Summary
Overview
Work history
Education
Skills
Websites
Custom
Affiliations
References
Timeline
Generic

Clara Fox

Kings Langley,Hertfordshire

Summary

Accomplished professional with expertise in workflow management and multi-channel engagement. Proficient in account administration, inventory control, and complaint resolution. Skilled in Microsoft Office, billing systems, and CRM software, with a strong ability to resolve complex issues and enhance customer relationships. Experienced in leveraging customer feedback to implement improvements and develop retention strategies while maintaining data confidentiality.

Overview

18
18
years of professional experience

Work history

Customer Care specialist

BEKO
Chorley Green, Hertfordshire
09.2023 - 07.2025
  • Streamlined customer care processes, achieving 80% improvement in satisfaction ratings.
  • Managed multiple enquiries, ensuring prompt resolutions across departments.
  • Scheduled appointments for field teams to facilitate timely service modifications and deliveries.
  • Provided technical support via phone, email, or chat, resolving issues efficiently.
  • Utilised Salesforce and CRP SAP for comprehensive documentation of interactions.
  • Processed exchanges, issuing refunds and credit notes while delivering tailored solutions to customers.
  • Maintained confidentiality of sensitive information in compliance with data protection regulations.
  • Participated in training programmes to remain current on product features and company policies.

Customer Service Supervisor

Blackhawk Network Europe
Apsley, Hertfordshire
09.2018 - 08.2019
  • Assumed ownership of team productivity, exceeding quality service goals by over 80%.
  • Facilitated inter-departmental communication, reducing call transfer rate from 60% to 20%.
  • Organised daily tasks to control team performance and enhance workflow efficiency.
  • Implemented customer complaint response strategies, ensuring effective follow-up for satisfaction.
  • Alleviated customer complaints, minimising escalations to management levels.
  • Cross-trained staff to support customer service team managers effectively.
  • Advised management on customer service trends, developing proactive strategies for best practices.

Home Care Worker

Social Care (private Sector Employment )
Watford, Hertfordshire
01.2013 - 08.2018
  • Coordinated client appointments with health and social care professionals to align with treatment plans.
  • Provided compassionate physical and emotional support, promoting overall health and wellbeing.
  • Facilitated social interaction through companionship and emotional support for clients.
  • Advocated for patient rights, ensuring respectful treatment at all times.
  • Ensured a safe environment by identifying and mitigating potential hazards within the home.
  • Safeguarded patient dignity during assistance with bathing, dressing, and grooming to enhance self-esteem.
  • Charted daily observations, mobility activities, and eating percentages, improving care from 35% to 65%.
  • Assisted clients with grocery shopping and errands, contributing to a comfortable home environment.

Customer Service Executive

Hewitt's Associate
Breakspear Park,Hemel Hempstead, Hertfordshire
09.2009 - 04.2010
  • Resolved customer issues effectively,using strong interpersonal skills using conflict resolution techniques.
  • Enhanced workflow efficiency by improving internal communication methods, aiding attainment against comparatively good KPIs averaging 75% -85% .
  • Expertly managed quality communication, customer support along with product representation for numerous clients.
  • Informed customers on billing procedures, processing one-off payments and setting up repeat direct debits.
  • Assisted customers with product complaints, logging issues for investigation through to positive outcomes

Customer Account Manager

Sarratt Office Supplies
Kings Langley, Hertfordshire
09.2007 - 07.2009
  • Achieved monthly revenue exceeding £15,000 through management of 35 accounts.
  • Secured 75% client retention by negotiating competitive pricing and payment terms.
  • Identified lucrative business prospects via cold calling, networking, and marketing efforts.
  • Optimised servicing of existing accounts to enhance customer satisfaction.
  • Monetised dormant leads using a sustained engagement strategy.
  • Grew customer base by delivering tailored product solutions aligned with client budgets.
  • Adjusted pricing based on supply management costs and market conditions.
  • Collaborated with senior accounting staff to prepare comprehensive financial reports.

Education

Diploma of Higher Education - ECDL Europen Driving Licience

West Herts College
Hertfordshire

GCSEs - Mathematics,English,Science Geography,P.E.Business Technology ( A-C )

John F Kennedy Catholic School
Hemel Hempstead, HRT
05.1990 - 06.1990

Bachelor of Business Administration - BA(Hons)Human Resource Management

University of Hertfordshire
Hatfield, DNC

Skills

  • Workflow management
  • Multi-channel engagement
  • Health and safety compliance
  • Account administration
  • Inventory control
  • Complaint resolution
  • Microsoft Office proficiency
  • Billing systems familiarity
  • CRM software expertise
  • Email correspondence
  • Product knowledge
  • Customer retention strategies
  • Data confidentiality

Custom

  • Open water swimming and diving
  • Cooking with family
  • Outdoor trekking,hiking and camping
  • Reading especially areas in tech and invocation sectors
  • My garden when I can


Affiliations

  • I love getting outside in nature hiking wild water swimming and were possible scuba diving. Travelling with my daughter especially at the moment, we have being up and down the length of the UK finding out facts on Ancient Rome to the Black Death and more recently World War 1 As history is a love of ours I love to cook and bake learning new and varied dishes.

References

References available upon request.

Timeline

Customer Care specialist

BEKO
09.2023 - 07.2025

Customer Service Supervisor

Blackhawk Network Europe
09.2018 - 08.2019

Home Care Worker

Social Care (private Sector Employment )
01.2013 - 08.2018

Customer Service Executive

Hewitt's Associate
09.2009 - 04.2010

Customer Account Manager

Sarratt Office Supplies
09.2007 - 07.2009

GCSEs - Mathematics,English,Science Geography,P.E.Business Technology ( A-C )

John F Kennedy Catholic School
05.1990 - 06.1990

Diploma of Higher Education - ECDL Europen Driving Licience

West Herts College

Bachelor of Business Administration - BA(Hons)Human Resource Management

University of Hertfordshire

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Clara Fox