Claire Trickett
Oxted,Surrey
Summary
Dedicated individual with 3 years of experience in the Pet retail industry, exceeding customer expectations through outstanding service. Constantly hitting targets through expert product knowledge, attentive communication skills and a diligent work ethic.
Overview
30
30
years of professional experience
Work history
Learning support assistant
Biggin Hill Primary School
Biggin Hill, Kent
03.2022 - Current
- Offered constructive feedback to support students in achieving academic goals.
- Used worksheets, assignments and quizzes to gauge student progress and uncover challenges.
- Encouraged students to work together to complete projects and solve problems.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Aided improvements in educational, emotional and social development.
- Observed pupils closely in classroom environment to foster engagement.
- Cleaned and tidied classroom areas to reduce clutter and prohibit hazards.
- Communicated with parents and caregivers to report on student progress and challenges.
- Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
- Assisted teacher with using support equipment and computers during lessons.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Supervised pupils during lunchtimes and educational visits.
- Acted as superb role model, consistently promoting school mission and values.
- Delivered lessons in small group sessions to help students comprehended core concepts.
- Identified disruptions to learning and discretely addressed issues where possible.
- Offered calm and focused conflict-resolution, defusing problematic behaviour with compassion and emotional intelligence.
- Responded to changing needs of pupils and staff to provide maximum help and support.
- Supported team by demonstrating respect and willingness to help.
- Created and maintained displays and signs.
Sales Assistant
Jack Frost Pet & Country Store
Keston, Kent
12.2019 - 03.2022
- Provide helpful, attentive sales support and service to generate positive customer feedback.
- Communicate effectively with customers, determining needs, and providing recommendations.
- Promote special offers and loyalty programs with upselling skills.
- Encourage add-on purchases by practicing rewarding upselling and cross-selling techniques.
- Skillfully cultivate excellent customer relationships by providing helpful, friendly and attentive service.
- Open new merchandise boxes and stock sales floor racks and shelves with latest items.
- Facilitate sufficient inventory supply by periodically counting stock on shelves and in storerooms.
- Manage transactions with high accuracy to achieve smooth till reconciliations.
- Efficiently process cash and card payments during busy shopping periods to minimise customer waiting times.
- Process multiple daily stock deliveries, ensuring accurate order numbers and inventory records.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Supported new hires through onboarding process for speedy and successful training.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Kennel Hand
Metropolitan Police service
Keston, Kent
05.2002 - 11.2019
- Day to day care of a variety of breeds of Police dogs including German Shepherds, Labradors, Springer and Cocker spaniels.
- Duties include exercising, feeding, grooming, cleaning kennels and administering medicines and treatments.
- Working as part of a busy team but also alone at times.
- Providing care to pregnant brood bitches, assisting with whelping and care of puppies in their first 8 weeks of life.
- Booking handlers' dogs and puppy walkers dogs' In and out of kennels on computerised booking system.
- Dealing with telephone enquiries and completing daily check paperwork for dogs in my care.
- Transporting dogs between the kennels and the vets for appointments.
- Supported fear-free treatment with approved stress-reducing techniques to calm animals.
- Remained calm when handling animals to prevent chance of injury or reactive behaviour.
- Followed veterinarian instructions and care plans to administer medications.
- Assessed animal behaviours and conditions, tailoring treatments to suit.
- Calmed anxious pets to achieve positive grooming experiences.
- Maintained exceptional animal welfare during grooming and kennel stays.
- Trained in animal first aid to provide emergency assistance.
- Updated pet health records in line with established procedures for data security.
- Monitored supply levels, reporting low-stock items proactively to support availability.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Assisted with infection control through social distancing and PPE wearing.
- Handled chemicals and waste in line with COSHH regulations.
Sales Assistant
The Upper Crust Bakery
Banstead, Surrey
03.2002 - 05.2002
- Serving customers, replenishing goods.
- Assisting with day to day running of the shop.
- Keeping on top of hygiene standards for the shop.
Groom/Instructor
Wildwood's Riding Centre
Tadworth, Surrey
03.2000 - 02.2002
- General stable duties including mucking out, grooming, turning horses out and bringing in from the field safely.
