Claire Wilson
Stevenage ,Hertfordshire
Summary
I am approachable and compassionate with good communication skills and can remain calm in stressful or emergency situations. I take a firm but fair approach in everything I do. I enjoy motivating others and organising social events. I am a mum of 4 which brings a wealth of skills including conflict management, teamwork, good time keeping and problem solving. I am hard working and always looking to increase my skill set while exploring additional career avenues.
Overview
28
28
years of professional experience
12
12
years of post-secondary education
Work history
Registered Midwife
East and North Herts NHS Trust, Lister Hospital.
Steveange , Hertfordshire
10.2011 - Current
- Working with women and their families to provide antenatal, labour and postnatal care. Working predominantly on the low risk birthing unit coordinating and mentoring junior midwives and providing training needs and support.
- The unpredictable nature of maternity has helped me to be adaptable to changing situatuions. Working in community has given me experience in managing a caseload including vulnerable teenagers, running a clinic & recognizing referral pathways.
- Working on high risk wards and scrubbing in theater have provided me with multiple transferable skills.
- My strengths lie in clinical skills which include Phlebotomy, Cannulation, Suturing and Aromatherapy.
- From Oct '23-Mar '25 I was employed by our training team to support Preceptor Midwives with their clinical practice and was involved in presenting and teaching mandatory training modules.
Account Manager
Serviceline
Steveange , Hertfordshire
12.2002 - 12.2006
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Assured timely delivery of products and services to meet customer expectations.
- Facilitated training sessions to upskill junior team members.
- Provided training on our in house computer system to staff in sister offices in Belguim.
- Handled customer concerns and complaints to resolve issues and build loyalty.
Estate manager
Hanover Housing Association
Stevenage, Hertfordshire
02.2000 - 11.2002
- Estate manager for two sheltered accommodation sites. Providing daily contact to residents.
- Organizing contractors and oversight of bathroom refurbishment.
- Negotiated contracts with vendors, resulting in cost savings for the estate.
- Managed all estate staff, leading to increased productivity and harmony within team.
- Resolved tenant disputes amicably, maintaining a positive living environment on the property.
- Handled daily property maintenance for improved tenant satisfaction.
- Streamlined administrative processes for more efficient day-to-day operations on the estate and balancing account ledgers.
- Organizing social events.
Office Administrator
Business Office Supplies
Stevenage, Hertfordshire
08.1997 - 01.2000
- Administration tasks such as Filing, serving customers, stock control, Invoicing and bought ledger.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Ensured compliance with health and safety regulations at all times.
- Coordinated special events, resulting in successful company functions.
- Resolved customer queries promptly for improved client satisfaction.
- Progressed to a sales rep position.
Education
Masters in Newborn & Infant Physical Examination - Health & Social Care
University of Hertfordshire
Hatfield 06.2020 - 10.2021
Pre Registration Midwifery Bsc - Women's & Children's Health
University of Hertfordshire
Hatfield 09.2008 - 06.2011
A-Levels - Access to Higher Education
Stevenage college
Stevenage, Hertfordshire 09.2006 - 06.2008
GCSEs - Secondary School
The Heathcote School
Stevenage, Hertfordshire 09.1991 - 07.1997
Skills
- Midwifery clinical competencies
- Communication with multidisciplinary teams
- Infant Feeding
- Neonatal resuscitation
- Obstetric emergencies handling
- Health promotion guidance
- Childbirth education delivery
- Decision-Making in high-stress situations
- Health record maintenance
- Home birth
- Drug administration
- Venepuncture & Cannulation
- Suturing
- Aromatherapy
Affiliations
- I enjoy socializing, Musicals and playing Tennis.
Accomplishments
I received a daisy award from my trust which was nominated by a service user whose Home birth I had attended. Her son was an un-diagnosed breech and was born in poor condition. I remained calm resuscitated the baby and put the mother and paramedics at ease.
Timeline
Masters in Newborn & Infant Physical Examination - Health & Social Care
University of Hertfordshire
06.2020 - 10.2021
Registered Midwife
East and North Herts NHS Trust, Lister Hospital.
10.2011 - Current
Pre Registration Midwifery Bsc - Women's & Children's Health
University of Hertfordshire
09.2008 - 06.2011
A-Levels - Access to Higher Education
Stevenage college
09.2006 - 06.2008
Account Manager
Serviceline
12.2002 - 12.2006
Estate manager
Hanover Housing Association
02.2000 - 11.2002
Office Administrator
Business Office Supplies
08.1997 - 01.2000
GCSEs - Secondary School
The Heathcote School
09.1991 - 07.1997
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