Claire Nicola Holgate
Clitheroe,Lancashire
Summary
Highly organised and efficient professional with extensive experience in speciality coffee knowledge, latte art creation, and customer service. Demonstrates resilience and tenacity in managing cash handling, equipment maintenance, and quality control. Proven track record in staff rota management, barista training and development, and motivational leadership. Adept at understanding profit margins, cost control, menu development, and product upselling. Committed to maintaining health and safety regulations, food hygiene standards, and promoting seasonal drinks. Career goal: to leverage skills in supervisory leadership to drive team success and enhance customer satisfaction.
Driven and adaptable, bringing strong background in customer service and team leadership. Skilled in managing operations and fostering positive work environment. Ready to enhance customer satisfaction and team performance in a General Management role.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Barista supervisor/ cafe supervisor
James' places
Clitheroe, Lancashire
02.2024 - Current
- Demonstrated advanced understanding of various types of coffee and their preparation methods when providing guidance to junior staff members.
- Promoted a high standard of customer service with consistent staff training.
- Improved customer satisfaction by efficient time management, consistency
- Delivered exceptional service, contributing to repeatedly satisfied customers.
- Balanced tills efficiently, ensuring accurate financial reporting at the end of each shift.
- Generated staff rotas in line with budgeted hours, strategically deploying team members to optimise productivity and workflow.
- Coordinated staff rotas effectively to guarantee seamless service throughout the day.
- Maintained cleanliness, resulting in a hygienic and presentable workspace at all times.
- Trained new recruits on coffee brewing techniques to maintain service quality standards.
- Oversaw stock levels regularly, preventing potential shortages or overstocking issues.
- Supported Baristas during peak hours, maintaining excellent customer service despite high demand.
- Ensured adherence to health and safety regulations, fostering a safe working environment.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Completed end-of-day cleanup to reset bar for next day.
- Supervised day-to-day operations, ensuring optimal workflow efficiency.
- Enhanced team morale with regular motivation and engagement activities.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Support care worker
Potens
Leyland, Lancashire
01.2023 - 01.2024
- Collaborated efficiently with multidisciplinary teams for optimal patient care planning.
- Helped organise engaging recreational activities to enhance the social skills of patients.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Calmly managed occasional outbursts or difficult behaviours from clients exhibiting excellent crisis management skills.
- Established supportive relationships with patients, fostering trust and communication.
- Promoted patient independence through encouragement and guidance in performing tasks.
Food and beverage assistant
James' places
Clitheroe, Lancashire
09.2022 - 01.2023
- Prioritised tasks during peak hours to ensure smooth operations.
- Implemented waste reduction practices saving resources and costs.
- Trained new team members, contributing to staff proficiency.
- Checked food quality, ensuring stock rotation of products and date labelling correctly
- Demonstrated exceptional customer service by promptly attending to customers needs.
- Provided detailed menu information to customers, facilitating informed choice making.
- Handled cash transactions accurately for seamless payment process.
- Followed strict alcohol serving laws maintaining legal compliance.
- Managed table arrangement for maximising dining capacity during busy periods.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
Education
NVQ Level 2 - Food and Beverage service
North West training group
Accrington, Lancashire 01.2012 - 01.2013
Skills
- Efficient time management
- Latte art creation
- Resilience and tenacity
- Understanding of profit margins
- Cash handling
- Customer Service
- Order processing
- Record-keeping
- Opening and closing duties
- Health and Safety regulations
- Staff rota management
- Food hygiene standards
- Motivational leadership
- Menu development
- Supervisory leadership
- Team player
- Multitasking
- Highly organised
- Professional demeanour
- People development
Affiliations
- keen musician
- the outdoors
- spending time with my family
Timeline
Barista supervisor/ cafe supervisor
James' places
02.2024 - Current
Support care worker
Potens
01.2023 - 01.2024
Food and beverage assistant
James' places
09.2022 - 01.2023
NVQ Level 2 - Food and Beverage service
North West training group
01.2012 - 01.2013
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