Claire Woolacott

• Performed general administrative tasks such as scanning new jobs on to their local system.
• Taking incoming calls from customer's wanting information or to place new order.
• Researching companies through google to see how we can improve
• Distributing mail

Whilst looking for work - volunteered at the local Devon Air Ambulance shop in South Molton, where I worked 2/3 hours over 3 days

After completing temp role at Cilex a close family member passed away, leaving me feeling very emotional - took some time out to go travelling to be strong to support the family on my return.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Consistently arrived at work on time and ready to start immediately.
• Increased customer satisfaction by resolving issues.
• Having a customer report of 100 customers

• Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
• Recommended improvements to credit policies based on market trends and analysis.
• Developed strong relations with clients, fostering loyalty and trust on both ends.
• Collaborated with internal teams to ensure smooth functioning of credit control processes.
• Monitored outstanding balances and followed up payments.
• Followed up monthly statements with courtesy calls to customers.

• Developed strong relations with clients, fostering loyalty and trust on both ends.
• Collaborated with internal teams to ensure smooth functioning of credit control processes.
• Managed debtor ledger meticulously, minimising any potential errors or discrepancies.
• Established effective payment plans to facilitate timely debt recovery.
• Updated database regularly for maintaining up-to-date record of all transactions.
• Negotiated repayment arrangements, improving cash flow in the process.
• Monitored client's credit situation closely, mitigating risks associated with late payments.

• Enhanced office efficiency by streamlining administrative procedures.
• Filed documents, improving data retrieval processes.
• Handled incoming telephone calls professionally whilst providing accurate information.
• Sorted and distributed business correspondence to correct department or staff member.

• Provided administrative support for Credit Control team through filing documents and updating records-enhanced operational efficiency.
• Managed credit control activities to prevent late payments.
• Improved credit control procedures through diligent debtor tracking and follow-up actions.
• Performed credit control duties to minimise bad debts.

• Streamlined administrative processes to enhance productivity.
• Maintained customer database, ensuring accuracy and confidentiality.
• Processed orders accurately whilst adhering to deadlines-enhancing satisfaction rates.

• Carried out day-to-day duties accurately and efficiently.
• Successfully delivered on tasks within tight deadlines.
• Supported team by demonstrating respect and willingness to help.
• Increased customer satisfaction by resolving issues.
• Setting up new customers accounts

• Developed strong relations with clients, fostering loyalty and trust on both ends.
• Managed customer accounts for maintaining positive client relationships.
• Managed debtor ledger meticulously, minimising any potential errors or discrepancies.
• Negotiated repayment arrangements, improving cash flow in the process.
• Contacted customers about overdue payments by phone, letter and email.
• Chased clients to procure payments in line with agreed terms and conditions.