Claire Trenberth

I am a self-employed Practice Manager based in Bristol. I have over 30 years of experience in the profession. I have been working on a self-employed basis since 2016, prior to that having previous medical secretarial roles in GP surgeries and a private hospital.

I am currently working for four consultants based at Spire Bristol Hospital, one colorectal surgeon, one pancreatic and hepatobiliary surgeon and two gastroenterology/hepatology consultants.

• Promote a positive patient experience through professional telephone etiquette.
• Execute tasks given by healthcare professionals effectively leading to smooth workflow.
• Register information on database to maintain accurate and updated details.
• Maintain patient confidentiality by adhering to strict data protection policies including the use of Egress Switch and registered with ISO.
• Carry out day-to-day duties accurately and efficiently.
• Prepare correspondence, audio transcription, reports and general typing using DGL Practice Manager.
• Transcribe medical reports accurately, reducing errors in documentation.

I worked at BUPA/Spire Bristol Hospital from 2001-2016. Over that time I worked for consultants across many specialities e.g. ENT, cardiology, gynaecology, respiratory, spinal orthopaedics, colorectal, general surgery, neurology.

I served as practice secretary handling patient referrals and interacting with patients and other medical professionals from 1997 to 2001.

• Transcribed medical reports accurately, reducing errors in documentation.
• Set new appointments, rescheduled appointments, and sent reminders.
• Maintained tidy work area to support cleanliness and quality standards.
• Executed tasks given by healthcare professionals effectively leading to smooth workflow.
• Maintained patient confidentiality by adhering to strict data protection policies.
• Prepared correspondence, audio transcription, reports and general typing using EMIS
• Promoted a positive patient experience through professional telephone etiquette.
• Carried out day-to-day duties accurately and efficiently.