Claire Wakeling
Maidstone,Kent
Summary
Results-driven Sales Manager with talent for building high-performance teams and driving revenue growth. Expert in creating and executing strategic sales plans, leading to increased market share and improved customer satisfaction. Known for fostering long-term client relationships and delivering on business objectives. Driven individual with talent for building strong client relationships and achieving sales targets, complemented by excellent communication and leadership skills. Demonstrates proficiency in strategic planning and team management, ensuring successful execution of sales initiatives. Ready to deliver substantial growth and customer satisfaction in any role.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Truck Sales Manager
Haynes Trucks Ltd
Maidstone, Kent
06.2020 - 10.2024
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Developed robust client relationships for improved business growth.
- Streamlined sales processes to enhance team productivity.
- Managed key accounts, resulting in consistent revenue generation.
- Coordinated promotional campaigns to boost brand visibility.
- Enhanced market penetration with effective territory management.
- Conducted detailed market analysis to identify new opportunities.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Supported front-line sales teams with well-coordinated administrative operations.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of the Iveco Product
- Team training and development to ensure departmental standards and requirements are met and ensuring all
team members knowledge remains current with updated financial and product information. - Maintain excellent Customer service to ensure that customer's expectations are met and exceeded and ensure
Customer Care benchmarks are achieved. - Establish and expand corporate sales business within specified geographical area.
Southern Sales Manager
CPD Bodies
, Stockton On Tees
07.2019 - 02.2020
- Temporary role looking after the South of the UK.
- Developed robust client relationships for improved business growth.
- Building relationships with LCV dealerships to promote the builds that CPD Bodies offered from Tipper, Dropside, Luton bodies
- Managed key accounts, resulting in consistent revenue generation.
Business Centre Manager
Motorline Toyota
Tunbridge Wells, Kent
03.2017 - 07.2019
- Organised business events for increased brand visibility.
- Improved customer satisfaction with proactive problem resolution.
- Conducted staff training to enhance performance levels.
- Facilitated client meetings to secure new business opportunities.
- Coordinated networking events with local businesses for strategic partnerships.
- Maintained high standards of customer service, contributing to client retention.
- Provided guidance and support to staff members, fostering professional development.
- Received and resolved customer complaints escalated by staff.
- Kept appropriate stock levels to meet operational needs.
- Monitored industry trends, adapting services to suit consumer demand.
- Relationship management via effective communication with all relevant stakeholders including customers,
manufacturer, and suppliers - Responsible for ensuring all financial requirements are met including customer quotations and options, set up for
customers, documentation completion and liaison with finance providers - Departmental marketing to ensure maximum customer exposure in line with manufacturers required standards.
LCV Senior Sales Executive
Haynes Trucks Ltd
Maidstone, Kent
11.2014 - 02.2017
Business manager
Thames Motor Group
Tunbridge Wells , Kent
09.2013 - 11.2014
Business Manager
Audi
Tonbridge, Kent
05.2009 - 04.2013
Director
Dream Destinations
Yalding, Kent
04.2006 - 08.2009
Education
GCSEs -
Rowan High School
London 09.1986 - 07.1989
Skills
- Assistant Manager in Truck Sales
- Sales Team Assistance and Management
- Target achievement
- Product knowledge
- Strategic Pricing Management
- Business development
- Sales Team Development
- Word / Excel / PowerPoint Proficient
- Market Competitor Analysis
- Profit maximisation
- Effective networking
- Resilience under pressure
- Assertive leadership
- CRM software expertise
- Social media advertising
- Team motivation
- Event coordination
- Account management
- Proactive self starter
- Facebook, Twitter and Instagram proficient
Affiliations
- Gardening
- Travel
- Reading
- Arts & Crafts
- Baking
Accomplishments
SAF Accredited
IMI Level 1 in Electric Hybrid Vehicle Awareness
IMI Accreditation
A1 Training (Munich); Flying Start; 3 Day Sales Process; Attitude; 2 Day Technical Training
About Me
An unrivalled work ethic with excellent punctuality, communication skills and confidence. I started my early career in the Travel Industry from leaving school and then the past 15 years in the motor industry where I have gained a wide variety of skills and am a very motivated individual, who takes extreme pride in every duty that I carry out as well as being extremely conscientious in my work.
I have also been a carer as well as a member of the Age Concern team as a volunteer.
Timeline
Assistant Truck Sales Manager
Haynes Trucks Ltd
06.2020 - 10.2024
Southern Sales Manager
CPD Bodies
07.2019 - 02.2020
Business Centre Manager
Motorline Toyota
03.2017 - 07.2019
LCV Senior Sales Executive
Haynes Trucks Ltd
11.2014 - 02.2017
Business manager
Thames Motor Group
09.2013 - 11.2014
Business Manager
Audi
05.2009 - 04.2013
Director
Dream Destinations
04.2006 - 08.2009
GCSEs -
Rowan High School
09.1986 - 07.1989
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