Summary
Overview
Work History
Education
Skills
Eligibletoworkinuk
Highestlevelofeducation
Personal Information
Timeline
Hi, I’m

Claire Wildsmith

Gateshead
Claire Wildsmith

Summary

I'm Claire wildsmith and I am 50 years old with a great sense of humour and personality. I am very hard working and I never let anything get in my way as I have so much determination to succeed in everything I take part in or that is put in front of me. I also like to make sure everything I attempt is finished and done to perfection.until one year ago I had been out of work for about 15 years due to Ill health and not getting the treatment I needed.However after being diagnosed with ms and disability I am now back to a point where I can definitely make an impact in any job I am offered as I did at Teleperformance for four and half month and temporarily at the HMRC with Brook street before working for the NHSBSA for the past 6 months also with Brook street. I had never lost my fight and determination and face anything that comes in my way head on.I am more than capable to perform any job in the customer services sector that is given to me and I will not disappoint, I also have many years experience and knowledge in banking and general customer services either face to face or on the telephones and have so much to give given the opportunity.I never let my disability or anything hold me back and have never lost my fight and determination and I am always looking to better myself.

I have worked for the NHSBSA since June 2022 in ECS, I work the call stream Dental and Prescription exemptions, Baby Loss Certificates and Adult Social care where I take calls and answer emails. I get along with all my colleagues and have received a number of nominations and stars. I feel I have learned so much in these past years and I am always wanting to improve and better myself

Overview

36
years of professional experience

Work History

NHSBSA

Customer service advisor
06.2022 - Current

Job overview

  • Company Overview: Brook street
  • I have been working with the NHSBSA for 6 months now through Brook street in the Prescription and dental exemption services answering inbound calls from customers everyday
  • I enjoy doing this and trying to help customers/patients when they have received a penalty notice from us
  • Every call every day is different
  • It can be very challenging but I have learned the correct skills and knowledge to deal with any situation put to me, I am still learning every single day and I am really looking forward to progressing by up skilling as there is many opportunities available within the business
  • Brook street

HMRC

Customer Service Advisor
05.2022 - 06.2022

Job overview

  • Company Overview: Brook street - remote working
  • I started here with Brook street temporarily until I started with the NHSBSA
  • Here I was learning about Tax credits and would help answer customer queries and concerns
  • Brook street - remote working

Teleperformance uk

Customer Service Advisor
11.2021 - 04.2022

Job overview

  • Company Overview: remote working
  • Here I worked on the P & G campaign and absolutely loved helping the consumers via in and outbound calls, emails and letters
  • This was a very fast paced environment, working from home full time
  • Remote working

Northern Rock

MORTGAGE CUSTOMER SERVICE ADVISOR
01.2004 - 05.2005

Job overview

  • We were inbound mortgage customer service advisor and every day was different but we would get customer who would maybe just want a balance on there mortgage or customers who needed the full works where we would have to help resolve any issues they had with there mortgages ie arrears, overpayment, underpayment
  • This took a lot of training to learn all about mortgages as they are very complicated and we trained for 10 weeks
  • If a customer wasn’t happy we had to try and resolve there problem

LLOYDS TSB

CUSTOMER SERVICE ADVISOR
02.2001 - 11.2003

Job overview

  • Inbound customer service advisor where we answered calls to lloyds TSB customers including business accounts
  • We we’re responsible for making sure the customer got everything they needed from their bank accounts ie transferring money, loans, overdrafts and also if we felt the customers could benefit from something else Lloyds offered we would have to advise them on that then transfer them through to the correct departments like for a new loan or insurances and also fraud
  • We we’re also responsible for protecting peoples accounts by making sure everyone went through the correct security and make sure they were the correct person on the other end of the phone
  • We took part in 12 weeks full time training to be able to get to a very high level in customer services/advising

CAROLINE’S LINGERIE

FACE TO FACE CUSTOMER SERVICE
05.1989 - 07.1999

Job overview

  • I was responsible for looking after this busy fixed market stall
  • I started on a Saturday but soon was working more days and hours especially while I was at college
  • Here I would deal with all customers who wanted to purchase something and help them make there correct choice/decisions based on what they were looking for
  • I had to measure people to help them get the correct sizes
  • I then had to go and fill up the stock that had been sold and make a stock list of anything we had run out of to give to the owner so we kept customers happy especially with popular items
  • I had to make sure the shop was clean and tidy and very well presentable so that customers would keep returning to purchase from us

Education

GATESHEAD COLLEGE

Diploma of Higher Education from Electrical and electronic Engineering and computer Technology

University Overview

GPA: with distinctions

GATESHEAD COLLEGE

A-Level

HIGHFIELD COMPREHENSIVE SCHOOL

GCSE

University Overview

GPA: x 10

Skills

  • English
  • Intermediate
  • Microsoft Word
  • Salesforce
  • Customer Service
  • Finance
  • Call Centre
  • Customer Support

Eligibletoworkinuk

True

Highestlevelofeducation

Diploma of Higher Education in Electrical and Electronic Engineering and Computer Technology with distinctions

Personal Information

  • Age: 49
  • Date of Birth: 02/20/74
  • Gender: Female
  • Driving License: A, AM, B, B auto, B1
  • Marital Status: Married

Timeline

Customer service advisor

NHSBSA
06.2022 - Current

Customer Service Advisor

HMRC
05.2022 - 06.2022

Customer Service Advisor

Teleperformance uk
11.2021 - 04.2022

MORTGAGE CUSTOMER SERVICE ADVISOR

Northern Rock
01.2004 - 05.2005

CUSTOMER SERVICE ADVISOR

LLOYDS TSB
02.2001 - 11.2003

FACE TO FACE CUSTOMER SERVICE

CAROLINE’S LINGERIE
05.1989 - 07.1999

GATESHEAD COLLEGE

Diploma of Higher Education from Electrical and electronic Engineering and computer Technology

GATESHEAD COLLEGE

A-Level

HIGHFIELD COMPREHENSIVE SCHOOL

GCSE
Claire Wildsmith