2001 -
GCSEs - Spanish, Food Technology, Psychology
Lincoln Minster School
Lincoln06.2016
Skills
- First aid training
- Strong communicator and Team Player
- Customer service and Rapport Building
- SASA Crop Classification Training
- Inventory Management
- Ability to work under pressure
- Active member of Lincoln Rugby Club - Ladies Team
Languages
French
Elementary
Timeline
Trials Officer
Branston Potatoes LTD
11.2024 - Current
Emergency call handler
East Midlands Ambulance Service
09.2023 - 11.2024
Water ski Instructor and Camp Counsellor
Lake of the Woods and Greenwoods Camp
06.2022 - 08.2023
Ski Technician, Driver, Hotel Rep
Snowcoach - Valmeinier
01.2022 - 04.2023
Farm Shop and Marketing Assistant
Redhill Farm
12.2019 - 12.2022
Artisan Cheese Maker
Sparkenhoe Dairy and Cheese Farm
07.2018 - 01.2019
Lifeguard
Active Nation
09.2015 - 01.2018
Bachelor of Science - Food Manufacturing and Marketing
Harper Adams University College
04.2001 -
AS Level - Spanish, Food Technology, Psychology
Lincoln Minster School
04.2001 -
Higher National Diploma - Hospitality
Lincoln College
GCSEs - Spanish, Food Technology, Psychology
Lincoln Minster School