Clara McAdorey
Belfast,Antrim
Summary
Current year 2 university student studying Counselling. Resourceful individual with a solid foundation in customer service and teamwork, thriving in fast-paced environments. Demonstrates initiative and strong communication skills through various roles, successfully engaging with customers and maintaining efficient operations. Committed to contributing positively to team dynamics while ensuring high-quality service.
Overview
3
3
years of professional experience
Work History
Sales Promoter
Melting pot fudge
Antrim, Antrim
09.2024 - 03.2026
- sales promotion through sampling and upselling techniques, communication with customers with niche dietary requirements.
- having strong product and history knowledge as it is a local brand and is sold within tourist attractions.
- organising stock and writing inventory lists.
- opening and closing the stall and handling cash.
- customer engagement and rapport with regular and new customers.
Bar Staff
Mount Charles
Belfast, County Antrim
05.2024 - 12.2025
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
Delivery Driver
Pizza crew
Lisburn, County Antrim
08.2024 - 04.2025
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Utilised GPS and route planning software to optimise delivery routes, reducing fuel consumption and delivery times.
- Mapped out driving routes ahead of time to determine fastest route.
Retail Sales Assistant
Hollister Co
Belfast, County Antrim
06.2024 - 09.2024
- Kept shelves neat, clean and organised through visual merchandising.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
Barista and Waitress
Follow leisure Group
Belfast
08.2023 - 03.2024
- Barista and waitress experience of 7 months
- Worked in 3 different venues part time
- Experience with people
- Coffee and customer service trained
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Greeted and connected with every customer, recommending drinks and pastries.
- Maintained calm demeanour during high-volume periods and special events.
- Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing processes.
- Received and accurately processed customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Managed inventory levels of coffee beans, milk, and other supplies, ordering stock as necessary to maintain optimal levels.
- Memorised recipes for varied specialty coffee beverages and seasonal offerings.
- Personalised customer orders, adapting beverages to meet individual preferences and dietary requirements.
- Led training sessions for new staff on coffee preparation techniques and customer service excellence.
- Fostered a positive and welcoming atmosphere, engaging with customers to ensure a memorable cafe experience.
voluntary youth work
Kids Together
Belfast, Antrim
10.2022 - 04.2023
- volunteered with kids with special needs including one on one time with some children and helping them with the set activites for the night.
- Maintained clean, safe working environments to eliminate accident risks.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
Education
undergraduate - Counselling and communication studies
University of Ulster
Belfast 2025 - Current
A Level - Business Marketing, health and social care and sociology
Victoria college belfast
Belfast 2023 - 2026
GCSEs - English Literature, English Language, Maths, RE ,Biology, French, Business, Health and Social& HE.
Victoria College Belfast
Belfast 2021 - 2023
Skills
- Customer Service
- Serving
- Cash Handling
- Cleaning Experience
- Restaurant experience
- Microsoft Office
- Customer engagement
- Sales techniques
- Inventory management
- Team collaboration
- Product knowledge
- Problem resolution
- Presentation skill
- Sales ethics
- Customer empathy
- Product placement
- Point of sale operation
- Sample distribution
- Social media promotion
- Product storytelling
- Strategic selling techniques
- Brand advocacy
- Competitive spirit
Personal Information
- Total Experience: 3
- Childcare
- Customer Service
- Hospitality
- Retail
- Sales
- Willing To Relocate: Anywhere
Timeline
Sales Promoter
Melting pot fudge
09.2024 - 03.2026
Delivery Driver
Pizza crew
08.2024 - 04.2025
Retail Sales Assistant
Hollister Co
06.2024 - 09.2024
Bar Staff
Mount Charles
05.2024 - 12.2025
Barista and Waitress
Follow leisure Group
08.2023 - 03.2024
voluntary youth work
Kids Together
10.2022 - 04.2023
GCSEs - English Literature, English Language, Maths, RE ,Biology, French, Business, Health and Social& HE.
Victoria College Belfast
2021 - 2023
A Level - Business Marketing, health and social care and sociology
Victoria college belfast
2023 - 2026
undergraduate - Counselling and communication studies
University of Ulster
2025 - Current