Summary
Overview
Work history
Education
Skills
Timeline
Receptionist
Claire Wilden

Claire Wilden

Regional Operations Manager
Stowmarket,Suffolk

Summary

Diligent Operations Manger bringing over 25+ years of experience in operations, production management, organisational development and team building within the catering industry. Proficient in planning, coordinating and executing successful plans for all different client needs. I work well under pressure and want to achieve the best for my staff and Senior management.

Overview

19
19
years of professional experience

Work history

Regional operations manager

Churchill Catering
Stowmarket, Suffolk
11.2019 - Current
  • Covering a large area of the South East of England. Managing up to a £4.5k turnover.
  • Covering 11 sites including B&I Staff feeding, Leisure centres and Cafes in large country parks
  • Close client contact, varying from the direct clients, local councils and large corporate companies.
  • Analysed weekly & monthly financial data to track and achieve budget targets.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Reduced costs and improved operations by analysing menus and products and customer feedback.
  • Monitored health and safety measures for guaranteed compliance..
  • Interviewed, hired and trained staff, maintaining highly efficient service teams.
  • Noted employee absences and grievances, and improved team development and performance with right training.
  • managing over 11 sites 120+ staff


Area Account Manager

Norse Catering
Stowmarket, Suffolk
06.2018 - 10.2019
  • Account Manager for 15 schools in Suffolk and 10 in Norfolk.
  • Client meetings and KPI performance. Building extended relationships for future business opportunities.
  • Marinating set budgets
  • Improving of the daily service across all sites.
  • Menu planning and costing.
  • Theme day menus and costings.
  • Internal auditing, ensuring all company policies and procedures are followed.
  • Staff recruitment.
  • Keep all relevant training up to date, and highlight where we could improve on training.
  • Managing 130+ staff

Area Catering Manager

Vertas Group Limited
Stowmarket, Suffolk
10.2015 - 06.2018
  • Managing 30 sites consisting of 1 University, 5 High schools, 20 primary schools and 4 dining centres.
  • Close contact with client, building strong relationships. Identifying their needs.
  • Monitoring budgets and ensuring that costs are kept with in budget targets.
  • Menu planning and costing for all different areas of my business.
  • Complete internal audits and ensure all company policies and procedures are followed. Including any new legislation.
  • Catering audits on food production, service presentation. Ensuring a high level of merchandising and presentation.
  • Staff recruitment and training


Food Service Manger

Vertas Group Limited
Stowmarket, Suffolk
04.2011 - 10.2015
  • Providing a front of house service for a very large High School.
  • Menu planning, recipe writing and costing of all menu items.
  • Merchandising and presenting food to a high standard.
  • Keeping within a very tight food & labour budget, keeping costs within the % targets.
  • Achieve a good GP
  • Manage a team of 10 directly.
  • Complete all ordering.
  • Daily reconciliation of the cash and cashless till system.
  • Banking of all monies.
  • Mastering Saffron back of house system and EPOS system
  • Identify any customer requirement's, e.g. allergies, religious needs.
  • Staff recruitment and training

Chef Manager

Suffolk County Catering
Stowmarket, Suffolk
04.2005 - 04.2011
  • Innovative meals for over 1300+ high school pupils.
  • Cooking all aspect's of the menu on a daily basis, for 6 outlets within the school.
  • Helping create a well balanced sustainable menu within the new government guidelines.
  • Sticking within the tight labour and food budgets set by the company.
  • Merchandising the counters and always looking for new creative ways to make the schools meals more like a high street offer.

Education

GCSEs -

Stowmarket High School
Stowmarket

CIEH
Stowmarket, Suffolk

Skills

  • Strong communication
  • Multi-site operations
  • Marketing and sales experience
  • Policies and procedures implementation
  • Profit and loss analysis
  • Problem solving
  • Outgoing personality
  • Relationship building


Timeline

Regional operations manager

Churchill Catering
11.2019 - Current

Area Account Manager

Norse Catering
06.2018 - 10.2019

Area Catering Manager

Vertas Group Limited
10.2015 - 06.2018

Food Service Manger

Vertas Group Limited
04.2011 - 10.2015

Chef Manager

Suffolk County Catering
04.2005 - 04.2011

GCSEs -

Stowmarket High School

CIEH

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Claire WildenRegional Operations Manager