- Tacking horses up ready for clients lessons and hacks.
- Assisting clients onto the horses
- Teaching clients from 4yrs old upwards in both group and private lessons.
- Escorting rides out in the countryside.
- Teaching stable management to children on pony days.
- Office duties such as booking lessons, allocating suitable horses to clients and answering telephone enquires.
- Thoroughly cleaned and maintained equipment including bridles and saddles.
- Inspected horses on a daily basis for signs of ill health, swiftly reporting issues and treating minor ailments and injuries where possible.
- Maintained thorough records of vaccinations, worming and shoeing schedules.
- Maintained a daily feeding and watering schedule, adhering to strict dietary requirements to ensure optimum performance of the horses.
- Closely monitored animal behaviour to determine changes and report issues to owners and vets for efficient solutions.
Groom/Instructor
Dorking Riding Centre
Dorking, Surrey
02.1997 - 03.2000
- General stable duties including mucking out, grooming, feeding, turning out and bringing horses in from the field.
- Tacking horses up ready for clients' lessons and hacks.
- Escorting rides out and teaching children 4 years upwards in both private and group lessons.
- Booking clients into suitable lessons in person and over the phone.
- Training and exercising horses.
- Assisting with selecting suitable new horses to join the riding school.
- Training new staff to work to the required level for exams.
Sales assistant.
St Clare's Pharmacy
Croydon, Surrey
05.1996 - 02.1997
- Serving customers, replenishing stock, cleaning display shelving, dealing with telephone enquires, stock taking.
- I was responsible for checking in deliveries and rotating stock.
Stable hand.
Farleigh Court Riding Centre
Warlingham, Surrey
08.1994 - 05.1996
- General yard duties mucking out, grooming, feeding, tacking up horses for lessons
- Leading young children on pony rides.
- Assisting in the smooth running of the office, dealing with bookings in person and over the telephone
- Taking payments from clients.
- Exercising horses.
Education
BHS stage 1 Riding & Stable ManagementBHS Stage 2 Riding & Stable ManagementBHS Stage 3 Stable ManagementBHS Preliminary Teaching TestManual HandlingDiversity trainingFirst aid at work - Equine Care and Riding
British Horse Society
1999 - 2002
BTEC FIRST DIPLOMA - Animal care
NESCOT
Ewell, Surrey1994
NESCOT CERTIFICATE IN ANIMAL CARE -
NESCOT
Ewell, Surrey1993
GCSEs -
Shirley High School
Croydon, Surrey1992
Skills
I am a reliable, self motivated and conscientious individual with excellent communication and time management skills I am able to work efficiently and competently alone as well as part of a team I am customer service orientated I am a strong problem solver, quick learner and enjoy a new challenge
Full, clean driving licence held since 1996
Affiliations
- I enjoy walking my dogs and caring for my rabbits and guinea pigs. I also enjoy reading, swimming and eating out.
Timeline
Learning support assistant
Biggin Hill Primary School
03.2022 - Current
Sales Assistant
Jack Frost Pet & Country Store
12.2019 - 03.2022
Kennel Hand
Metropolitan Police service
05.2002 - 11.2019
Sales Assistant
The Upper Crust Bakery
03.2002 - 05.2002
Groom/Instructor
Wildwood's Riding Centre
03.2000 - 02.2002
Groom/Instructor
Dorking Riding Centre
02.1997 - 03.2000
Sales assistant.
St Clare's Pharmacy
05.1996 - 02.1997
Stable hand.
Farleigh Court Riding Centre
08.1994 - 05.1996
BHS stage 1 Riding & Stable ManagementBHS Stage 2 Riding & Stable ManagementBHS Stage 3 Stable ManagementBHS Preliminary Teaching TestManual HandlingDiversity trainingFirst aid at work - Equine Care and Riding
British Horse Society
1999 - 2002
BTEC FIRST DIPLOMA - Animal care
NESCOT
NESCOT CERTIFICATE IN ANIMAL CARE -
NESCOT
GCSEs -
Shirley High School
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