Summary
Overview
Work History
Education
Certification
Interests
Timeline
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Clara Castellano-Marin

Aylesbury,Buckinghamshire

Summary

A results-driven and commercially astute professional with over three years of experience in FMCG account management and brand operations. Skilled in building and maintaining strong relationships with key accounts, driving revenue growth, and optimizing product portfolio performance in competitive markets. Adept at strategic planning, data analysis, and problem-solving to enhance client satisfaction and operational efficiency. Recognized for exceptional communication and negotiation skills, ensuring seamless collaboration between stakeholders. Fully bilingual in Spanish and English, adding value in multilingual communication and international business development.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Head of Brands and Operations

Scale 3PL
Thame
09.2021 - 01.2025
  • Oversee operations and account management for a portfolio of 50+ FMCG brands in the UK, ensuring seamless supply chain processes and strong client relationships
  • Manage key accounts, acting as the main point of contact for brand partners, resolving challenges, and driving business growth
  • Collaborate with logistics teams and courier partners to enhance delivery performance, improving efficiency, reliability, and cost-effectiveness
  • Develop and maintain strategic partnerships with retail and brand stakeholders, aligning objectives to maximize sales and market presence
  • Utilize data analysis and performance metrics to optimize processes, improve service levels, and support informed decision-making
  • Work closely with European teams to streamline international operations, ensuring cross-regional consistency and best practices
  • Consistently surpassed financial and distribution targets through strategic account management

HR Partner

DHL
04.2021 - 09.2021
  • Managing contracts, ensuring compliance with company policies and employment regulations
  • Streamlined documentation and workflows, improving efficiency in HR operations
  • Supported recruitment processes, including screening candidates and coordinating interviews
  • Assisted with employee onboarding, ensuring a smooth integration into the company
  • Maintained HR records and handled confidential information with accuracy and discretion
  • Provided first-line support for employee queries, fostering a positive workplace environment

Account Manager

Medical Supermarket
Aylesbury
09.2019 - 04.2021
  • Acted as the primary point of contact for key accounts, managing customer queries and resolving complaints to ensure high satisfaction levels
  • Provided tailored quotes and pricing solutions, strengthening client relationships and driving repeat business
  • Managed customer relationships through proactive engagement, identifying opportunities to upsell and expand accounts
  • Utilized CRM tools to track client interactions, analyze purchasing trends, and optimize account strategies
  • Collaborated with internal teams to ensure seamless order processing, stock availability, and timely delivery
  • Developed strong negotiation and problem-solving skills to address client needs and maximize revenue growth

Education

A-Levels - Psychology, Business Studies, Spanish

Lord Williams School

Certification

  • HR Essentials Course
  • Beginners to HTML Course

Interests

I am passionate about health, fitness, and nutrition, which aligns well with Huel’s mission. I maintain a disciplined fitness routine, attending the gym regularly to stay active and continuously challenging myself. I have a strong interest in the FMCG and wellness industries, keeping up to date with market trends and innovative products. Outside of work, I enjoy exploring new ways to optimize health and performance, whether through nutrition, exercise, or personal development. My enthusiasm for a balanced lifestyle fuels my motivation to work in a dynamic, health-focused environment like Huel.

Timeline

Head of Brands and Operations

Scale 3PL
09.2021 - 01.2025

HR Partner

DHL
04.2021 - 09.2021

Account Manager

Medical Supermarket
09.2019 - 04.2021
  • HR Essentials Course
  • Beginners to HTML Course

A-Levels - Psychology, Business Studies, Spanish

Lord Williams School

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Clara Castellano-Marin